Customer reviews from geappliances.com
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave
Average customer rating
4
(155 Reviews)
Rating breakdown 155 reviews
5 Stars
78
4 Stars
35
3 Stars
19
2 Stars
9
1 Star
14
73%of customers recommend this product.
(
108 out of
147)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave
Customer Rating
1
Kaput after 60 days
on November 21, 2017
Posted by: SadinMS
from Brandon, MS, United States
We had this unit installed just 2 months ago and it was operating just fine until it just shut down. The entire control panel is unresponsive and the unit does not function.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
2
Value
2
Response from geappliances.comBy JILLatGEA, GE_Appliances, November 22, 2017
Hello. Thank you for taking the time to write your review on your microwave. We're sorry to hear it has stopped working and would like to help. If you haven't already done so, please reset your circuit breaker in your home that provides power to your appliance. This will often reset the internal circuitry within the microwave. You may also want to try plugging another small appliance into the microwave outlet to be sure it is working well. The outlet is located in the cabinet above the microwave.
If service is needed, we recommend scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and repair your appliance. Your model comes with a full one year warranty that will cover any manufacturing issue and we will certainly be glad to take care of this for you. Calls may be set up through our following link:
http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service
Thanks, again, for your feedback.
If service is needed, we recommend scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and repair your appliance. Your model comes with a full one year warranty that will cover any manufacturing issue and we will certainly be glad to take care of this for you. Calls may be set up through our following link:
http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service
Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Don't buy
on December 19, 2017
Posted by: Unhappy New Home Owner
from Chapin, SC
This is the microwave that the builder supplied as a UpGrade to our UpGraded Kitchen. This microwave makes no sense. It takes more steps to do anything & who has a dial on their microwave. It looks old & its noisy. I can't stand it!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy TREY@GEA, Consumer Service , December 22, 2017
We are very sorry to hear your disappointment. Thank you for your feedback. Your comments are important to us. Our product design division takes these suggestions into account when planning future products. - TREY@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Works Great with features
on February 20, 2018
Posted by: Firesun07
from Dallas, GA, USA
The microwave works great and like the BT features with the stove (Chief Connect) and was limited to the type of MW due to venting options as we need a recirculating type vs vented. The only thing we are not a fan of is the dial to select a time, you cannot type in your time but have to hit cook, turn the dial to the selected time (Starts at 15sec) so no 10sec, hit the dial to set the time then hit start.. Lots of steps to do to cook.. I find myself just hitting the +30 and starting it then stopping it if I only needed a short time. Other than that everything else is good!
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Performs as expected
on April 20, 2018
Posted by: djrubenstein
from San Francisco, CA
This microwave has all the features you would expect and works very well. The fact that you have to turn the knob to set the time is a bit burdensome and I miss being able to just type in the time.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Product
on May 6, 2018
Posted by: Hawk5699
from Peoria, AZ
I bought this to replace my still working 18 year old GE microwave. I replaced it just to update the kitchen look. The dial to set the time is a great feature. The lights underneath are bright. The new microwave fit right in place. I was even able to use the mounting bracket from the old GE microwave. I just had to drill two new holes for the mounting bolts as they were in different locations.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
MY GE PROFILE MICROWAVE
on December 24, 2018
Posted by: wrinkle free1234
from Boynton Beach,FL
Heats food well, confusing till you learn how to operate this microwave, quality is mediocre, cost is high. Doing the job, liked my old one better.
I would recommend this to a friend!
Features
3
Performance
3
Quality
2
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
4
Good so far. Miss the numeric keypad!
on May 22, 2019
Posted by: gambler43
from McCall, ID
This replaced a 36" model JVM3670SF. Installation went OK; issues had nothing really to do with the unit or the filler kit for the sides. Looks good. This model is only 1000W whereas the old one was 1100W. The difference has been apparent in cook times. The old one had a numeric keypad that gave quick access to express cook times. The new one has no such keypad and requires multiple actions to enter cook times. The dial entry works, but a numeric keypad makes custom time settings easier. If I had it to do over, I'd look more carefully for one with the numeric keypad. GE does make them. Recommend with reservations.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Awful
on September 3, 2019
Posted by: BSeek
from Mass
A man designed this microwave. No woman would have designed a microwave with an uneven floor that is so hard to clean. Buttons are hard to push. Too much work for a simple 30 second warm up. Would never buy again
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
3
Value
2
Response from geappliances.comBy SHARON@GEA, GE_Appliances , September 5, 2019
Hello BSeek - Thanks for your feedback. We'd like to provide you with some helpful microwave cleaning tips:https://products.geappliances.com/appliance/gea-support-search-content?contentId=17377. We hope this helps. Thanks for choosing GE Appliances!
Written by a customer while visiting geappliances.com