Customer reviews from geappliances.com
Caf - 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.3
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
59
4 Stars
26
3 Stars
4
2 Stars
12
1 Star
43
62%of customers recommend this product.
(
80 out of
129)
Customer Reviews for Caf - 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
3
Disappointed
on May 28, 2021
Posted by: Falcon937
from Imperial, Missouri
I am disappointed in this particular GE apiance. Especially because it is a GE. We had it two years and we already started having problems. We have had cheap table top microwaves that lasted much longer without any problems. It’s frustrating because we spent 3x the cost on this one.
First, part of the digital display has gone out. Then, the turntable continuously runs when not in use. It even has shut down on us. It also gets so much condensation even with a few minutes of use. Sadly, we never use the convection oven feature, so that was certainly a waist of money for that feature.
First, part of the digital display has gone out. Then, the turntable continuously runs when not in use. It even has shut down on us. It also gets so much condensation even with a few minutes of use. Sadly, we never use the convection oven feature, so that was certainly a waist of money for that feature.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances , June 3, 2021
Hi, We're so sorry to hear about the difficulties that you've experienced with your microwave and know this must be frustrating. We'd like to get some additional information and we'll be reaching out to you via email. Thank you so much for your feedback. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn't Heat
on June 8, 2021
Posted by: YoureNotAcceptingMyNickNa
from Austin, TX
Isn't this supposed to be GE's high-end brand?
We've had this microwave for less than 2 years and today the plate decided it would spin only when the door was open but not when it was closed-meaning it stopped heating food. I guess we'll see how much it's going to cost us to fix it.
No, I would not recommend this to a friend.
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, June 9, 2021
Hi there,
Thanks for your review. We're sorry to hear about your microwave running with the door open. We can understand how this would be frustrating. Know that one of our agents will be reaching out over email to investigate further.
All the best,
Michael@GEA
Thanks for your review. We're sorry to hear about your microwave running with the door open. We can understand how this would be frustrating. Know that one of our agents will be reaching out over email to investigate further.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
stopped working after 2 years
on August 28, 2021
Posted by: ajay2020
from sarasota fl
GE needs to have better warranty.No way to fix that.powers up but does not heat anything.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, August 30, 2021
Hello, thank you for your review. We are sincerely sorry that your microwave has stopped heating properly. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope this helps! -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Longevity
on August 29, 2021
Posted by: Cckirk
from Houston, Texas
I am so disappointed in this product. It is less than 2-1/2 years old and the control panel is going out. The timer and start/pause buttons no longer work. When one purchases the top of the line we expect the product to last. We also purchased the refrigerator and range from the Cafe line. I am hoping the microwave performance is not indicative of what we can expect from the rest of the line.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Chris@GEA, GE_Appliances, August 30, 2021
Hello, thank you for your review. We are sincerely sorry that your microwave's control panel is not operating properly so soon into its lifespan. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope this helps! -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Didn't last long for the price.
on September 16, 2021
Posted by: MattieD
from Joliet, IL
Bought an entire GE kitchen set including this microwave oven in November 2017. The keypad partially stopped working a few weeks ago. It no longer heats up and the tray stopped spinning. Two many things wrong with it to even consider fixing it since it will now cost almost as much to fix then to buy new.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , September 17, 2021
Hello, We appreciate your business and are so sorry to hear you've had this experience with your microwave. We can understand your frustration and would like to look into this for you. Our Cafe models have a 5 year warranty on the magnetron tube. Please view page 22 in your manual for your warranty information.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40760-2.pdf
In the meantime, we will be reaching out to you via email to get some additional information. We appreciate your patience in waiting. Thank you! Joyce@GEA
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40760-2.pdf
In the meantime, we will be reaching out to you via email to get some additional information. We appreciate your patience in waiting. Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Broken already
on October 14, 2021
Posted by: joshsan2134
from Baton Rouge, LA
Our microwave isn't even 4 years old yet and it has broken. The microwave all of a sudden stopped heating food items. The microwave is on and all the buttons work, but it does not heat food up.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, October 15, 2021
Hi,
We're incredibly sorry to hear that your microwave is not heating and absolutely understand how frustrating that is.
If your microwave runs but is not heating, there could be one of many components that is not working properly.
Please make sure the “Timer” function was not inadvertently used.
Check to ensure the door is closed securely. Open the door and close it firmly. This confirms the engagement of the door's safety mechanisms.
For safety reasons, we offer no do-it-yourself repair advice on microwave ovens. There is an internal high voltage capacitor which can hold a high voltage charge even after the microwave has been unplugged. Also, special equipment is generally needed to make a diagnosis for the repair needed.
This Cafe model does have a 5 year warranty. You can check the warranty information on page 22 of the manual. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40760-2.pdf
Wishing you well. Mike@GEA
We're incredibly sorry to hear that your microwave is not heating and absolutely understand how frustrating that is.
If your microwave runs but is not heating, there could be one of many components that is not working properly.
Please make sure the “Timer” function was not inadvertently used.
Check to ensure the door is closed securely. Open the door and close it firmly. This confirms the engagement of the door's safety mechanisms.
For safety reasons, we offer no do-it-yourself repair advice on microwave ovens. There is an internal high voltage capacitor which can hold a high voltage charge even after the microwave has been unplugged. Also, special equipment is generally needed to make a diagnosis for the repair needed.
This Cafe model does have a 5 year warranty. You can check the warranty information on page 22 of the manual. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40760-2.pdf
Wishing you well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Rattles and Thumps
on October 24, 2021
Posted by: Bobolio277
from Portland, OR
The turntable does not really engage the driver axle, no matter how much fussing one does with it. Consequently the axle lifts the plate bumps on each cycle and it thumps back down-- three thumps per turn. Most annoying. Also, my unit is mounted in the island at knee height and that makes the control pad very hard to read. Backlighing would be an enormous help. Instead, I attach with a magnet a small LED light with a bendable neck to the stainless steel mounting plate around it.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, October 27, 2021
Hi Thanks for taking time to review your microwave! Your suggestion for improvement with the microwave design by adding backlighting is appreciated. Since we're always striving to improve our products, we'll be sure to share your thoughts with our engineering staff.
If the turntable is not rotating as it should, we encourage you to have a service technician check it. You can call GE Service at 1-800-432-2737 or schedule an appointment online at: https://www.geappliances.com/ge/service-and-support/service.htm
We apologize for any inconvenience and hope this is resolved for you soon. Wishing you well. - Sharon@GEA
If the turntable is not rotating as it should, we encourage you to have a service technician check it. You can call GE Service at 1-800-432-2737 or schedule an appointment online at: https://www.geappliances.com/ge/service-and-support/service.htm
We apologize for any inconvenience and hope this is resolved for you soon. Wishing you well. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible appliance.
on January 18, 2022
Posted by: Reformed_Beaver
Have had repaired several times in TWO YEARS before it finally bit the dust.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, January 21, 2022
Hello - Thanks for sharing your experience. We're very sorry that your microwave only lasted two years and had multiple repairs. We can totally understand how much of a headache this must be and we truly do apologize. Your feedback is greatly appreciated and will be taken into consideration for future improvement. Thanks again. -Mikayla@GEA
Written by a customer while visiting geappliances.com