Customer reviews from lg.com
LG - STUDIO 23.5 Cu. Ft. French InstaView Door-in-Door Counter-Depth Smart Wi-Fi Refrigerator - Black Stainless Steel
Average customer rating
3.3
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
23
4 Stars
16
3 Stars
11
2 Stars
12
1 Star
14
60%of customers recommend this product.
(
34 out of
57)
Customer Reviews for LG - STUDIO 23.5 Cu. Ft. French InstaView Door-in-Door Counter-Depth Smart Wi-Fi Refrigerator - Black Stainless Steel
Customer Rating
5
Great features, works great, looks nice too
on December 11, 2020
Posted by: LG special
from Michigan
[This review was collected as part of a promotion.] Had this unit about a year and love it, LG runs in the family
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
This refrigerator’s refrigerant is faulty.
on December 12, 2020
Posted by: Jannlog
from Longboat Key FL.
[This review was collected as part of a promotion.] I bought this refrigerator in March of 2018. Right now it is entirely inoperable because the refrigerant (R134a)should not have been used. The compressor died and must be replaced. My refrigerator hasn’t worked for a month while I await a replacement compressor.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 16, 2020
We hate hearing that you had this problem with your unit. I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
compressor quit and it took months for replacement
on December 12, 2020
Posted by: riptoff
from texas
I would never buy an LG appliance again, especially a refrigerator.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 16, 2020
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Great fridge when it works
on December 13, 2020
Posted by: Gh79
from Walla Walla, WA
[This review was collected as part of a promotion.] This fridge was great when it worked. I had compressors go out twice, it took over a month to get repaired each time. After the 3rd time I finally gave up and bought something different.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, January 11, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Modern Fancy Fridge
on December 26, 2020
Posted by: pddt
[This review was collected as part of a promotion.] After more than a year it is very usefull. I love the French door design
No, I would not recommend this to a friend.
Written by a customer while visiting lg.com
Posted by: pdetorres
from pdetorres
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had it for a year and froze up only once in the humid summer. great form facor and controls thought only settings display. WiFi connection nice but not many functions. Window door is great and freezer is huge and easy to find things. Ice service works very well.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: havtrak
from TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought all new LG appliances in June of 2019, We thought that buying the LG Studio series would hopefully give us quality appliances we wouldn't have to worry about for several years. Our refrigerator has stopped cooling after less than 2 years...the repair guy came out yesterday and said it was the compressor. He said that he has seen a lot of these LG early compressor and evaporator failures. Thankfully this was still covered under the factory 2 year warranty but we have been without the use of this for 2 weeks and it will be another week or so before we get the part and have it working again. Because of this experience I will not buy any LG product in the future nor would I recommend them to anyone else.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: DRK37
from Colorado
Verified Purchase:Yes
Bought this refrigerator and matching appliances 3 1/2 years ago and realized the information panels are not lighted making them very hard to see. Now, the compressor failed and I was without a fridge for over 3 weeks. Repair response was very slow.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, May 18, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com