Customer reviews from cafeappliances.com
Caf - 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.9
(203 Reviews)
Rating breakdown 203 reviews
5 Stars
100
4 Stars
51
3 Stars
16
2 Stars
8
1 Star
28
75%of customers recommend this product.
(
135 out of
181)
Customer Reviews for Caf - 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
2
Door won’t open
on April 8, 2021
Posted by: JasonN
from Arizona
Overall it seems to be a good enough microwave. I love the convection feature. Unfortunately the door release started out having trouble engaging the mechanism to open the door. Then the first time we used the convection feature it some how completely broke the door and now the door will not open unless we pry it open with a tool , something I’m no willing to do. So 2 weeks after getting the microwave it is now unusable and we have a 2 week wait before someone will come out to look at it. You’d think a higher end microwave would last longer and have better costumer service.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, April 12, 2021
Hello- Thank you for taking the time to share you review. This is a beautiful microwave and we are glad you are loving the convection feature. However, we are very sorry to hear you are having this issue with your new microwave door. We can understand how frustrating this would be for you and your family. We appreciate your feedback and will share this with our engineering and design teams. Please let us know how the service call goes. Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Complicated
on April 25, 2021
Posted by: Penninsula
This microwave was included in our new home purchase. The microwave itself is fine but I simply cannot understand why a microwave would be combined with a convection oven. I would much rather have a microwave combined with radiant heat, to provide convenience, speed, and browning.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, May 4, 2021
Hello there, we appreciate the honest feedback. We're glad your microwave is working well and want you to know we'll be sure to take your comments into consideration. You make a great addition to our Cafe Appliances family and we're wishing you the best!
Guy@Cafe
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features an
on April 27, 2021
Posted by: Jrowe922
from Delray Beach Florida
I love the white matte white and brushed bronze. It blends in with my cabinets.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Not worth the money
on May 22, 2021
Posted by: KimberA81
from Polk City,IA
I bought this when I build my house 2 years ago. Didn’t even get 2 years of use and it stopped working. I had to complain about the quality of their products to get GE to cover the service call because apparently they only cover their products for a year then basically you’re on your own. Service guy came out and had to order a major component which I’m guessing GE isn’t going to cover. Did I mention they had to replace my GE Cafe Refrigerator within the first year cause it broke. I can’t even express how disappointed I am in the quality and company itself
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Eliza@Café , GE Appliances, May 25, 2021
Hi there, thank you for taking the time to share your review and experience. We truly appreciate you choosing this Café microwave as well as a refrigerator for your home and are terribly sorry to hear that you've had issues with your refrigerator in the past and now with your microwave. We understand that having to receive service repairs is frustrating and we sincerely apologize for the disappointment you have experienced. This certainly isn’t the performance that we strive for and expect for our appliances or at all the experience that we wish to provide for you.
We have looked into this for you and are glad to see that you have been working with our Consumer Relations department regarding your microwave repairs. We have also shared this review with your case manager so they are updated on the status of your situation and encourage you to continue to work with them so that they can address your concerns in the best way possible. We recognize that this is a premium appliance and it is extremely important to us for you to feel that your experience with it is a reflection of that value. Given this, we are very optimistic that your case manager will be able to offer you assurance in this situation and help resolve this for you. We sincerely hope for the opportunity to improve your experience and restore your trust in Café Appliances. All the best! -Eliza@Café
We have looked into this for you and are glad to see that you have been working with our Consumer Relations department regarding your microwave repairs. We have also shared this review with your case manager so they are updated on the status of your situation and encourage you to continue to work with them so that they can address your concerns in the best way possible. We recognize that this is a premium appliance and it is extremely important to us for you to feel that your experience with it is a reflection of that value. Given this, we are very optimistic that your case manager will be able to offer you assurance in this situation and help resolve this for you. We sincerely hope for the opportunity to improve your experience and restore your trust in Café Appliances. All the best! -Eliza@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
I like it
on May 25, 2021
Posted by: Just me again
from Los Angeles
Easy to use, versatile, works great. A bit noisy. App not that great.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Excellent Results
on May 28, 2021
Posted by: Franklyn
from St Louis
This microwave cooks veggies and defrosts food more evenly than other models. Using combination microwave/convection cooking on baked potatoes with excellent results.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
size is perfect
on June 2, 2021
Posted by: HW24
from Leesville, SC
Built new home have always had GE Profile and decided to upgrade to CAFE. Love the look.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Great features but…
on June 2, 2021
Posted by: Happy but
from Stuart Florida
I received this six weeks ago and I love the size and features but the key pad does not hold up! I have a two person household and we use it maybe two or three times a day max but already the key pad is bubbling up and peeling. That’s the only reason I’m knocking off two stars. Otherwise it would be five. Let’s see how the warranty performs…..more to come.
Response from cafeappliances.comBy John@CAFE, Cafe Appliances, June 3, 2021
Hello and thank you for giving some feedback on your microwave. While we're delighted it is working well and you're enjoying the features, it's disappointing to hear about the trouble with the control pad. We certainly hope you take advantage of the warranty by calling us at 1-800-432-2737 or scheduling service online here: https://www.cafeappliances.com/support/schedule-service
Thanks so much. - John@CAFE
Thanks so much. - John@CAFE
Written by a customer while visiting cafeappliances.com