Customer reviews from geappliances.com
GE Profile - 36 inches - Convertible - Under cabinet Range Hood - Stainless Steel
Average customer rating
3.8
(149 Reviews)
Rating breakdown 149 reviews
5 Stars
73
4 Stars
30
3 Stars
8
2 Stars
13
1 Star
25
69%of customers recommend this product.
(
87 out of
127)
Customer Reviews for GE Profile - 36 inches - Convertible - Under cabinet Range Hood - Stainless Steel
Customer Rating
1
1 and 1/2 years old and failing
on November 28, 2023
Posted by: Crappy hood
from California
Bought 1.5 years ago and out of wty. The motor started making noises, getting louder and sounded like my other fan that lasted 16 yrs when it failed. Checked the fan motor, is clean. Both filter screens are clean and cleaned often. This fan has always been very noisy. Now not sure if it was defective when installed or ?
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, December 7, 2023
Hi there! Thank you for leaving us a review. We are so sorry to hear that your vent hood is now exuding a loud noise. This is not normal and definitely not the consumer experience that we expect. We recommend scheduling service with one of our certified technicians to get this issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you connecting with us. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
We appreciate you connecting with us. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Ok
on January 2, 2024
Posted by: david1257
Not very powerful and don’t like light dimmer. Just added to make 45 characters
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, January 15, 2024
Hello - Thank you so much for taking a moment to connect and share your review. We're sorry to hear about that this vent hood hasn't exceeded your expectations. That is not the goal we are aiming for.
We are going to take a moment to connect and share this review with our product team, that way we can start looking for improvements we can make going forward. Again, we are sorry for letting you down and we appreciate your comments. - Jonathon@GEAppliances
We are going to take a moment to connect and share this review with our product team, that way we can start looking for improvements we can make going forward. Again, we are sorry for letting you down and we appreciate your comments. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Fal
on January 3, 2024
Posted by: Falguni
from tx
Very Noisey and hurts my ears and so should be less noisey
No, I would not recommend this to a friend.
Response from geappliances.comBy Krystal@GEAppliances, GE_Appliances, January 10, 2024
Hello there-Thank you for sharing your experience with us. We apologize that this hood is louder than you expected. This is not the type of experience we want for you. You feedback is invaluable, and will be passed on to our design team. This will allow us to explore ways to address and minimize noise levels on future designs. Thanks for connecting with us.
-Krystal@GEAppliances
-Krystal@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Ok but with limitations.
on January 16, 2024
Posted by: Agbos
from Boston
This is my third unit. The first two arrived damaged. Although this one is fine, I had to wait several weeks to get it. Likes: looks good and easy to install. Dislikes: Noisy, with venting to outside, it only pulls from one side so not that efficient and filter gets dirty quickly.
Features
4
Performance
2
Quality
2
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, January 25, 2024
Hi,
We appreciate the feedback regarding your new hood. We're so very sorry to hear about the experience you had with the first two units, but so glad to know that the current one is working well! Your comments are extremely important and will be considered by our product design team for review. As far as the noise, we recommend referring to the troubleshooting tips on page 21 of the owner's manual.
Here is the link: https://products-salsify.geappliances.com/image/upload/s--JatL3J6g--/39f2ceacf31880f385a14bf9b439bd22401434e4.pdf?_ga=2.254281934.712427575.1705932469-1053674644.1702909346
Thank you so much for your time. - Tierra@GEAppliances
We appreciate the feedback regarding your new hood. We're so very sorry to hear about the experience you had with the first two units, but so glad to know that the current one is working well! Your comments are extremely important and will be considered by our product design team for review. As far as the noise, we recommend referring to the troubleshooting tips on page 21 of the owner's manual.
Here is the link: https://products-salsify.geappliances.com/image/upload/s--JatL3J6g--/39f2ceacf31880f385a14bf9b439bd22401434e4.pdf?_ga=2.254281934.712427575.1705932469-1053674644.1702909346
Thank you so much for your time. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Looks great but horrible performance!
on February 20, 2024
Posted by: lewic
from St Paul, Texas
This vent hood looks very good. The performance is very lacking. First, there is a metal flap that opens and closes when the vent is turned on. This makes a very loud racket when flapping open and closed. Second, the vent motor is on the left side so that is where all the suction is. No suction at all for the right side. Third, the construction of parts around the motor is plastic for the housing and ducting. The ducting is only held on with a few screws. I had my vent hood to vent outside. There is a cover to be installed so air is directed outside instead of out the vents on top of the unit. The problem is that those plastic pieces are not very well fitting that air still get pushed out the top. Lastly, the most annoying point of all.... When cooking the grease is on the fan and the circular housing. The grease will drip back down onto the stove and whatever pot/food that you happen to have under the fan.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
3
Value
2
Response from geappliances.comBy Tierra, Cafe_Appliances, February 20, 2024
Thank you for taking the time to connect regarding your new hood. We appreciate the feedback. Your comments are extremely important and will be considered by our product design team. If you feel that the unit isn't operating properly, please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Works great for about a year
on August 13, 2024
Posted by: sadDIY
Works great for about a year. Then touch button board dies. I've had mine break twice. Outside warranty and it costs half the cost of a new unit to replace just the button board. Looking for an alternative that matches my other GE Profile products. Very frustrating.
Response from geappliances.comBy Michael, GE_Appliances, August 14, 2024
We would like to help with your hood. An agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
2
makes a very loud noise.
on September 27, 2024
Posted by: Campana
The bell looks nice but since I used it the first week I haven't turned it on anymore because it makes a very loud noise as if it were shaking.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Michael, GE_Appliances, September 30, 2024
We want to help you get the best experience possible out of your vent hood. We suggest taking a look at the troubleshooting section of your use and care manual, linked below, for some things you can check on your own.
https://products-salsify.geappliances.com/image/upload/s--JatL3J6g--/39f2ceacf31880f385a14bf9b439bd22401434e4.pdf
If you continue to have issues, we recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
https://products-salsify.geappliances.com/image/upload/s--JatL3J6g--/39f2ceacf31880f385a14bf9b439bd22401434e4.pdf
If you continue to have issues, we recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting geappliances.com
Customer Rating
2
Very loud and chef connect doesnt work
on June 1, 2023
Posted by: Ali6666
from Atlanta GA
I purchased this hood a few weeks ago since I was renovating my kitchen together with the GE café electric cooktop. I got the chef connect option just to be able to connect it to my cooktop but after installation, I noticed the chef connect does not pair with my cooktop, and it is extremely noisy, it just looks decent and the LED lighting is good but the sound in shift connect which doesn’t work is extremely upsetting and disappointing
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, June 5, 2023
Hello,
Our deepest apologies to hear that your vent hood is noisy and you are having difficulties with the chef connect feature.
The chef connect feature allows you to synchronize the range with the hood's vent fan and light. To connect the vent hood and range please follow the steps listed at the article link attached below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=34456
If your vent hood is noisy we recommend referring to page 21 of the use and care manual for the troubleshooting steps:
https://products-salsify.geappliances.com/image/upload/s--JatL3J6g--/39f2ceacf31880f385a14bf9b439bd22401434e4.pdf?_ga=2.48639714.594434270.1685969960-302677575.1657120421
We hope you are able to get this resolved quickly. If you have any further questions, please let us know.
-Charlie@GEA
Our deepest apologies to hear that your vent hood is noisy and you are having difficulties with the chef connect feature.
The chef connect feature allows you to synchronize the range with the hood's vent fan and light. To connect the vent hood and range please follow the steps listed at the article link attached below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=34456
If your vent hood is noisy we recommend referring to page 21 of the use and care manual for the troubleshooting steps:
https://products-salsify.geappliances.com/image/upload/s--JatL3J6g--/39f2ceacf31880f385a14bf9b439bd22401434e4.pdf?_ga=2.48639714.594434270.1685969960-302677575.1657120421
We hope you are able to get this resolved quickly. If you have any further questions, please let us know.
-Charlie@GEA
Written by a customer while visiting geappliances.com