Customer reviews from lg.com
LG - STUDIO 23.5 Cu. Ft. French InstaView Door-in-Door Counter-Depth Smart Wi-Fi Refrigerator - Black Stainless Steel
Average customer rating
3.3
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
23
4 Stars
16
3 Stars
11
2 Stars
12
1 Star
14
60%of customers recommend this product.
(
34 out of
57)
Customer Reviews for LG - STUDIO 23.5 Cu. Ft. French InstaView Door-in-Door Counter-Depth Smart Wi-Fi Refrigerator - Black Stainless Steel
Customer Rating
3
on October 10, 2021
Posted by: Miz_M
from Los Angeles, CA
[This review was collected as part of a promotion.] We bought this because it was the same size as our previous refrigerator, but this just doesn't hold as much in either the refrigerator OR the freezer. The freezer drawers are flimsy and I wish one (or both) could be removed to give more room at the bottom. Bought this last month and enjoy it but ... yup, the dreaded but....
It seems like the on door ice maker isn't designed correctly. We' ve had a few issues with ice forming and having to call service to fix it. I also think the water and ice maker stopping when you open the right door, or even the beverage door, is ridiculous.
While this fits nicely in our space, we did have to pull it out a bit so we could open the doors fully, or we would never be able to open the drawers inside the fridge!
The one thing I do have to say is great, is the LG warranty. Our compressor went out 2 years after we purchased the unit, and they had someone out to fix it under the warranty, within 24 hours! I did hear, however, that LG is known for blown compressors....
I would only recommend if someone wasn't putting it inside a cabinet opening, this really needs to be a stand alone refrigerator.
It seems like the on door ice maker isn't designed correctly. We' ve had a few issues with ice forming and having to call service to fix it. I also think the water and ice maker stopping when you open the right door, or even the beverage door, is ridiculous.
While this fits nicely in our space, we did have to pull it out a bit so we could open the doors fully, or we would never be able to open the drawers inside the fridge!
The one thing I do have to say is great, is the LG warranty. Our compressor went out 2 years after we purchased the unit, and they had someone out to fix it under the warranty, within 24 hours! I did hear, however, that LG is known for blown compressors....
I would only recommend if someone wasn't putting it inside a cabinet opening, this really needs to be a stand alone refrigerator.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 11, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Tamaraaa
Verified Purchase:Yes
I bought it two years age, paid a lot of money for it, and have had it repaired twice. Twice I have been without a fridge for 2 weeks, because they subcontract repair companies that don’t make this their priority.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: gwarrenfl
from Boca Raton, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Wish I had bought a different model. The Knock on door feature might seem like fun in store but its really a waste. Cannot keep milk products in door as will not stay cold enough. Have several problems that should not have occurred with such an expensive unit. repairs have been made and I still am having problem with water dispenser
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 29, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Krats
from Massachusetts
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator 4yrs ago and compressor went day before Thanksgiving. Lost alot of food. But LG paid to have it fixed approx two weeks without a refrigerator.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 6, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Wanted to love it2
from Milwaukee
Verified Purchase:Yes
[This review was collected as part of a promotion.] Much smaller than a regular size refrigerator, Please be aware that a counter depth refrigerator is small.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 27, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Dondy
from Tampa, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my fridge it is great in the night time and it is smart
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Lois7572
from Knoxville, Tennessee, 37931
Verified Purchase:Yes
[This review was collected as part of a promotion.] We did NOT purchase a new Refrig. We have a repaired our existing one.
Up today everything is working OK, except Freezer, I have to decrease freezing Temp.
from "0"degr. to "-3" degr., is not freezing just like before.
Up today everything is working OK, except Freezer, I have to decrease freezing Temp.
from "0"degr. to "-3" degr., is not freezing just like before.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Cool Steve
from San Diego
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought refrigerator over 4 years ago. Happy with it.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com