Customer reviews from sentrysafe.com
SentrySafe - FIRE-SAFE 0.2 Cu. Ft. Waterproof Chest - Midnight Blue
Average customer rating
3.9
(254 Reviews)
Rating breakdown 254 reviews
5 Stars
132
4 Stars
43
3 Stars
30
2 Stars
7
1 Star
42
76%of customers recommend this product.
(
182 out of
239)
Customer Reviews for SentrySafe - FIRE-SAFE 0.2 Cu. Ft. Waterproof Chest - Midnight Blue
Posted by: WildPalms
from Orlando Flordia
Verified Purchase:Yes
Initially I thought I had damaged safe because I couldn’t get it open and the key comes inside the case. What I realized was that it has a tight seal and you need to push down on the case while pressing the white release near the handle. Once I got it open I was completely satisfied with the product. it is heavy, strong and fits the documents that I needed to secure. I recommend this product for anyone looking to keep items secure in the event of an emergency. Store those items to need to keep safe, such as passports, birth certificates, back information, and items which are irreplaceable.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
Customer Rating
1
Will not latch properly when locking
on December 15, 2020
Posted by: Crystal9916
from Clarksville, TN
I've worked with similar versions of this safe i the past so I felt comfortable with purchasing it. It has sat unused for a good period of time just due to not having anything needed stored during that time however when I finally needed to put some in it, not matter how hard my husband I both tried it would not latch properly to lock. Im extremely disappointed. Never had one be so difficult. Ultimately we gave up because it was so frustrating.
No, I would not recommend this to a friend.
Written by a customer while visiting sentrysafe.com
Customer Rating
3
Damaged safe. Lib fell off
on November 1, 2024
Posted by: H00547771
This was a good safe until the lid fell off Lid should been constructed better . Plastic mobs with white power doesn’t seem strong enough
Response from sentrysafe.comBy CS, November 4, 2024
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we will be happy to discuss some options.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: RobM
from Chicago, IL
Verified Purchase:Yes
A safe that does not lock 6 months into owning it. Makes a decent paperweight.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, December 30, 2024
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. Our safes have a 1 year warranty, would love the opportunity to make it better for you. I'm not sure of the number you dialed previously. If you could please call 1-800-828-1438 and we will be happy to discuss some options.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: Henry B
from NY
Verified Purchase:Yes
Lock stopped working after 3 uses. Would not buy again. Guareenty was honored.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, March 3, 2025
Thank you for your feedback. We are sorry for your experience with your safe. If you would like to provide more details, please call us at 1-800-828-1438
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: Sgmm
from NM
Verified Purchase:Yes
Works well to protect the contents from unauthorized access. However, it also impairs authorized access being a royal pain to open. I finally got the key to to move the lock freely; now the button is extremely difficult to operate, requiring me to forcefully hit the top near the front, while it is placed on a solid surface, to get the latch to disengage!
Response from sentrysafe.comBy CS, July 8, 2025
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we will be happy to discuss some options.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: AmyJR
Verified Purchase:Yes
Very difficult to latch when closed; seems like something doesn’t align properly to get the latch to engage so the box can be locked.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, August 4, 2025
We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we will be happy to discuss some options.
Sentry Safe Customer Service
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
Posted by: Oldschoolmom
from Washington State
Verified Purchase:Yes
I do not like this safe as it is very hard for me to open and close as I have very little hand strength to push down on the top and pull up on the latch at the same time. I only bought it as my old Sentry Safe with the lock in the handle on top would no longer turn and lock. I bought a different one initially but it was too heavy for me to lift and had no handle so I returned it and bought this smaller model. Everything I had to put in it barely fit but at least it has a handle to help me lift it. I wish I hadn't had to replace my old safe as it was perfect for my needs. Dont like the style change at all.
No, I would not recommend this to a friend.
Response from sentrysafe.comBy Noel H , Tech Support , October 1, 2019
We appreciate your feedback and apologize for your inconvenient experience with this product. We at SentrySafe strive to always produce high quality products. However, we recognize that problems may occasionally occur requiring further assistance. To further assist you, please contact our Customer Support at 1-800-828-1438. Thank you.
Written by a customer while visiting sentrysafe.com