Customer reviews from geappliances.com
Caf - 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.3
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
59
4 Stars
26
3 Stars
4
2 Stars
12
1 Star
43
62%of customers recommend this product.
(
80 out of
129)
Customer Reviews for Caf - 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
Review GE Microwave CEB1599SJ2SS
on February 7, 2022
Posted by: Passage Boy
from Florida
We've had two units fail in seven years. The first one was replaced via warranty within 2 years. The second just failed
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, February 8, 2022
Hi there - We're sorry to hear your microwave has failed. This is not what we want to hear and apologize for any inconvenience this has caused you.
If your microwave is no longer working, we suggest to unplug your unit for 30 seconds, then securely plug it back in. You may also check the fuse or circuit breaker in your home. You may want to replace the fuse or reset the circuit breaker.
If the above suggestions do not work, service may be needed. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We take comments like yours to improve on the quality of our models. Thank you for your feedback. We are always here should you have any questions or concerns. -Shayla@GEA
If your microwave is no longer working, we suggest to unplug your unit for 30 seconds, then securely plug it back in. You may also check the fuse or circuit breaker in your home. You may want to replace the fuse or reset the circuit breaker.
If the above suggestions do not work, service may be needed. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We take comments like yours to improve on the quality of our models. Thank you for your feedback. We are always here should you have any questions or concerns. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Multiple calls for repair
on August 12, 2022
Posted by: Birdy60
from La Quinta CA
This product had door issues that was serviced twice. Now the turntable that has stopped as well as no heating.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Joyce@Cafe, Cafe_Appliances, August 19, 2022
Hello- We are so sorry to hear you've had this experience with your microwave. We can understand how upsetting this would be for you and apologize for your inconvenience. If you haven't already, please reach out to service by calling GE Consumer Service at 1-800-432-2737. We hope this is resolved for you soon. Thank you! Joyce@Cafe
Written by a customer while visiting geappliances.com
Customer Rating
3
Good microwave but multiple issues within a year
on August 30, 2022
Posted by: S_k_06
from CT
This is a good microwave but lacks quality. Older versions works very well. However the new models are having common issues with display (part of the digital display doesn't work) and frequent issues with the sensors switch that senses the front door.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Shayla@Cafe, Cafe_Appliances, September 9, 2022
Hello - We appreciate your feedback. We're glad you enjoy the appearance and features of your new microwave. However, we're sorry you've experienced issues with the display and sensors. This is certainly not what we'd expect, and we apologize for this matter.
When the actual control panel display (clock, time, etc.) is too dim (barely visible) or there are sections of the clock display that are missing, this would require service.
However, we see you've recently had a service technician come out and fix your microwave. We're glad they were of help to you!
We value your feedback and strive to provide the best quality for our consumers. We'll be sure to share your review with our product development team for any improvements. Best wishes. -Shayla@Café
When the actual control panel display (clock, time, etc.) is too dim (barely visible) or there are sections of the clock display that are missing, this would require service.
However, we see you've recently had a service technician come out and fix your microwave. We're glad they were of help to you!
We value your feedback and strive to provide the best quality for our consumers. We'll be sure to share your review with our product development team for any improvements. Best wishes. -Shayla@Café
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Quality
on October 1, 2022
Posted by: PB722
from Washington DC
The unit malfunctioned within three years. The magnetron failed in the unit. We didn’t expect this from a unit that’ll lay this price.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Matthew@GEA, GE_Appliances, October 5, 2022
Hello,
Thank you for taking the time to write this review! We’re so glad to see you’ve enjoyed the appearance and features that this unit offers; however, we understand just how frustrating this can be. At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience this issue has caused you.
Additionally, we're confident that our technician can get you taken care of; therefore, we recommend scheduling service. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and we look forward to hearing from you. If you need any additional assistance, please know that you can always reach out to us. Wishing you well – Matthew@GEA
Thank you for taking the time to write this review! We’re so glad to see you’ve enjoyed the appearance and features that this unit offers; however, we understand just how frustrating this can be. At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience this issue has caused you.
Additionally, we're confident that our technician can get you taken care of; therefore, we recommend scheduling service. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and we look forward to hearing from you. If you need any additional assistance, please know that you can always reach out to us. Wishing you well – Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad board. Short life .
on February 26, 2023
Posted by: Fung
from Ca
Never buying again. Expensive Defective board. Very disappointing.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, February 28, 2023
Hello-
We are so sorry to hear that your microwave had a defective control board. We understand the inconvenience and disappointment this causes, and we truly apologize.
Your feedback ensures that we are aware of any changes or improvements that need to be made to our parts or appliances. Thanks again for your review!
-Devin@GEA
We are so sorry to hear that your microwave had a defective control board. We understand the inconvenience and disappointment this causes, and we truly apologize.
Your feedback ensures that we are aware of any changes or improvements that need to be made to our parts or appliances. Thanks again for your review!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Well equipped, poor quality...
on March 6, 2023
Posted by: Nate026
from Largo, FL.
This is supposed to be GE's high end Cafe' line. It has broken twice in the few years that I've owned it. I had it repaired under the manufactures warranty last time. This time I believe the control board is shot. Time to move on to someone else's product.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
2
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, March 10, 2023
Hello! We appreciate you for taking the time to provide feedback. We are so sorry to hear that your Cafe microwave is experiencing issues with the control board. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Piece of Garbage
on May 23, 2023
Posted by: Unhappy User 101060
from California
Your product should be an embarrassment to your company. Within a year of our purchase many of the keypad buttons ceased to work. The display also ceased working. Currently we can only use the 30-second button to start the unit and increase cook time. No other functions on the keypad work.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sylvia@Cafe, Cafe, May 24, 2023
Hi,
As a member of our Cafe family, you deserve to have quality, dependable appliances. The experience you've described is unexpected and we're sorry you're having these troubles with your microwave oven. We'll make sure our quality team is aware of your comments, and we appreciate you taking time to share them.
Sylvia@Cafe
As a member of our Cafe family, you deserve to have quality, dependable appliances. The experience you've described is unexpected and we're sorry you're having these troubles with your microwave oven. We'll make sure our quality team is aware of your comments, and we appreciate you taking time to share them.
Sylvia@Cafe
Written by a customer while visiting geappliances.com
Customer Rating
1
It didn’t last long.
on June 22, 2023
Posted by: JJsodisappointed
I’ve only had this microwave a few years, and it already quit working.
Features
4
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Tierra@GEA, GE Appliances, June 23, 2023
Oh no...
We're so very sorry that your microwave stopped working. This is certainly not the experience we want for you and we'd like to check into this further. An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you so much for your patience. - Tierra@GEA
We're so very sorry that your microwave stopped working. This is certainly not the experience we want for you and we'd like to check into this further. An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you so much for your patience. - Tierra@GEA
Written by a customer while visiting geappliances.com