Customer reviews from cafeappliances.com
Caf - 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.9
(203 Reviews)
Rating breakdown 203 reviews
5 Stars
100
4 Stars
51
3 Stars
16
2 Stars
8
1 Star
28
75%of customers recommend this product.
(
135 out of
181)
Customer Reviews for Caf - 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
Malfunction multiple occasions and now unusable
on March 20, 2024
Posted by: CWin
from Mountain View, CA
Go this brand new and in its 3rd year, certain buttons stopped working (30 seconds wouldn't work and 1 mins wouldn't work so I had to over cook at 2 mins and cancel manually when 30 seconds or 1 mins was up). Then in its 4th year, the turntable stopped turning and then started working again after a while). There was also a period when the heat stopped, but then it came back. Lately the digital display has gone out and it went completely dark but still usable as long as you didn't care to see the digits. Then now, the buttons have gone out again.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, March 21, 2024
We'd like to help you with your microwave. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Stopped working after two years, repaired and just
on November 11, 2022
Posted by: Camran
from Orange County, CA
Just after two years of use, the control panel reading screen was faulty and not showing numbers at all or incorrectly. Then shortly after, the whole thing shutdown. I had the control panel replaced under insurance, and now a year later, the entire microwave has shutdown again… extremely frustrating for what is to be their higher end models.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Vikki@Cafe, Cafe_Appliances, November 14, 2022
Hi - We are truly saddened to hear about the difficulties you have had with your Café microwave and apologize for your disappointment and frustration. We are glad you have scheduled an appointment to have the unit checked and are confident our service team can repair the unit for you. Warm regards - Vikki@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Not worth the purchase
on May 26, 2024
Posted by: Onitmama70
from New York, NY
Not a good product. The heating element doesn't work most of the time. We've had ours for 2 years and now the microwave doesn't work at all. We can only use certain buttons and the display is not working properly. We installed all cafe appliances with our home, and will now have to replace the microwave.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, May 29, 2024
We want to help out with your microwave no longer working properly. We're going to have one of our agents get in touch over email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great Microwave
on December 2, 2020
Posted by: Ann W
from Austin, TX
The standard microwave features are good, but I really love the convection bake option. And I love that it has wifi so I can control remotely.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Only lasted 3 years
on August 12, 2021
Posted by: Dewayne
from Lexington, SC
Started malfunctioning at three years. The first sign of malfunctioning was the turntable started turning when you open the door. 3 months after that the turntable no longer turns at all and the microwave will no longer heats at all. We also bought the GE cafe refrigerator and dishwasher and they are already having problems as well.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Kelsey@Cafe, Cafe, August 18, 2021
Hello - thank you for this feedback. We apologize for the issues you're facing with your microwave, as well as your refrigerator and dishwasher. This sounds especially disheartening and we certainly understand your disappointment.
We are going to have an agent reach out to you via email to help resolve these problems. Please keep an eye out for that email and respond at your earliest convenience. We look forward to working with you to find a solution. Best, Kelsey@Café
We are going to have an agent reach out to you via email to help resolve these problems. Please keep an eye out for that email and respond at your earliest convenience. We look forward to working with you to find a solution. Best, Kelsey@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Worked like a champ, until…
on January 12, 2022
Posted by: KennyC
from Haddonfield, NJ, USA
We purchased all GE Cafe appliances when we remodel our kitchen. They look great, and have functioned very well. However, we are distressed over our convection microwave. Like several other people on this board, the problem is, when you open the door, the carousel starts to spin and the oven seemingly turns on. When you close the door it turns off (all of this without giving any commands). Don’t know what to do.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Microwave just stopped working
on January 6, 2025
Posted by: Harryhat
My microwave just stopped working. I purchased this thinking this would last longer than it did. Not happy with the Cafe line.
Response from cafeappliances.comBy Adrian, GE_Appliances, January 20, 2025
We recommend resetting your microwave by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function, this will require service by a qualified technician. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Ghosting display - disappointing reliability
on January 12, 2025
Posted by: Rob5656
from Minneapolis, MN
Basically same issue with ours as well. Numbers dispersing on the LED display. Another oddity is the turntable in the microwave will spin anytime the door is open. It’s pretty annoying. This item was not cheap and I did expect a higher level of reliability from a GE premium line.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, January 21, 2025
We want to help out with the display not operating properly. We recommend trying an electronic reset. This can be done by removing the power cord for 2-3 minutes then plugging it back in. If you are still experiencing issues, we suggest checking into your warranty information on page 22 inside the user manual here: https://products-salsify.geappliances.com/image/upload/s--lF6aPZjE--/15fd11b7ec4d0221ffa2c4bafa55298afd3de013.pdf?
Written by a customer while visiting cafeappliances.com