Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop
Customer Rating
2
Bad knobs
on April 19, 2020
Posted by: Ebonie
Love the stove but the knobs are flimsy and broke within 4 months.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, April 23, 2020
Hello Ebonie.
Thank you for taking a moment to share this important feedback with us and apologize for the inconvenience. Our team would be interested to learn a little more about your experience and see how we can assist. To do so, we would ask that you give as call directly when you have the time.
Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Thank you for taking a moment to share this important feedback with us and apologize for the inconvenience. Our team would be interested to learn a little more about your experience and see how we can assist. To do so, we would ask that you give as call directly when you have the time.
Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Defective knobs
on May 21, 2020
Posted by: BlancaGil
All the knobs broke within 60 days..the knobs are considered cosmetic so if i want other ones i have to pay..although i can't use my brand new stove without them
Response from frigidaire.comBy Briana, Online Outreach Specialist, June 1, 2020
Hello, BlancaGil! Thank you for your review. We sincerely apologize for your experience with your cooktop. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
2 years and one of the valve already broke
on June 11, 2020
Posted by: Omar T
Got this 2 years ago. The middle burner valve is stuck midway. Had issue with it several times but now its completely stuck. Unfortunately, I did not buy extended warranty. I had frigidaires before that lasted forever. I guess they don't make them as good nowadays.
DO NOT BUY THIS PRODUCT!!
DO NOT BUY THIS PRODUCT!!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, June 18, 2020
Hi, Omar T!
Thanks for taking the time to provide your feedback. We are not pleased to hear about your issues with the cooktop. We would love to see if there are any resolution options available to resolve this matter. However, I couldn’t locate an account for you in the system based on the information provided. If you are still in need of assistance, please feel free to chat with us at frigidaire.com or call us at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Thanks for taking the time to provide your feedback. We are not pleased to hear about your issues with the cooktop. We would love to see if there are any resolution options available to resolve this matter. However, I couldn’t locate an account for you in the system based on the information provided. If you are still in need of assistance, please feel free to chat with us at frigidaire.com or call us at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
Knob a four letter word
on September 12, 2020
Posted by: Jacob2
I was upset and also comforted to see everyone has had problems with the knobs. Please stop reply "This is not a normal thing for our knobs. Our design team can certainly use your feedback to improve our part for awesome customers such as yourself." Scroll - clearly this a normal thing for your knobs
Written by a customer while visiting frigidaire.com
Customer Rating
3
Love the power of this cooktop. All is very well made except the plastic knobs.
on September 22, 2020
Posted by: Kcp24Kcp
[This review was collected as part of a promotion.] We have owned this for almost a year. Functions well, cleans up great with all stainless steel.
Just wished the control knobs were a real heavy material other than the thin plastic. First time wife placed in dishwasher for a thorough cleaning 2 of the knobs broke. Most unexpected. You replaced all 5 after we called and complained thank you very much. These will never see the high heat of dishwasher
Just wished the control knobs were a real heavy material other than the thin plastic. First time wife placed in dishwasher for a thorough cleaning 2 of the knobs broke. Most unexpected. You replaced all 5 after we called and complained thank you very much. These will never see the high heat of dishwasher
Written by a customer while visiting frigidaire.com
Customer Rating
2
Everything is great, albeit Broken Knob
on October 25, 2020
Posted by: denisecv
[This review was collected as part of a promotion.] Purchased a gas stove and within weeks, a knob broke. Other than the flimsy knobs, everything else works great.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , November 9, 2020
Hey there, denisecv! Thanks for providing us with your feedback. We are delighted to hear that your range is working great for you. We are sad to learn that you are having issues with your knobs. We would be glad to see what we can do to assist. Be on the lookout for an email from us! ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
2
Good Product but the knob keep breaking.
on October 28, 2020
Posted by: Anonymous
In general I really like the cooking top, is a good product and works super great. The only thing I do not like is the knob, their break and burn super fast. Is only been like a year that I bought it and this is the 2nd time I changed all of them. Very disappointed on this, because is a great product and brand.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, November 9, 2020
Hello, RosaTorralba!
Thank you for your feedback. It's great to hear that the cooktop is working well, except for the issues with the knobs breaking. Your feedback is certainly valuable to us as we ensure continuous improvement in our products. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Thank you for your feedback. It's great to hear that the cooktop is working well, except for the issues with the knobs breaking. Your feedback is certainly valuable to us as we ensure continuous improvement in our products. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Gas cooktop
on November 19, 2020
Posted by: larrysbq
[This review was collected as part of a promotion.] Looks and works great! Great product! Installation was easy.
Written by a customer while visiting frigidaire.com