Customer reviews from geappliances.com
GE Profile - 36 inches - Convertible - Under cabinet Range Hood - Stainless Steel
Average customer rating
3.8
(149 Reviews)
Rating breakdown 149 reviews
5 Stars
73
4 Stars
30
3 Stars
8
2 Stars
13
1 Star
25
69%of customers recommend this product.
(
87 out of
127)
Customer Reviews for GE Profile - 36 inches - Convertible - Under cabinet Range Hood - Stainless Steel
Customer Rating
1
All looks, no function
on April 26, 2019
Posted by: bk522
from Portland OR
This vent hood looks great and has great light, problem is, it doesn't have any real suction power. It only has one fan, and that is offset to the left hand side of the vent so it really doesn't pick up anything from the right hand side of the stove. On high speed the vent can barely hold a piece of kleenex to the filter. This unit is also extremely loud. It came with our house from the builder, but after 3 months we are going to replace with something more powerful. I would not recommend buying this unit at all. Spend a little more money and get something that actually does a good job
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances, April 29, 2019
Hello bk522 - Thanks for posting a review on your hood. We're sorry to hear of your experience and would like to provide you with some information we hope will help with your venting issue: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23088
Thanks, again, for your feedback. We appreciate your business.
Thanks, again, for your feedback. We appreciate your business.
Written by a customer while visiting geappliances.com
Customer Rating
1
Piece of junk!
on June 28, 2019
Posted by: Piece of junk1
from McKinney, Tx
Purchased this range for upgrade with builder. Lasted little over year and no longer works. called to get estimate to fix. $99 plus parts and labor.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances , July 1, 2019
Hello! Your feedback is important to us and we sincerely apologize for this difficulty with your hood. Please email your details to eResponse@geappliances.com, and we’ll be glad to look into this for you. In your email, be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thank you, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Piece of Junk
on August 9, 2019
Posted by: nellyber
from Gilbert, AZ
This unit was installed by the builder and it supposed to vent outside but it keeps blowing outside and partially inside. I've had 2 service visits and they can't fix the problem. What is it with the design of this unit?
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances , August 12, 2019
Hello nellyber - We're sorry to hear of this difficulty you're experiencing with your hood. Please reach out to us by email at the following link so we may review this situation: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
We appreciate your feedback and look forward to hearing from you.
We appreciate your feedback and look forward to hearing from you.
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent Hood Features and Style!
on July 17, 2020
Posted by: USA Appliance Man
from Alpharetta, GA
This hood is perfect with the GE Profile Gas Cooktop and offers great style, exhaust path and features. LED lights and one touch screen are great features.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Initial boost failed
on April 11, 2021
Posted by: Bardwell
from McAllen, TX
Followed manual boost 10-minute installation; motor works, no suction right hand; left hand practically insignificantly
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Geoff@GEA, GE Appliances, April 12, 2021
Hello. We thank you for supporting GE Appliances with the purchase of this hood. To operate the boost fan you must hold the MED pad for 3 seconds. This was a fast installation if it took only 10 minutes. The tissue test below can be used to check proper draw of the vent. This test also applies to high-low ranges and high-low microwave vents.
Turn the vent fan on HIGH and hold a tissue under the vent area. The suction should hold the tissue in place. The draw is equal on both sides. It is normal to have some air blowing out of the top grill.
If the unit does not hold the tissue, check for proper installation of the fan ductwork. Refer to the installation instructions for complete instructions.
If the vent is installed properly and is still not drawing, contact service. For service, please schedule an appointment with GE Appliances Factory Service. Stay safe. Geoff@GEA
Turn the vent fan on HIGH and hold a tissue under the vent area. The suction should hold the tissue in place. The draw is equal on both sides. It is normal to have some air blowing out of the top grill.
If the unit does not hold the tissue, check for proper installation of the fan ductwork. Refer to the installation instructions for complete instructions.
If the vent is installed properly and is still not drawing, contact service. For service, please schedule an appointment with GE Appliances Factory Service. Stay safe. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Expensive Light Fixture and Noisemaker
on February 18, 2023
Posted by: Opa_2002
Sleek and lightweight compared to the heavy stainless steel hood it replaced. Because the new hood is not ducted to the outside, the installers configured the duct for indoor exhaust and added a charcoal filter to the fan intake. The fan is located above the left rear warming burner location of the new GE cooktop. Steam rises from water boiling on the left front burner straight up to moisten the left LED light and then migrates around the front edge of the hood, never pulled back by the fan no matter the speed setting. The fan is so loud that conversation is impossible. I am considering replacement after four months.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
2
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, February 21, 2023
Hello,
We’re so sorry to hear that your new hood isn’t performing as expected. We know it’s incredibly frustrating when an appliance isn’t doing what it’s supposed to, but it’s even worse when it’s basically brand new, and this is not something we want or expect when it comes to our products. If you haven’t already, we recommend taking advantage of your warranty and scheduling an appointment with our factory service team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm and we’re confident that one of our certified technicians will be able to resolve these issues. Thank you for taking the time to leave us your feedback and please know that we are here should you need any assistance from us in the future. Best regards
We’re so sorry to hear that your new hood isn’t performing as expected. We know it’s incredibly frustrating when an appliance isn’t doing what it’s supposed to, but it’s even worse when it’s basically brand new, and this is not something we want or expect when it comes to our products. If you haven’t already, we recommend taking advantage of your warranty and scheduling an appointment with our factory service team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm and we’re confident that one of our certified technicians will be able to resolve these issues. Thank you for taking the time to leave us your feedback and please know that we are here should you need any assistance from us in the future. Best regards
Written by a customer while visiting geappliances.com
Customer Rating
4
Happy with my Range Hood
on March 10, 2023
Posted by: grillmaster39
from Wheeling, WV
My husband and I installed the range hood. Replaced an old hood. It works great for us.
We do a lot of cooking. Happy with our choice.
We do a lot of cooking. Happy with our choice.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst fan
on September 9, 2023
Posted by: Angry owner1
from Greenville south carolina
Worst hood fan do not buy.
The fan is so far out of balance you can not run it on anything other then low
The fan is so far out of balance you can not run it on anything other then low
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, September 11, 2023
Good afternoon,
Thank you for taking the time to leave a review on your new GE Appliance under-the-cabinet hood. We are truly sorry to hear that the fan is out of balance and will not allow you to run it on anything other than low. This is certainly not normal operation, nor the quality that we expect.
We recommend taking advantage of the manufacturer's warranty, and schedule a service appointment with our factory service team. We have an excellent team of technicians, and we are confident they can accurately diagnose and repair the issue at-hand. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review, and for choosing GE Appliances for your home. Have a great evening! -Devin@GEA
Thank you for taking the time to leave a review on your new GE Appliance under-the-cabinet hood. We are truly sorry to hear that the fan is out of balance and will not allow you to run it on anything other than low. This is certainly not normal operation, nor the quality that we expect.
We recommend taking advantage of the manufacturer's warranty, and schedule a service appointment with our factory service team. We have an excellent team of technicians, and we are confident they can accurately diagnose and repair the issue at-hand. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review, and for choosing GE Appliances for your home. Have a great evening! -Devin@GEA
Written by a customer while visiting geappliances.com