Customer reviews from cuisinart.com
Cuisinart - Custom 14-Cup Food Processor - Stainless-Steel/Black
Average customer rating
4.7
(1,189 Reviews)
Rating breakdown 1,189 reviews
5 Stars
975
4 Stars
138
3 Stars
37
2 Stars
13
1 Star
26
95%of customers recommend this product.
(
918 out of
964)
Customer Reviews for Cuisinart - Custom 14-Cup Food Processor - Stainless-Steel/Black
Customer Rating
2
Died after 4 uses
on June 16, 2026
Posted by: I'mAngry
My housekeeper washed the lid with the pusher in the dishwasher so it is stuck in the part that you could leave open to add ingredients. It used to at least work but now it won't even turn on and the part I need is not in stock. I am very upset that it doesn't work after about 4 uses
Response from cuisinart.comBy Cuisinart, June 23, 2026
We’re sorry to hear about your experience and understand how frustrating this must be, especially after limited use. For proper operation, please ensure the lid and pusher assembly are fully aligned and securely seated, as the unit will not turn on if the safety interlock is not engaged. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8901025125 so we can assist with troubleshooting and part availability. Thank you for your feedback—it helps us improve future product reliability and overall design.
Written by a customer while visiting cuisinart.com
Posted by: Mickdag
Gender:Male
Verified Purchase:Yes
A well engineered machine with lots of power, built to last.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Gabi B
Verified Purchase:Yes
Powerful! It took us a while to figure out which way the lid went.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Anonymous
Verified Purchase:Yes
Powerful, quiet, and smooth! This food processor chopped perfectly using the pulse function and is a nice size for larger batches. Looking forward to trying the slicing and shredding attachments. Just wish there was a dicing attachment for this model; please make one!
Written by a customer while visiting cuisinart.com
Posted by: SkiRB
Gender:Male
Verified Purchase:Yes
Excellent product for multiple uses care free easy to use
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
2
Cheap parts
on May 31, 2026
Posted by: Cbor
Gender:Female
I got this as a christmas gift and have only used it twice. The last time I went to put the lid on, the wings broke.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, June 1, 2026
We’re sorry to hear about your experience with the food processor and understand how disappointing this must be, especially after limited use. We recommend ensuring the lid is aligned and locked gently into place, as forcing components can sometimes place stress on the tabs and wings. Since the lid has been damaged, we’d like to help explore available options for you—please contact our Consumer Assistance Center at 1-800-726-0190. Thank you for sharing your feedback, as it helps us improve future models.
Written by a customer while visiting cuisinart.com
Posted by: Virginia NY
Gender:Female
Verified Purchase:Yes
The food processor works well for what I have used it for so far, which was to make hummus. First it is way too heavy at nearly 14lbs. The instructions recommend putting it on a low shelf bc if it fell on you you’d need a trip to the emergency room. I find the mechanics of putting on the lid and lining it up correctly to be tricky. My old Braun, which broke after 34 years, had little arrows that you lined up to put it on more efficiently. It works well enough and I hope to have it for a long time. Or for as long as I can pick it up- haha.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Lukeypoo
Gender:Male
Verified Purchase:Yes
I picked this up after seeing great reviews on America's Test Kitchen. My current food processor is a Ninja brand with 3 different sized containers, each featuring their own unique blade set. It was a bit of a pain to have to store 3 containers it wasn't unusual for some food to end up on the motorized part.
The 14-cup is a great upgrade in terms of power, though it takes some learning since most of my early uses turned everything to confetti. This thing has a ton of power and has handled everything I've given it, tomatoes, carrots, chickpeas, celery. It includes a slicer attachment which can get super thin slices, very handy for meal prep or making pickle chips. I haven't used the shredder attachment yet, but I long for the day when I bring home a block of cheddar and monterey jack cheeses to make Mac N Cheese with. The standard blade works great too, but it's deadly sharp so be careful.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com