Customer reviews from lg.com
LG - STUDIO 23.5 Cu. Ft. French InstaView Door-in-Door Counter-Depth Smart Wi-Fi Refrigerator - Black Stainless Steel
Average customer rating
3.3
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
23
4 Stars
16
3 Stars
11
2 Stars
12
1 Star
14
60%of customers recommend this product.
(
34 out of
57)
Customer Reviews for LG - STUDIO 23.5 Cu. Ft. French InstaView Door-in-Door Counter-Depth Smart Wi-Fi Refrigerator - Black Stainless Steel
Customer Rating
1
Fails right after manufacturers warranty ends
on June 22, 2021
Posted by: Ryan805
from San Diego
I should have listened to the warnings. It did exactly what everyone said it would. Stopped cooking fridge and freezer right after warranty ended.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 22, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bellaboo77
from Simi Valley, ca
Verified Purchase:Yes
This fridge has been great. My only issue is the ice maker seems to freeze up and clog.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Nothappy8
Verified Purchase:Yes
Refrigerator was great then two years into it, stopped making ice and several days later the refrigerator and freezer stopped cooling. Lost hundreds of dollars in food. Compressor bad and have been sitting without a refrigerator for a month. Apparently this is a well-known issue with LG refrigerators these days.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 12, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Andy1966
from Granite city, Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] not very happy compressor went out
on vacation lost food, had to wait two weeks for refrigerator to be repaired, we had the refrigerator for only 2 years and about 3 months
on vacation lost food, had to wait two weeks for refrigerator to be repaired, we had the refrigerator for only 2 years and about 3 months
Pros: Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jbkb
from Kent WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought nearly 5 yrs. Ago. Just had the coolant not work. Service and oarts backed up but they were very helpful, professional, clean, and restored cooling within 2 hrs. Of their being at our home. (Nash + Jeff)
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: DMA1
from Syracuse, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had the entire kitchen suite for 3 years. All 4 appliances, including this refrigerator had been serviced at least once. The fridge compressor and water inlet valve had to be replaced already.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: disapointedcust
from RI
Verified Purchase:Yes
last year the air condenser had to be replaced. It took over 2 weeks for a tech to repair.
This is the second time this year the ice maker is not working, again we waited over 2 weeks for repair and now are waiting again over 2 weeks. Told, not an emergency just go buy some ice cube trays!
This is the second time this year the ice maker is not working, again we waited over 2 weeks for repair and now are waiting again over 2 weeks. Told, not an emergency just go buy some ice cube trays!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
4
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: ClayDoh
from Chesapeake, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The fridge has performed wonderfully since I bought it over 2 years ago. It looks great in my kitchen and the black stainless matches the rest of my appliances. If you have a larger family you found get something bigger. Mine is counter depth and is adequate for me and my 2 kids. Once you start storing multiple leftovers and pizza boxes that come with a busier family you will run out of space quickly!
Wifi and app control are great features. Ice production is also great. The knock view window is cute but is really a novelty feature that I never use after the first month except to impress friends or something. The French door middle flap has a tendency to not engage in the Grove properly if the door gets misaligned. This will cause your fridge to overwork and thaw. The flaw here is that the open door alert does not sound so you won't know until it's too late. Just pay close attention to make sure the little flap engages properly when you close the(left) ice door
Wifi and app control are great features. Ice production is also great. The knock view window is cute but is really a novelty feature that I never use after the first month except to impress friends or something. The French door middle flap has a tendency to not engage in the Grove properly if the door gets misaligned. This will cause your fridge to overwork and thaw. The flaw here is that the open door alert does not sound so you won't know until it's too late. Just pay close attention to make sure the little flap engages properly when you close the(left) ice door
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com