Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop - Black
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop - Black
Customer Rating
1
Cheap!
on October 18, 2021
Posted by: SaraiD
[This review was collected as part of a promotion.] All knobs broke within months of using. Constantly have a gas smell even though the stove is turned off.
Response from frigidaire.comBy Briana, Online Outreach Specialist, October 19, 2021
Hello, Sdieterich11! Thank you for your review. We are sorry to hear that you have not had the best experience with your range. We would like to see how we can turn things around for you. We have sent you an email for more information. We look forward to connecting with you. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knobs are terrible
on October 17, 2021
Posted by: Birdzella
I now have 2 knobs to turn my burners on. Terrible material used for knobs. Knobs should be recalled and replaced you clearing have some idea of the problem with all the other bad reviews.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, October 18, 2021
We hate to hear the knobs on your range have become damaged, and this is certainly not the experience we’d ever want you to have. We’d love to learn more about this issue and see how we can help make things right for you! So, please be on the lookout for an email from us shortly requesting a little more detail. ~ Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Clearly you know these knobs are defective
on October 16, 2021
Posted by: Barbneedsknobs
Purchased this cooktop for our new home because we loved our last one from the Pro series so much! The cooktop works fine when you can turn it on....as ALL 5 of our knobs are broken. Honestly Frigidaire you know this is a problem and we need a solution that won't break in a few months. This is a beautiful cooktop and cleans easy~ please fix your flaw.
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, October 18, 2021
Thank you for reaching out today. We are truly sorry for your recent experience with the knobs breaking on the cooktop. We certainly want to get this resolved promptly. So, we can better assist you, be on the lookout for an email from us to get more information on your range. -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
1
Replacement knobs broke again!
on October 15, 2021
Posted by: Sc Bu
Just got new knobs and the last one broke today.... They only last about 6 months to a year. Don't buy Frigidaire!
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, October 18, 2021
Hello. We are truly sorry for your recent experience with the knobs breaking on your appliance. We definitely want to get this issue resolved promptly. So, we can better assist you, please be on the lookout for an email from us on your replacement knobs. -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
1
Same knob issues
on October 13, 2021
Posted by: Rick 52nd
2 of the 5 knobs are broken. The other s are cracked so I have taped them so they will last. Disappointing these are made of plastic
Response from frigidaire.comBy Christy, Online Outreach Specialist, October 14, 2021
Hi Rick52nd. Thanks for taking the time to share your experience with us! We apologize for the inconvenience, We would love to see what options we have to resolve your concerns. Please be on the lookout for an email from us shortly. Christy
Written by a customer while visiting frigidaire.com
Customer Rating
1
Sanitized Knob Review
on October 12, 2021
Posted by: Curt A
Knob design is defective. I've had numerous costly knob replacements done now.
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, October 13, 2021
Hello, Curt. We are truly sorry for your recent experience with the knob design. We certainly want to get this resolved in a timely manner. We’ve reached out via email to gather some additional details. -Chris.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Like everyone else, the knobs are already broken…
on October 11, 2021
Posted by: KnBRichter
[This review was collected as part of a promotion.] These knobs are made to be pushed in before turning. If turned ever so slightly without pushing down (or pushing down not enough) the plastic collar cracks and breaks rendering them wobbly and eventually useless. If they haven’t updated to meta collars by now this problem will never go away. Our mother and nephew have each broken one and it’s only been 6 months.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, October 12, 2021
Oh no! This is certainly not the experience we want you to have with your cooktop knobs, KnBRichter. I’m sure that this is an issue we can help you with! Feel free to reach out to us via chat. We’d love the opportunity to review options to best resolve your concern. -Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
2
Horrible knobs
on October 9, 2021
Posted by: KatieC050813
Glad that I’m not the only one who felt the knobs were awful. Great stovetop, but horrible knobs. Three of ours broke within 4 months!
Written by a customer while visiting frigidaire.com