Customer reviews from whirlpool.com
Whirlpool - 6.7 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - White
Average customer rating
4.5
(3,016 Reviews)
Rating breakdown 3,016 reviews
5 Stars
2,094
4 Stars
646
3 Stars
163
2 Stars
41
1 Star
72
92%of customers recommend this product.
(
2,428 out of
2,644)
Customer Reviews for Whirlpool - 6.7 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - White
Customer Rating
1
Faulty Stove
on October 25, 2024
Posted by: Palm Coast House
[This review was collected as part of a promotion.] First time we used the stove top, it sparked and then would not turn back on. Called Electrician, and they said it is a fault stove.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 28, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Electric Range. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Range model/serial number, and reference Case # 613711.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
What is that smell?!!
on November 21, 2024
Posted by: 0000
from Timonium, MD
[This review was collected as part of a promotion.] Pros: heats quickly, cooks food well, controls are easy to read and intuitive
Cons: oven and cook top burners emit an offensive odor which smells like a burning electric element and which requires using the exhaust fan
Cons: oven and cook top burners emit an offensive odor which smells like a burning electric element and which requires using the exhaust fan
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Its ok.
on November 23, 2024
Posted by: Mitzi
[This review was collected as part of a promotion.] I was expecting more, but its not that user friendly. The top oven is small and very picky about cooking.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 26, 2024
Hello,
Thank you for your review. We regret to hear that your Electric Range is not living up to your standards. If you have any questions or concerns with your Range please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #629276.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Electric Range is not living up to your standards. If you have any questions or concerns with your Range please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #629276.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features and options!
on November 25, 2024
Posted by: Anonymous
from Ft Myers, FL
[This review was collected as part of a promotion.] I have been using my new stove for a month and I learn something new everyday!!! The features are awesome!!! It makes cooking fun!!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Okay
on November 28, 2024
Posted by: Tonka
[This review was collected as part of a promotion.] This is fine however, it doesn’t have instructions as to how and what each button is for.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not use your friendly
on December 16, 2024
Posted by: Never again
from North Carolina
[This review was collected as part of a promotion.] We bought the whirlpool thinking that would be a better product than Samsung or Kenmore other products but we cannot find out how to use it. There’s no owners manual and you can’t find nothing online.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 18, 2024
Hello,
Thank you for your review. We regret to hear that your Electric Range is not living up to your standards. If you have any questions or concerns with your Range please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #641951.
For your convenience, we have included a link to the Quick Start Guide, and Owners Manual:
https://www.whirlpool.com/content/dam/global/documents/202307/quick-start-guide-w11430272-revB.pdf
https://www.whirlpool.com/content/dam/global/documents/202401/owner-manual-w11427490-reva.pdf
We hope this information is helpful.
Marie Q
Thank you for your review. We regret to hear that your Electric Range is not living up to your standards. If you have any questions or concerns with your Range please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #641951.
For your convenience, we have included a link to the Quick Start Guide, and Owners Manual:
https://www.whirlpool.com/content/dam/global/documents/202307/quick-start-guide-w11430272-revB.pdf
https://www.whirlpool.com/content/dam/global/documents/202401/owner-manual-w11427490-reva.pdf
We hope this information is helpful.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Probably wouldn't do it again.
on December 24, 2024
Posted by: Bonny
from Colorado
[This review was collected as part of a promotion.] We've had our Whirlpool freestanding double oven for 3 months. We got it because the previous LG double oven of 12 years was no longer holding an even temperature; baking 25 degrees below the set temperature and half the numbers on the motherboard (timer, temperature settings) no longer worked.
The appliance repairman recommended Whirlpool. Now in less than 3 monthe, the "new" oven is cooking 25 degrees lower than the set temperature. Major: The top oven (the smaller, shorter in height) one we use 80% of the time is so short the two rack setting heights offered are either too low (bottom of banana bread burns) or too high, top of raised bread burns). Minor:The timer is a little awkward to figure out (you can only put in 2 digits (minutes), then it displays 4 digits ( minutes and seconds). Once you figure it out it's not a problem. It just is not intuitive.
I definitely want a double oven and don't have space for a wall oven, but I would probably look farther and wider.
The bottom oven has a convection cooking feature I don't know how to use. No instruction book came with the oven. (One reason the timer was awkward to figure out).
The ability to access the warranty company online and schedule an appointment was easy. They have ordered a part and scheduled to install it next week, about 2 wks from my initial contact. Not bad for the last 2 wks of December.
The appliance repairman recommended Whirlpool. Now in less than 3 monthe, the "new" oven is cooking 25 degrees lower than the set temperature. Major: The top oven (the smaller, shorter in height) one we use 80% of the time is so short the two rack setting heights offered are either too low (bottom of banana bread burns) or too high, top of raised bread burns). Minor:The timer is a little awkward to figure out (you can only put in 2 digits (minutes), then it displays 4 digits ( minutes and seconds). Once you figure it out it's not a problem. It just is not intuitive.
I definitely want a double oven and don't have space for a wall oven, but I would probably look farther and wider.
The bottom oven has a convection cooking feature I don't know how to use. No instruction book came with the oven. (One reason the timer was awkward to figure out).
The ability to access the warranty company online and schedule an appointment was easy. They have ordered a part and scheduled to install it next week, about 2 wks from my initial contact. Not bad for the last 2 wks of December.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Cook top died after just 5 months of owning
on December 25, 2024
Posted by: Memyselfi
We bought this at the end of July 2024. Today, Christmas day, just 5 months after we bought it, while cooking Christmas dinner, the entire glass cook top stopped working. Every burner, mid cooking. We smelled a burning smell and the the burners shut off and would not go back on.
Do not buy this. It's junk. This should never happen. Certainly not after 5 months.
No, I would not recommend this to a friend.
Response from whirlpool.comBy chasttl, CA Social Care, January 21, 2025
Hello Memyselfi. Could you please email us at canadasocial@whirlpool.com with the model, serial number, and phone number? Please include Review ID # 287208710, so we can look into what happened. Thank you. - Teresa
Written by a customer while visiting whirlpool.com