Customer reviews from lg.com
LG - STUDIO 23.5 Cu. Ft. French InstaView Door-in-Door Counter-Depth Smart Wi-Fi Refrigerator - Black Stainless Steel
Average customer rating
3.3
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
23
4 Stars
16
3 Stars
11
2 Stars
12
1 Star
14
60%of customers recommend this product.
(
34 out of
57)
Customer Reviews for LG - STUDIO 23.5 Cu. Ft. French InstaView Door-in-Door Counter-Depth Smart Wi-Fi Refrigerator - Black Stainless Steel
Posted by: Metrologyman19
from White Lake, Mi
Verified Purchase:Yes
[This review was collected as part of a promotion.] Live every feature on this gem. The knock on glass to see inside is one of our highlights that makes this unit stand out a long with the ability to link up with your phone.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: tjd1007
Verified Purchase:Yes
[This review was collected as part of a promotion.] Doesn't cool, lost an entire refrigerator / freezer full of food...LG can't get someone out to look at it for at least a month....TERRIBLE
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, June 15, 2022
We hate to hear this and looking at your case this is being reviewed by our returns department.^Sandy
Written by a customer while visiting lg.com
Posted by: Linda Wood
from WA
Verified Purchase:Yes
We bought this less than four years ago and it died. No cooling in refrigerator or freezer. Six weeks or more to get service. Unit is now in our local landfill. No more LG appliances for us
Quality
1
Features
4
Value
2
Response from lg.comBy Sandy, Social Media, August 15, 2022
We hate to hear this and thank you for taking the time to provide us your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: John000
from New york
Verified Purchase:Yes
Needed to be repaired. No charge as unit was still in warranty. The technician was very helpful and courteous.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ricki52
from Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor went out little over 4yrs lost our food
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 10, 2022
We're sorry to hear that you had a negative experience with your LG fridge. Thanks for reaching out to provide your feedback, which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Kevbo66
from Pahrump Nv
Verified Purchase:Yes
bought back in 2019 its an ok fridge but ICE maker is small capacity, and after 3 years compressor went out and lost food due to no fridge for bout 2 weeks
Quality
2
Features
3
Value
2
Response from lg.comBy JaNika Wiley, Social Media, October 25, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: HenryCC
from Santa Clarita, CA
Verified Purchase:Yes
Lasted about 2 1/2 years and then went out. Repair experience was pretty good though. Don't like the double door style or the pull out freezer. Not enough room for anything tall-ish on the shelves. The knock to see through the glass is just a gimmick.
Quality
1
Features
2
Value
3
Response from lg.comBy JaNika Wiley, Social Media, December 1, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Brian N
from Maryland
Verified Purchase:Yes
Considering I am being asked to write this review because we just had to have the fridge serviced because it stopped cooling after only 5 years, I would have to honestly say the reliability of these products is questionable at best, especially considering the price. Otherwise there is nothing much special about it. The fridge and freezer are both sizable, the instaview and wifi are cool features - although their “self-diagnosis” couldn’t determine that it stopped cooling or that anything was wrong.
Pros: Style/Design, Features/Settings
Quality
2
Features
4
Value
2
Response from lg.comBy JaNika Wiley, Social Media, January 13, 2023
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com