Customer reviews from geappliances.com
Caf - 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.3
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
59
4 Stars
26
3 Stars
4
2 Stars
12
1 Star
43
62%of customers recommend this product.
(
80 out of
129)
Customer Reviews for Caf - 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
3
So so
on October 2, 2019
Posted by: SageLivermore
from Livermore, CA
-Door button keeps getting jammed
-plate starts to rotate on its own, then stopped rotating altogether
-stopped working now
-plate starts to rotate on its own, then stopped rotating altogether
-stopped working now
Features
3
Performance
1
Quality
2
Value
1
Response from geappliances.comBy SHARON@GEA, GE_Appliances , October 4, 2019
Hello SageLivermore - We sincerely apologize for the difficulty you've had with your microwave. Please email your details to eResponse@geappliances.com, and we’ll be glad to look into this for you. In your email, be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. Thanks for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Number display light died after 1.5 years
on May 26, 2020
Posted by: charrell
One of the lights on the number display has died after 1.5 years. Installation date was 9/11/2018.
No, I would not recommend this to a friend.
Written by a customer while visiting geappliances.com
Customer Rating
2
Good Microwave but lasted only 18 months
on June 12, 2020
Posted by: JABfromFL
from Palm City Florida
I really liked the look and the features of this microwave. Never used the oven feature but just the microwave option. Worked like a champ for about 13 months and then some of the keypad buttons no longer worked. It's in a house with just two older adults and was never harshly used. Sad that it had issues so soon.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Quality
on November 6, 2020
Posted by: Anonymous
from Massachusetts
After 3 years there are multiple things wrong with this microwave. It is under a separate warranty and the tech that came out replaced the mother board and three switches. It is still not working properly as the turntable rotates and will not stop. It is not cost effective for the repair place to continue to repair and they will most likely pro rate the machine and give me what it is worth now, which is nothing. I have to buy new, which will not be a GE.
No, I would not recommend this to a friend.
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 3, 2020
Hi Ronnie - We're so sorry this has been the experience with your microwave. We understand how frustrating this would be. Our product team would like to look into this further for you. If you could, please email your contact details as well as a copy of your review to: https://www.geappliances.com/ge/service-and-support/contact-others.htm
We hope to hear from you soon. - Sharon@GEA
We hope to hear from you soon. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Tries to be too much.
on November 26, 2020
Posted by: Forcedprofilesarenofun
from Oklahoma
The door sticks often, the convection and roasting features are so-so, and the entire microwave just stopped working. It’s only just out of warranty too. :-/
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
2
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
After 2.5 years it started exhibiting issues
on June 23, 2021
Posted by: lrs40708
from San Francisco California
Stopped heating, After replacing the high voltage diode, it worked for a few more days then it broke down again. The plate turned by itself when the door was open. Expensive replacement parts. Poor troubleshooting resources. Not a very reliable design.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, June 24, 2021
Hi there,
Thank you so much for your review. We're so sorry to hear that your microwave has stopped heating! We can definitely understand that being frustrating. This will require a service appointment to fix. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.
We do hope this helps. Wishing you well! Mike@GEA
Thank you so much for your review. We're so sorry to hear that your microwave has stopped heating! We can definitely understand that being frustrating. This will require a service appointment to fix. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.
We do hope this helps. Wishing you well! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible died after 2 years
on July 14, 2021
Posted by: Mandmz
Worked great until it didn't. It broke down after only 2 years of regular use.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances , July 15, 2021
Hi, We're so sorry to hear of this difficulty with your microwave breaking down after 2 years. This sounds incredibly frustrating and is not the ownership experience we strive for. We'd like to get some additional information and we'll be reaching out to you via email. Thank you so much for your feedback. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Garbage!!
on April 22, 2022
Posted by: TIRED OF GE CAFE
from Washington State
GE Cafe is garbage all 3 of my GE cafe units have broken multiple times!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kelsey@GEA, GE_Appliances, April 27, 2022
We're so sorry that you've had three units break multiple times over the years. This would be very disappointing and it's certainly not the ownership experience we want for you.
Please know that you can always connect with us directly if you have any questions or concerns about your appliances. We're always glad to help out in any way we can.
We hope we can regain your trust in the future. Let us know if you need anything going forward. Be well, Kelsey@GEA
Please know that you can always connect with us directly if you have any questions or concerns about your appliances. We're always glad to help out in any way we can.
We hope we can regain your trust in the future. Let us know if you need anything going forward. Be well, Kelsey@GEA
Written by a customer while visiting geappliances.com