Customer reviews from High Sierra
High Sierra - XBT TSA Laptop Backpack for 17" Laptop - Black
Average customer rating
4.3
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
125
4 Stars
13
3 Stars
8
2 Stars
14
1 Star
10
83%of customers recommend this product.
(
128 out of
154)
Customer Reviews for High Sierra - XBT TSA Laptop Backpack for 17" Laptop - Black
Posted by: Na
from Va
Verified Purchase:Yes
N/a
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Stylish
Written by a customer while visiting High Sierra
Customer Rating
2
Bad Experience
on September 27, 2016
Posted by: upset
from Chicago
Verified Purchase:No
went back to this company and style backpack because i had one for 15 years bought one had it for two weeks and side strap broke (no pressure on it at all) i use this backpack for work called the company and they are replacing it but had to go through the ringer and back and forth e-mails to get them to replace it now i have to go with out backpack for work because they made me destroy it and take pics of it 4 proof untell new one arrives
Pros: Easy To Access Items, Easy To Carry, Good Capacity, Lightweight, Stylish
Cons: Poor Quality, Tears Easily
No, I would not recommend this to a friend.
Written by a customer while visiting High Sierra
Customer Rating
5
My daughter really likes the backpack we purchased for her.
on December 28, 2016
Posted by: Callen
from Santa maria California
Verified Purchase:Yes
Great for college.
Pros: Easy To Access Items, Easy To Carry, High Quality, Stylish
I would recommend this to a friend!
Response from High SierraBy highsierrapwr, highsierrapwr, November 4, 2017
Hi Callen,
Thank you for your feedback! We are delighted to hear that this High Sierra XBT TSA Backpack meets the high standards we set for all of our products. We hope that you will consider us for any future purchases.
Thank you for your feedback! We are delighted to hear that this High Sierra XBT TSA Backpack meets the high standards we set for all of our products. We hope that you will consider us for any future purchases.
Written by a customer while visiting High Sierra
Posted by: Joe
from Mentor, oh
Verified Purchase:Yes
Great bag, great customer service
Pros: Easy To Access Items, Easy To Carry, Good Capacity, High Quality
Cons: Weak Seams
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Customer Rating
1
Horrible company, horrible backpack.
on July 27, 2016
Posted by: Pauleh
from East coast USA
I purchased this backpack to replace a 8 year old (othercompanythatismuchbetter) backpack that was starting to tear apart. I needed a high quality backpack to fit the needs of my busy life consisting of school, work, and light outdoor travel. It needed to be heavily padded to carry my expensive laptops and computer components. I thought this backpack was quite stylish and looked quite spacious and rugged. It seemed to have all the features I needed. When I got the backpack I was very excited to explore the spacious compartments, plentiful pockets and pouches. I quickly transferred all my items for school into the backpack. I was very pleased that it had a very padded compartment for my computer, but noticed the first time I set the backpack down hard, that there is a thin gap in the padding and heard my brand new $1200 laptop crash with a sickening thunk on the floor. The laptop was just thin enough for it to slip in between this gap. After the first 2 months of using the backpack, the fabric attached to the handle started to separate from the rivet. After 4 months of using the backpack lightly the front pouch almost had completely ripped off, the mesh pouches on the front and side were tattered, and the handle was falling off. I didn't even use the backpack too rough. I called and emailed customer support for a replacement. They required me to cut a hole through the backpack (presumably so I couldn't use it again), and take detailed photos of the backpack. I was then told to pick 4 backpacks from the website. WHAT KIND OF POLICY IS THAT? SORRY WE MADE AN INFERIOR PRODUCT WE MIGHT REPLACE IT? I EXPECT THAT I WILL GET THE SAME OR EQUAL PRODUCT. The arrogance. Especially since this is one of the most expensive backpacks that his company sells, I have the chance that I might get a cheaper one. That is just plain stupid, and whoever came up with that policy should be fired. The fact that I had to rip a hole through the backpack is just stupid. I should just be able to keep it the way it is, especially after what I went through with this junk. I couldn't use it again for my uses anyway, and I might have donated the backpack to someone who is less fortunate and doesn't have a backpack at all. I WILL NEVER MAKE A PURCHASE FROM THIS COMPANY AGAIN, OR ANY OF ITS SISTER COMPANIES. I WILL MAKE SURE EVERYONE I KNOW THAT THIS COMPANY IS HORRID. Please, If you are reading this, DO NOT BUY THIS BACKPACK, OR ANY OTHER PRODUCTS FROM THIS COMPANY.
Pros: Good Capacity, Stylish
Cons: Heavy To Begin With, Poor Quality, Tears Easily, Weak Seams
No, I would not recommend this to a friend.
Written by a customer while visiting High Sierra
Posted by: Traveler
from Kimbelry, Idaho
Verified Purchase:Yes
I like the bag. It would work great if it wasn't broken when I received it.
Pros: Easy To Access Items, Good Capacity, Lightweight
Cons: Bad Zippers, Weak Seams
No, I would not recommend this to a friend.
Response from High SierraBy highsierrapwr, highsierrapwr, November 4, 2017
Hi Traveler,
Thank you for your feedback. We are sorry to hear of your troubles with your product! Please contact one of our agents at 1-800-765-2247 or questions@samsonite.com with your shop.samsonite.com order number and we will be happy to arrange a replacement.
Thank you for your feedback. We are sorry to hear of your troubles with your product! Please contact one of our agents at 1-800-765-2247 or questions@samsonite.com with your shop.samsonite.com order number and we will be happy to arrange a replacement.
Written by a customer while visiting High Sierra
Posted by: Deep75
from North Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] I made a purchased for my out of country purpose. The great attraction of this purchase was its modern looks and heavy duty characteristics. I have not found anything really less considered things on this product.
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Posted by: Ron Perez
from Doral, Florida
Verified Purchase:Yes
Quality is the keyword. High Sierra is of the best quality. User of many brands but at the end, High Sierra is the one.
Pros: Easy To Access Items, Good Capacity, High Quality, Lightweight
I would recommend this to a friend!
Written by a customer while visiting High Sierra