Customer reviews from geappliances.com
GE Profile - 36 inches - Convertible - Under cabinet Range Hood - Stainless Steel
Average customer rating
3.7
(161 Reviews)
Rating breakdown 161 reviews
5 Stars
77
4 Stars
32
3 Stars
10
2 Stars
14
1 Star
28
68%of customers recommend this product.
(
91 out of
133)
Customer Reviews for GE Profile - 36 inches - Convertible - Under cabinet Range Hood - Stainless Steel
Customer Rating
5
Amazing upgrade!
on September 28, 2023
Posted by: AFinVA
from Alexandria, VA
Beautiful product! I have not yet used the oven, so I cannot comment. But the smart features look wonderful with lots of options.
Features
4
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on September 12, 2023
Posted by: Venki549
Like the light features and very less sound on low speed mode.
Easy to clean mesh
Easy to clean mesh
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst fan
on September 9, 2023
Posted by: Angry owner1
from Greenville south carolina
Worst hood fan do not buy.
The fan is so far out of balance you can not run it on anything other then low
The fan is so far out of balance you can not run it on anything other then low
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, September 11, 2023
Good afternoon,
Thank you for taking the time to leave a review on your new GE Appliance under-the-cabinet hood. We are truly sorry to hear that the fan is out of balance and will not allow you to run it on anything other than low. This is certainly not normal operation, nor the quality that we expect.
We recommend taking advantage of the manufacturer's warranty, and schedule a service appointment with our factory service team. We have an excellent team of technicians, and we are confident they can accurately diagnose and repair the issue at-hand. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review, and for choosing GE Appliances for your home. Have a great evening! -Devin@GEA
Thank you for taking the time to leave a review on your new GE Appliance under-the-cabinet hood. We are truly sorry to hear that the fan is out of balance and will not allow you to run it on anything other than low. This is certainly not normal operation, nor the quality that we expect.
We recommend taking advantage of the manufacturer's warranty, and schedule a service appointment with our factory service team. We have an excellent team of technicians, and we are confident they can accurately diagnose and repair the issue at-hand. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review, and for choosing GE Appliances for your home. Have a great evening! -Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
GE Profile 36" Range Hood
on August 23, 2023
Posted by: Happy MT
from Bowie Maryland
Installed today so I can't say how well it functions, but it is operating like the salesperson showed me in the store. I didn't buy from one store because it was not hooked up. I tried another store and it was connected - thankfully. When I saw how it operated, my fears of a non rocker control and no regular light blub were alleviated - I purchased right then. The installers had to work extra, and creatively, because my hardwire cords were not long enough for the hood and there was difficulty in screwing tight to the upper cabinet - but they prevailed. That crew was great and to top it off, they cleaned up after themselves, were curtious, and polished the range hood. Leave me with no problems - my kind of people. Thank you.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features
on August 14, 2023
Posted by: Brooksie boy
from TEXAS
Love this hood. Love the lights and how they dim. Does a great job clearing the cooking smoke from cooktop and room.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Vent hood only draws on left side
on July 12, 2023
Posted by: Monte135
from Bulverde Texas
It only vents on left side, terrible engineering design.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEA, GE Appliances, July 13, 2023
Hello - Thank you so much for spending time to get in touch and share your review. We're sorry that this model hasn't been exceeding your expectations.
This is definitely something that we recommend having one of our approved technicians check out. We're confident that they can resolve this issue for you. You can schedule by calling 1-800-432-2737 or by visiting this link here: https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
This is definitely something that we recommend having one of our approved technicians check out. We're confident that they can resolve this issue for you. You can schedule by calling 1-800-432-2737 or by visiting this link here: https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have any questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Good looking
on July 5, 2023
Posted by: Youmakethistoodifficult
Love the look, but haven't had the opportunity to use it yet - other than the microwave.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Very loud and chef connect doesnt work
on June 1, 2023
Posted by: Ali6666
from Atlanta GA
I purchased this hood a few weeks ago since I was renovating my kitchen together with the GE café electric cooktop. I got the chef connect option just to be able to connect it to my cooktop but after installation, I noticed the chef connect does not pair with my cooktop, and it is extremely noisy, it just looks decent and the LED lighting is good but the sound in shift connect which doesn’t work is extremely upsetting and disappointing
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, June 5, 2023
Hello,
Our deepest apologies to hear that your vent hood is noisy and you are having difficulties with the chef connect feature.
The chef connect feature allows you to synchronize the range with the hood's vent fan and light. To connect the vent hood and range please follow the steps listed at the article link attached below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=34456
If your vent hood is noisy we recommend referring to page 21 of the use and care manual for the troubleshooting steps:
https://products-salsify.geappliances.com/image/upload/s--JatL3J6g--/39f2ceacf31880f385a14bf9b439bd22401434e4.pdf?_ga=2.48639714.594434270.1685969960-302677575.1657120421
We hope you are able to get this resolved quickly. If you have any further questions, please let us know.
-Charlie@GEA
Our deepest apologies to hear that your vent hood is noisy and you are having difficulties with the chef connect feature.
The chef connect feature allows you to synchronize the range with the hood's vent fan and light. To connect the vent hood and range please follow the steps listed at the article link attached below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=34456
If your vent hood is noisy we recommend referring to page 21 of the use and care manual for the troubleshooting steps:
https://products-salsify.geappliances.com/image/upload/s--JatL3J6g--/39f2ceacf31880f385a14bf9b439bd22401434e4.pdf?_ga=2.48639714.594434270.1685969960-302677575.1657120421
We hope you are able to get this resolved quickly. If you have any further questions, please let us know.
-Charlie@GEA
Written by a customer while visiting geappliances.com