Customer reviews from simplemobile.com
Simple Mobile - Bring Your Own Phone SIM Card Kit
Average customer rating
3.7
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
34
4 Stars
6
3 Stars
2
2 Stars
1
1 Star
17
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for Simple Mobile - Bring Your Own Phone SIM Card Kit
Posted by: Meeda153
Verified Purchase:Yes
Simple mobile rep told me i had a sim card issue. Bought a new one still have the same issue . No calls no text
Response from simplemobile.comBy SIMPLE Mobile, December 4, 2020
Hi. This is Frank from SIMPLE Mobile. We're sorry to hear that. Allow us to take a closer look on this issue so we can provide you with a resolution. Please copy this link http://bit.ly/2EETNDo and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.
Written by a customer while visiting simplemobile.com
Posted by: Sammy G
Verified Purchase:Yes
During this quarantine time it’s best to Oder the sim online so u can just insert the chip.
Written by a customer while visiting simplemobile.com
Posted by: Bobby
Verified Purchase:Yes
I transferred my old number to simple mobile with my own phone and the whole process was easy and hassle free.
Written by a customer while visiting simplemobile.com
Posted by: Anonymous
Verified Purchase:Yes
Simple Mobile was at all NOT helpful with my problem. They deactivated my phone on 10/26. After countless calls to your company my issue was never resolved. I was forced to terminate my service with Simple Mobile and go with another company. I have a call into the Attorney Generals office in Massachusetts. It is against the law for you to not release my number back to me. I was forced to get another phone and a new phone number. I hope a law suit from massachusetts was worth your incompetence.
Response from simplemobile.comBy SIMPLE Mobile, November 16, 2020
Hi. This is Frank from SIMPLE Mobile. Our sincere apologies for the inconvenience that you have experienced with our service. We understand where you are coming from. Allow us to make it right for you. To further assist you, please copy this link http://bit.ly/2EETNDo and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. We are looking forward to work with you.
Written by a customer while visiting simplemobile.com
Posted by: Jensen
Verified Purchase:Yes
Got this on the 2nd of this month, great service, came in early than expected, would recommend this if you are looking for a good plan
Written by a customer while visiting simplemobile.com
Posted by: Marisa1981
Verified Purchase:Yes
I bought this BYOP SIM KIT because Simple Mobile is simply the best mobile!! hands down, all around- BEST quality, product, and service
Written by a customer while visiting simplemobile.com
Posted by: AbbyC23
Verified Purchase:Yes
It's been a week and a half and my phone still hasn't switched over
Response from simplemobile.comBy SIMPLE Mobile, November 8, 2020
Hi. This is Robert from SIMPLE Mobile. We apologize for the inconvenience. Your time is valuable, and we want to make sure that you get the assistance you need. For assistance, please copy this link http://bit.ly/2EETNDo and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
Written by a customer while visiting simplemobile.com
Customer Rating
1
Disappointed n won't b able to recommend .simple
on November 7, 2020
Posted by: Neerro
Verified Purchase:Yes
Lookin other way might help.. coz you will be having hard time
Response from simplemobile.comBy SIMPLE Mobile, November 8, 2020
Hi. This is Frank from SIMPLE Mobile. We are sorry for the trouble that you have encountered. For us to assist you, please copy this link http://bit.ly/2EETNDo and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting simplemobile.com