Customer reviews from geappliances.com
GE Profile - 36 inches - Convertible - Under cabinet Range Hood - Stainless Steel
Average customer rating
3.7
(163 Reviews)
Rating breakdown 163 reviews
5 Stars
77
4 Stars
32
3 Stars
10
2 Stars
16
1 Star
28
68%of customers recommend this product.
(
91 out of
134)
Customer Reviews for GE Profile - 36 inches - Convertible - Under cabinet Range Hood - Stainless Steel
Customer Rating
5
Good looking
on July 5, 2023
Posted by: Youmakethistoodifficult
Love the look, but haven't had the opportunity to use it yet - other than the microwave.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Very loud and chef connect doesnt work
on June 1, 2023
Posted by: Ali6666
from Atlanta GA
I purchased this hood a few weeks ago since I was renovating my kitchen together with the GE café electric cooktop. I got the chef connect option just to be able to connect it to my cooktop but after installation, I noticed the chef connect does not pair with my cooktop, and it is extremely noisy, it just looks decent and the LED lighting is good but the sound in shift connect which doesn’t work is extremely upsetting and disappointing
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, June 5, 2023
Hello,
Our deepest apologies to hear that your vent hood is noisy and you are having difficulties with the chef connect feature.
The chef connect feature allows you to synchronize the range with the hood's vent fan and light. To connect the vent hood and range please follow the steps listed at the article link attached below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=34456
If your vent hood is noisy we recommend referring to page 21 of the use and care manual for the troubleshooting steps:
https://products-salsify.geappliances.com/image/upload/s--JatL3J6g--/39f2ceacf31880f385a14bf9b439bd22401434e4.pdf?_ga=2.48639714.594434270.1685969960-302677575.1657120421
We hope you are able to get this resolved quickly. If you have any further questions, please let us know.
-Charlie@GEA
Our deepest apologies to hear that your vent hood is noisy and you are having difficulties with the chef connect feature.
The chef connect feature allows you to synchronize the range with the hood's vent fan and light. To connect the vent hood and range please follow the steps listed at the article link attached below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=34456
If your vent hood is noisy we recommend referring to page 21 of the use and care manual for the troubleshooting steps:
https://products-salsify.geappliances.com/image/upload/s--JatL3J6g--/39f2ceacf31880f385a14bf9b439bd22401434e4.pdf?_ga=2.48639714.594434270.1685969960-302677575.1657120421
We hope you are able to get this resolved quickly. If you have any further questions, please let us know.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love this!
on March 11, 2023
Posted by: Brooke H
from San Antonio, TX
Lights are nice and bright, smart touch screen, clean looking.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Happy with my Range Hood
on March 10, 2023
Posted by: grillmaster39
from Wheeling, WV
My husband and I installed the range hood. Replaced an old hood. It works great for us.
We do a lot of cooking. Happy with our choice.
We do a lot of cooking. Happy with our choice.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Looks nice
on March 2, 2023
Posted by: Retired Grammy
from Virginia
Was easy to install, easy to operate, works great but wish I could have gotten it in Fingerprint Resistant Slate instead of stainless steel.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Expensive Light Fixture and Noisemaker
on February 18, 2023
Posted by: Opa_2002
Sleek and lightweight compared to the heavy stainless steel hood it replaced. Because the new hood is not ducted to the outside, the installers configured the duct for indoor exhaust and added a charcoal filter to the fan intake. The fan is located above the left rear warming burner location of the new GE cooktop. Steam rises from water boiling on the left front burner straight up to moisten the left LED light and then migrates around the front edge of the hood, never pulled back by the fan no matter the speed setting. The fan is so loud that conversation is impossible. I am considering replacement after four months.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
2
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, February 21, 2023
Hello,
We’re so sorry to hear that your new hood isn’t performing as expected. We know it’s incredibly frustrating when an appliance isn’t doing what it’s supposed to, but it’s even worse when it’s basically brand new, and this is not something we want or expect when it comes to our products. If you haven’t already, we recommend taking advantage of your warranty and scheduling an appointment with our factory service team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm and we’re confident that one of our certified technicians will be able to resolve these issues. Thank you for taking the time to leave us your feedback and please know that we are here should you need any assistance from us in the future. Best regards
We’re so sorry to hear that your new hood isn’t performing as expected. We know it’s incredibly frustrating when an appliance isn’t doing what it’s supposed to, but it’s even worse when it’s basically brand new, and this is not something we want or expect when it comes to our products. If you haven’t already, we recommend taking advantage of your warranty and scheduling an appointment with our factory service team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm and we’re confident that one of our certified technicians will be able to resolve these issues. Thank you for taking the time to leave us your feedback and please know that we are here should you need any assistance from us in the future. Best regards
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product
on February 7, 2023
Posted by: samba1989
from Charlotte,NC
Great product no issue so far been using it for last 1 year, will recommend .
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Work Great
on January 6, 2023
Posted by: 121213
from Fleming Island Florida
Works great, quiet, lights are bright and it does what it's supposed to do.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com