Customer reviews from geappliances.com
GE Profile - 36 inches - Convertible - Under cabinet Range Hood - Stainless Steel
Average customer rating
3.7
(161 Reviews)
Rating breakdown 161 reviews
5 Stars
77
4 Stars
32
3 Stars
10
2 Stars
14
1 Star
28
68%of customers recommend this product.
(
91 out of
133)
Customer Reviews for GE Profile - 36 inches - Convertible - Under cabinet Range Hood - Stainless Steel
Customer Rating
1
Poor Airflow & Noisy
on January 16, 2022
Posted by: Toonjunkie
Initially had issues with this unit vibrating horribly while running higher speed than low. Diagnosed to find out the vent to outside was done incorrectly. With this fixed, we still notice the fan is noisier than the ratings on the site, and also the vent doesn’t really pull in air from the cooktop except what is directly under the left side of the hood (where the actual fan is located). Overall, this is a disappointing fan and I’m looking forward to the point where I can replace it with something that actually works.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, January 18, 2022
Hi there, Thanks for your review! We appreciate the chance to help out. The grease screens underneath the hood do not pull air equally. The design of this model has the intake for the single blower offset from the center toward the left side. This will result in a much stronger pull on the left side than the right side. However, the overall capture of the smoke is very good. Also, the airflow into the hood will set up a draft that pulls the smoke from both sides of the cooking surface. We're sorry for any inconvenience with the sound level and will share your valuable feedback with our product team.
Thank you for choosing GE Appliances, we hope this helps! - Sharon@GEA
Thank you for choosing GE Appliances, we hope this helps! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Buy something else
on December 27, 2021
Posted by: Tesh14_CLT
Started giving trouble few months in and ultimately broke down after warranty period ended
No, I would not recommend this to a friend.
Response from geappliances.comBy Guy@GEA, GE Appliances, January 4, 2022
Hello there, we're so sorry to hear your hood stopped working after the warranty period expired. This is never what we want to see for any of our consumers, so we understand how frustrating this would be.
With that said, we see you have service scheduled so we want you to know we're confident our technician will be able to get you taken care of. We appreciate you bringing this to our attention so we can work to make sure this doesn't happen again and we're wishing you the best.
Guy@GEA
With that said, we see you have service scheduled so we want you to know we're confident our technician will be able to get you taken care of. We appreciate you bringing this to our attention so we can work to make sure this doesn't happen again and we're wishing you the best.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Awesome Product
on September 26, 2021
Posted by: Gauravbhumi
from California
I have microwave, dishwasher, oven,refrigerator,washer dryer and hood. I love the ge product. They are long lasting and durable.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Poor Design
on September 14, 2021
Posted by: Elaine453
from Reno, NV
Not happy with this hood at all. It has one fan on the left side only which means you never get to use the right burners on your cooktop? If you use the right burners, nothing gets pulled into the hood. In fact, it strangely blows fumes, smells right in to the room. Not worth the money - don’t buy.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Vikki@GEA, GE_Appliances, September 15, 2021
Hi - Thank you for posting a review of your vent hood. We are sorry to hear you're unhappy with the performance and design of the unit and can appreciate your concerns. This particular model is designed so it can be vented externally or vented internally with the addition of the optional charcoal filters. We are glad to see you have scheduled a service appointment with an authorized GE service location to have the unit checked. They will be able to determine if the unit is installed properly or if there is an issue that needs to be addressed. Kind Regards, Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
BEWARE
on May 31, 2021
Posted by: DKWHIN
from Amity, OR
Hood was inoperable. It took a service technician to reveal the hood was not constructed properly in manufacturing. Thank goodness for an excellent tech who got the device working.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, June 1, 2021
Hello there, we're terribly sorry to hear your hood didn't work at first, but very pleased to know one of our technicians was able to get you taken care of. We're sure this was frustrating, so we appreciate your patience and we're wishing you the best.
Guy@GEA
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Great feature
on April 20, 2021
Posted by: Gallica
from Hockley
Easy to use- great graphics- thin and taking less spay
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Initial boost failed
on April 11, 2021
Posted by: Bardwell
from McAllen, TX
Followed manual boost 10-minute installation; motor works, no suction right hand; left hand practically insignificantly
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Geoff@GEA, GE Appliances, April 12, 2021
Hello. We thank you for supporting GE Appliances with the purchase of this hood. To operate the boost fan you must hold the MED pad for 3 seconds. This was a fast installation if it took only 10 minutes. The tissue test below can be used to check proper draw of the vent. This test also applies to high-low ranges and high-low microwave vents.
Turn the vent fan on HIGH and hold a tissue under the vent area. The suction should hold the tissue in place. The draw is equal on both sides. It is normal to have some air blowing out of the top grill.
If the unit does not hold the tissue, check for proper installation of the fan ductwork. Refer to the installation instructions for complete instructions.
If the vent is installed properly and is still not drawing, contact service. For service, please schedule an appointment with GE Appliances Factory Service. Stay safe. Geoff@GEA
Turn the vent fan on HIGH and hold a tissue under the vent area. The suction should hold the tissue in place. The draw is equal on both sides. It is normal to have some air blowing out of the top grill.
If the unit does not hold the tissue, check for proper installation of the fan ductwork. Refer to the installation instructions for complete instructions.
If the vent is installed properly and is still not drawing, contact service. For service, please schedule an appointment with GE Appliances Factory Service. Stay safe. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Nice features poor quality
on April 8, 2021
Posted by: Azspartan
from Scottsdale, AZ
We purchased 3 of these. All damaged in shipment from different vendors. Damage all in the same place. None left in the market so just kept it and we’ll be looking at the dents whenever we use it. Good features and fair price poor logistical execution from the manufacturer.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
2
Value
4
Response from geappliances.comBy Guy@GEA, GE Appliances, April 27, 2021
Hello there, we're sorry to see the dents in your hood. We know how frustrating this must be so we recommend reaching out to your dealer for more assistance. Based on their guidelines concerning cosmetic issues, they may be able to help.
We're wishing you the best,
Guy@GEA
We're wishing you the best,
Guy@GEA
Written by a customer while visiting geappliances.com