Customer reviews from whirlpool.com
Whirlpool - 6.7 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - White
Average customer rating
4.5
(3,012 Reviews)
Rating breakdown 3,012 reviews
5 Stars
2,091
4 Stars
646
3 Stars
163
2 Stars
41
1 Star
71
92%of customers recommend this product.
(
2,426 out of
2,641)
Customer Reviews for Whirlpool - 6.7 Cu. Ft. Self-Cleaning Freestanding Double Oven Electric Convection Range - White
Customer Rating
3
No convection conversion. Mis-advertised.
on June 3, 2025
Posted by: Ed M
Overall, this range is a good product. However, it advertises having convection conversion. Be aware that the range in fact does not do convection conversion. After months of going back-and-forth with whirlpool telling them that the range does not have convection conversion and asking them for guidance with over 25 interactions with them they sent me the definition of convection conversion over 15 times . Never actually researching my question about whether the oven had this function. Finally, I asked them to provide me detailed instructions on how to use that function with this oven. After a couple of weeks, they finally admitted that the oven did not have convection conversion. It baffles me that months later it is still advertised on their website to have convection conversion. Just be aware that it does not.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Looks great with my other Whirlpool appliances.
on February 14, 2018
Posted by: AFP3562
from Glen Mills, PA
Gender:Female
[This review was collected as part of a promotion.] Bought about a month ago to replace my Maytag Gemini. At showroom I liked that it would match my other whirlpool appliances and that it had a 12 inch cook top feature(still trying to master the controls on varying size burners). Unfortunately I failed to notice that the toasting in top oven was not available (now I have to put toaster back on limited counter space), and that the Hot Surface light was not ON surface but on control panel. Two design features that I think would be great to consider in future design specs. Also-two ovens should have two timers-upper and lower. I guess it’s just getting used to something new- but some tweaking in functionality would have made it 5 star!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Trouble since we bought it
on August 13, 2018
Posted by: Harold Rice
from Seneca,S.C.
Gender:Male
[This review was collected as part of a promotion.] Am waiting for parts to fix this brand new stove.Repairman been here ,had to order parts for brand new stove.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Admavj, Social Care, August 15, 2018
Harold Rice:
We apologize that you are experiencing these issues with your Whirlpool® Oven and we will document your concerns in the appropriate manner. Should you have any other concerns after the technician comes to install the parts that were ordered, please do not hesitate to reach out to us.
Thank you,
Jessica
Whirlpool Social Care
We apologize that you are experiencing these issues with your Whirlpool® Oven and we will document your concerns in the appropriate manner. Should you have any other concerns after the technician comes to install the parts that were ordered, please do not hesitate to reach out to us.
Thank you,
Jessica
Whirlpool Social Care
Written by a customer while visiting whirlpool.com
Customer Rating
1
takes forever to preheat upper oven
on October 24, 2018
Posted by: unhappy in colorado
from aurora colorado
Gender:Female
takes 25-30 min. to preheat upper oven, wish I'd kept my old stove and never bought this one, oven is dirty after every use/smokes when in use horrid horrid stove and oven
No, I would not recommend this to a friend.
Response from whirlpool.comBy tuckesr, Social Care, October 25, 2018
At Whirlpool, we are constantly working to improve our appliances and our service, and it is only through feedback from customers like yourself that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. However, if you feel that the unit is not working as designed, we suggest for an accurate diagnosis and satisfactory addressing of any malfunctioning component that may be contributing to your concern that you email us directly at Whirlpool_Reviews@Whirlpool.com
Thank you for your review
Thank you for your review
Written by a customer while visiting whirlpool.com
Customer Rating
1
Smoke machine
on January 6, 2023
Posted by: Junk
from Ocala Florida
[This review was collected as part of a promotion.] Smokes bad no matter what you cook and on what setting. 2 weeks and it's shorted to ground.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 6, 2023
Thank you for sharing your insights with us, Whirlpool Customer. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you. Harmony G.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Doesn't hold up well
on January 19, 2023
Posted by: Lisa
from Michigan
[This review was collected as part of a promotion.] The cook top surface is scratching from normal use, and cleaning. Small bubbles were forming in the black coating on the cooktop surface. The top oven is small, so you can only cook a tray of cookies, or small crock dish. The bottom is normal size, but doesn't cook anymore evenly than my old stove. This stove cooks from the top, rather than from the bottom like most ovens. You have to remember to push the convection button, or it doesn't cook well at all. Not very impressed, the convenience of having two ovens is nice, but the cooktop surface is not gonna last at all! Hey should've been able to provide a better cooktop surface.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 26, 2023
Thank you for sharing your insights with us,
Lisa. It's hard for us to hear that you had a negative experience with your Range, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook http://spr.ly/64253bxcZ or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Michael D
Lisa. It's hard for us to hear that you had a negative experience with your Range, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook http://spr.ly/64253bxcZ or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
4
Somewhat disappointed however two ovens are great
on February 24, 2023
Posted by: Marcy
from Helotes
[This review was collected as part of a promotion.] I roils reluctantly recommend. Dur to clouds on cooktop and it’s only 3wks since I bought it and have been extremely careful about spilling and cooking on high temp. I’ve also used the recommended cleanser and shine product. I clouds see if the range was several yrs old but it’s brand new. Is there anything that can be done about these clouds. Is it a flaw and does it come worm with the glass. Are they removable? Other than that I love the smaller oven since we’re only two of us so I don’t need to use the larger over.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Clouds
on March 4, 2023
Posted by: George
from Helotes
[This review was collected as part of a promotion.] Most everything about my new range is great except for the clouds that appeared in the glass after a few times of using and the products recommended don’t help remove them. They seem to be between the glass
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com