Customer reviews from geappliances.com
Caf - 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.3
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
59
4 Stars
26
3 Stars
4
2 Stars
12
1 Star
43
62%of customers recommend this product.
(
80 out of
129)
Customer Reviews for Caf - 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
Not recommended
on September 8, 2023
Posted by: New house issues
from Manteca, California
Bought a new house and the cafe appliance package is what we went with. Microwave is failing after just a couple of years. Touch pad is going out and so is the digital clock. Of course these issues started after our third year and they just keep getting worse. Will need to replace the microwave by the end of the year.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, September 11, 2023
Hi there,
Thank you for taking the time to leave a review on your Café Appliances microwave. We are truly sorry to hear that the touch pad and digital clock are starting to go out. This is certainly not normal operation, nor the quality that we expect.
We recommend attempting to reset the appliance when things like this occur. You can do this by simply unplugging the microwave for 2-3 minutes, or by resetting the circuit breaker. If this does not resolve the issue, you can schedule service with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review, and for choosing Café Appliances for your home. Have a great rest of your day!
-Devin@GEA
Thank you for taking the time to leave a review on your Café Appliances microwave. We are truly sorry to hear that the touch pad and digital clock are starting to go out. This is certainly not normal operation, nor the quality that we expect.
We recommend attempting to reset the appliance when things like this occur. You can do this by simply unplugging the microwave for 2-3 minutes, or by resetting the circuit breaker. If this does not resolve the issue, you can schedule service with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review, and for choosing Café Appliances for your home. Have a great rest of your day!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not worth the cost
on November 1, 2023
Posted by: Andi55
Not worth the price. Broke once it was repaired and now it broke again!
Response from geappliances.comBy Sylvia, GE_Appliances, November 2, 2023
Hi,
We're so sorry your microwave is broken. Having this happen twice is unexpected and not at all the experience you deserve. We'll make sure our quality team has your comments so they can improve upon future models. Thank you for your time and consideration.
-Sylvia@GEAppliances
We're so sorry your microwave is broken. Having this happen twice is unexpected and not at all the experience you deserve. We'll make sure our quality team has your comments so they can improve upon future models. Thank you for your time and consideration.
-Sylvia@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Missed expectations
on November 27, 2023
Posted by: Ian Microwaveless
It's a great looking unit.
The display stopped working about 1.5-2 years into ownership. The buttons stopped working shortly after that. Looking for replacement parts but they will cost almost as much as a new microwave.
Do not enjoy writing negative reviews so that is all.
Response from geappliances.comBy Adrian, GE_Appliances, December 6, 2023
Thank you for taking the time to leave us a review. We are so sorry that this microwave has not lived up to your expectations due to the appliance's display and buttons failing. This is in no way the consumer experience that we strive for. In some cases, such as this one, purchasing replacement parts can be less cost effective than replacing the appliance, especially with older appliance or small appliances like microwaves. We will be sure to pass these comments along to our product design teams for review.
We appreciate you choosing GE Appliances for your home. If any questions or concerns arise, feel free to reach back out to us. We're always here to help. - Adrian@GEAppliances
We appreciate you choosing GE Appliances for your home. If any questions or concerns arise, feel free to reach back out to us. We're always here to help. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Stay away
on January 10, 2024
Posted by: JR1960
from Naples fl
Worst microwave we have ever owned.
Started failing within a year and totally useless after 3.
I do not believe was used 50 times. For premium price, a lot more was expected.
Started failing within a year and totally useless after 3.
I do not believe was used 50 times. For premium price, a lot more was expected.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, January 19, 2024
Oh no...
We're so very sorry to hear that your microwave stopped working. This is certainly not the experience we want for you. We want to help! A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you so much. - Tierra@Cafe
We're so very sorry to hear that your microwave stopped working. This is certainly not the experience we want for you. We want to help! A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you so much. - Tierra@Cafe
Written by a customer while visiting geappliances.com
Customer Rating
1
Overpriced cabinet ornament.
on January 11, 2024
Posted by: Clemsonfan73
from Chesnee, SC
I purchased the entire kitchen set in this color, and my refrigerator has broken twice, dishwasher 4 times, and this microwave just died!!!! I am so disgusted about how much I paid for the entire set, just for them to die in 4 years or less. 😭
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, January 22, 2024
Oh no!
We're so very sorry to hear that your microwave died and you're not having the best experience with your appliances. We want to help! A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you so much. - Tierra@Cafe
We're so very sorry to hear that your microwave died and you're not having the best experience with your appliances. We want to help! A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you so much. - Tierra@Cafe
Written by a customer while visiting geappliances.com
Customer Rating
1
Garbage!
on February 20, 2024
Posted by: DH65
from US
When we built our home in 2018 we installed GE Cafe appliances in our kitchen.. We are now regretting that decision. The microwave and cooktop didn't even last 3 years before they started having issues. The numbers on the microwave display started disappearing and just this morning it quit working altogether forcing us to look for a replacement. Whatever happened to GE appliances that used to last 20 years? We will be looking for another brand as a replacement!!!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, February 21, 2024
We're very sorry to hear about your microwave. Thank you so much for taking the time reach out and let us know. This feedback is really important to us, as we're always looking for ways to improve when it comes to our consumers.
Written by a customer while visiting geappliances.com
Customer Rating
2
Don't buy it.
on May 11, 2024
Posted by: jimad
from Florida
2 major part failures in 3 years, the last one catastrophic. I'm done!
Features
4
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, May 13, 2024
We understand the importance of an appliance lasting for a while. However, it is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are many variables involved such as, frequency of use, type of use, location of appliance, care, and maintenance. We are apologetic about your experience with this microwave, and our hope is that you find a replacement that suits your needs.
Written by a customer while visiting geappliances.com
Customer Rating
1
Barely heats and the buttons don’t work
on May 23, 2024
Posted by: BusyMomOf2Boys
from Arlington TX
Buttons stopped working after only a year.
Super slow to heat anything.
Very dissatisfied
Super slow to heat anything.
Very dissatisfied
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, May 24, 2024
We're sorry to hear about the controls not responding. That is not the kind of experience we want or expect. We're going to have one of our agents get in touch over email. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com