Customer reviews from cafeappliances.com
Caf - 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.9
(203 Reviews)
Rating breakdown 203 reviews
5 Stars
100
4 Stars
51
3 Stars
16
2 Stars
8
1 Star
28
75%of customers recommend this product.
(
135 out of
181)
Customer Reviews for Caf - 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
I thought this would last me a long time. Nope!
on November 22, 2024
Posted by: Brian55
from Arizona
We moved in in Oct of 2020. As this is our winter home for two people and we are gone during the summers I'd say that qualifies as a lightly used product. When we returned for the winter last month I noticed that one of the sections of numbers on the digital read-out was not working, but no big deal. Then about two weeks later we noticed that the turntable was turning when the door was opened and the control panel was not always responsive even after unplugging and replugging the power cord. I had purchased this based upon GE's reputation for building quality products in the past but I guess those days are behind us. I'm guessing that the price of the repair is probably going to be equal or greater than the cost of new microwave, especially with Black Friday right around the corner, so I guess if we have to spend the money we may as well spend it on a new product.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, December 2, 2024
We'd like to help out with your microwave not displaying and spinning. We're going to have one of our agents get in touch over email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Buyers remorse! Worse very expensive microwave.
on November 27, 2024
Posted by: ScottK
from Baton Rouge, LA
We remodeled our kitchen 2019 and purchased all Cafe appliances from our local appliance supplier. It broke less than 2 years of service. The entire control panel and display broke where many of the buttons don’t work and the ones that do still can turn on the unit. The numbers on screen are out of sorts and not legible. I wish I would have read the reviews before getting this very expensive unit.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, December 13, 2024
We'd like to assist you with your microwave control panel breaking. Keep an eye on your inbox for an email from our team member seeking additional details. Please respond promptly when you receive it.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Disappointed
on December 27, 2024
Posted by: 18Jules18
from New York
For the money I spent on this microwave, I expected it to last more than two years. I haven’t haven’t replaced it because it stopped working during the pandemic and I couldn’t afford to replace such an expensive microwave. The numbers stopped working, the microwave doesn’t heat up. It’s set in my island basically sitting there looking nice, but completely useless. I’m not surprised they’re not even making this model anymore. If I could afford to replace it I would have a long time ago. I was still paying it off and it had already crapped out. So disappointed in GE!
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, January 14, 2025
We'd like to help out with your microwave no longer operating. We will be getting in touch over email, please respond whenever you get the chance.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
GE Cafe' Microwave Stopped Heating
on January 6, 2025
Posted by: Joe H
from Naples FL
Same issue as other complaints with GE's microwaves. I had this microwave fixed during an extended warranty contract for several issues with the control panel. Now this built-in with trim kit just crapped out again and I have no warranty contract this time. First the turn-table stopped rotating and now it's not heating anything. Now I am trying to figure out how to replace the built in. Tried calling GE and could not get through as their phone system doesn't recognize my cell phone prompts! So disappointed in GE!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, January 20, 2025
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
5 Repair Calls
on February 18, 2025
Posted by: ScotAnne
Very disappointed in this microwave. Have had at least 5 repair calls on it. Control panel replaced twice and door switch replaced twice. Need to replace it and, of course, will have to purchase a new trim kit also.
Response from cafeappliances.comBy Adrian, GE_Appliances, February 20, 2025
We know the importance of an appliance operating as designed for a long period of time. However, it is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are multiple variables involved such as frequency of use, type of use, location of appliance, care, and maintenance. The trim kits for our built-in microwaves are model-specific, so a new built-in microwave would require a new trim kit.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Don’t buy.
on May 15, 2025
Posted by: Sam Mark
from Connecticut
We had to fix this microwave 4 times since we bought 5 years ago so the same issue.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, May 19, 2025
As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Don’t buy
on May 22, 2025
Posted by: Not a good fan
from Connecticut
Not a good product. We are using it for 5 years and had to repair 4 times for the very same issue. Would not buy again.
Response from cafeappliances.comBy Tierra, Café_Appliances, May 23, 2025
We're very sorry to hear you're not having the best experience with your microwave. One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Complete junk. Do not buy from GE
on May 27, 2025
Posted by: Junk microwave
Absolute junk microwave. Don't ever buy anything from GE. Turn table stopped rotating, then numbers stopped working on display and now it will not heat anything. Planned obsolescence. Not made to last.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, May 29, 2025
We'd like to assist you with the function of your microwave. We recommend unplugging the unit for 30 seconds and plugging it back in.
You can also refer to the troubleshooting in the links here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16898
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18079
https://products.geappliances.com/appliance/gea-support-search-content?contentId=110#:~:text=Basic%20Tips%20If%20Running%20But,of%20the%20door's%20safety%20mechanisms.
One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.
You can also refer to the troubleshooting in the links here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16898
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18079
https://products.geappliances.com/appliance/gea-support-search-content?contentId=110#:~:text=Basic%20Tips%20If%20Running%20But,of%20the%20door's%20safety%20mechanisms.
One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.
Written by a customer while visiting cafeappliances.com