Customer reviews from lg.com
LG - STUDIO 23.5 Cu. Ft. French InstaView Door-in-Door Counter-Depth Smart Wi-Fi Refrigerator - Black Stainless Steel
Average customer rating
3.3
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
23
4 Stars
16
3 Stars
11
2 Stars
12
1 Star
14
60%of customers recommend this product.
(
34 out of
57)
Customer Reviews for LG - STUDIO 23.5 Cu. Ft. French InstaView Door-in-Door Counter-Depth Smart Wi-Fi Refrigerator - Black Stainless Steel
Customer Rating
3
LG Studio Refrigerator Stopped Working On 4th Year
on January 12, 2023
Posted by: LG Studio Refrigerator
from Sunnyvale, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] My LG studio refrigerator not working on 4th year (not cooling anymore)
Pros: ease of use, Style/Design
Quality
3
Features
4
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, February 3, 2023
Thank you for taking the time to communicate with LG about your experience with your LG refrigerator. We appreciate your patience and understanding in regards to the issues that you’ve encountered. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^James.
Written by a customer while visiting lg.com
Posted by: Paobr
from SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Worked great until compressor quit working (only 4 years old). It's covered under warranty, But I've been waiting 4 weeks for repair
Pros: Style/Design
Quality
3
Features
3
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, April 12, 2023
Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Written by a customer while visiting lg.com
Posted by: HAN Y
from Saint Paul, MN
Verified Purchase:Yes
Our refrigerator is only four years old and the condenser went out. Luckily it is under warranty. We have two other refrigerators that are over fifteen years ole and these have never had any trouble.
Quality
2
Features
4
Value
3
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 17, 2023
Thank you for taking the time to communicate with us about your experience with your LG STUDIO 24 cu. ft. Smart wi-fi Enabled InstaView™ Door-in-Door® Counter-Depth Refrigerator, model LSFXC2496D. We're sorry to hear this happened and please know that this is not the experience we are trying to achieve. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best product possible. Your feedback will help us maintain a fresh view on potential ways to refine our service and upcoming product developments. It will be shared with our Product and Marketing Teams to meet your expectations moving forward. If you need additional assistance, you can send us a private message through Facebook or Twitter using @LGUSSupport, including your product's model number and your contact information. It would be our pleasure to assist you. ^Danee
Written by a customer while visiting lg.com
Posted by: Anonymous
Verified Purchase:Yes
this the worst appliance spent money on, the fridge freezes items up and the freezer thaws
Quality
2
Features
2
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 22, 2023
Thank you for bringing this to our attention and we’re sorry to hear about the issues you’ve experienced with your LG STUDIO 24 cu. ft. Smart wi-fi Enabled InstaView™ Door-in-Door® Counter-Depth Refrigerator, model LSFXC2496S. Please know that this is not the experience we are trying to achieve. We would be delighted to investigate this matter on a platform that allows us to have a back-and-forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport, including your product's model number and your contact information or you can reach us at our customer service line at (800) 243-0000. We'll be waiting for you. ^Danee
Written by a customer while visiting lg.com
Posted by: Forescore
from Maryland
Verified Purchase:Yes
[This review was collected as part of a promotion.] 3 year old and the compressor failed. LG helped me but the point is it should not of failed. Lost all the food. The door button is very cheap plastic and scared immediately. Think they helped since the failure rate on these is exceptionally high. Love the ice maker. Never got the WiFi to work. Love the 3rd door.
Pros: Style/Design
Quality
3
Features
3
Value
3
Response from lg.comBy ALLIZA JAYNE PITALLAR, LG SOCIAL MEDIA, August 1, 2023
We're sorry to hear about the compressor issue and the food loss. We understand and appreciate your feedback. If you need further assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, and we're here to assist you. ^Jayne
Written by a customer while visiting lg.com
Posted by: Bobby0591
from Huntington Beach California
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this for ny new home. It has been running like a charm for 4 years. Many many people gave compliments when they saw it. Very convenient with cooling drink open door for easy resching. Beautiful design. Something went wrong just 2 weeks ago but LG sent technician out to fix it without any problem. Highly recommend
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: DDSmith
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] We like the frig but it’s shut down twice in 3 years with the second occurrence requiring a compressor replacement.
Pros: Quality
Quality
3
Features
3
Value
4
Response from lg.comBy Francine Vizcarra, LG SOCIAL MEDIA, September 14, 2023
We appreciate you taking the time to bring this matter to our attention. Your feedback helps us identify areas where we should improve.
We apologize for any inconvenience you may have encountered, and we want to make things right. To better assist you and maintain your privacy, please send us a private message on our Facebook or Twitter using @LGUSSupport, and we'll work towards resolving your concern promptly. -Francine
We apologize for any inconvenience you may have encountered, and we want to make things right. To better assist you and maintain your privacy, please send us a private message on our Facebook or Twitter using @LGUSSupport, and we'll work towards resolving your concern promptly. -Francine
Written by a customer while visiting lg.com
Posted by: auntiepam
from Slc, ut
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator 18 months ago, and it has been inoperable for 5 weeks with nobody honoring the warranty. .
Pros: Style/Design
Quality
4
Features
4
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 22, 2023
Hello there! We understand experiencing unexpected issues can be frustrating. Kindly private message us on social media at @LGUSSupport and include your refrigerator's model and serial numbers to expedite the process. Our goal is to resolve this matter for you as quickly as possible. Thank you for your patience. ~Rita
Written by a customer while visiting lg.com