Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop - Black
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop - Black
Customer Rating
5
on November 26, 2021
Posted by: Tom U
[This review was collected as part of a promotion.] Great looking stovetop. Best of all it’s so easy to keep clean. Also the technician who installed it was awesome! This is the third appliance I have purchased in the last 18 months and looking to purchase more
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken knobs
on November 22, 2021
Posted by: Adcp
Don’t waste your money. The knobs on this cooktop stove top break very easy. I’m kicking myself for not doing better research. Silly me thinks I was buying Firgidaire quality. I guess that’s not the case any longer.
Response from frigidaire.comBy Christy, Online Outreach Specialist, November 24, 2021
Hello, Adcp. We are sorry to hear that you have had issues with the knobs on your cooktop. This is definitely not the first impression that we were hoping to make.
We want to apologize for your recent experience and would like to see how we can help. Please be on the lookout for an email from us. -Christy
We want to apologize for your recent experience and would like to see how we can help. Please be on the lookout for an email from us. -Christy
Written by a customer while visiting frigidaire.com
Customer Rating
2
Broken knobs
on November 21, 2021
Posted by: Sugar Hill
Cooktop is about 1 yr old and one knob has broken, others are cracked - and it’s 3 days before Thanksgiving with a houseful of guests on the way. Plastic cylinder on knobs don’t hold up to the heat. Very disappointed.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Frigidaire should replace our knobs for free!
on November 16, 2021
Posted by: Send me knew knobs
Soooo cheap and frustrating! The knobs break! Don’t waste your money on this.
Response from frigidaire.comBy Christy, Online Outreach Specialist, November 17, 2021
Hi, Send me knew knobs. We are terribly disappointed to learn of your troubling experience and apologize for the inconvenience.
We are sorry to hear that the knobs on your cooktop have broken and we can definitely understand your frustration.
We would like to see what options are available for you. Please be on the lookout for an email from our Correspondence Team.
Should you need to speak with us , you can connect with us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST). We are committed to helping you to resolve this issue. ~ Christy
We are sorry to hear that the knobs on your cooktop have broken and we can definitely understand your frustration.
We would like to see what options are available for you. Please be on the lookout for an email from our Correspondence Team.
Should you need to speak with us , you can connect with us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST). We are committed to helping you to resolve this issue. ~ Christy
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good Midline Gas Range
on November 16, 2021
Posted by: AKLok
[This review was collected as part of a promotion.] We got this as an option provided from our builder. It is a basic range. Good at resisting stains and easy cleaning. Only downside I though was the plastic knobs which break up with fair amount of usage.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs break easily
on November 14, 2021
Posted by: Budd3201
Plastic knobs that look like stainless but are plastic. The stems crack easily making them useless and replacements are impossible to find at a reasonable price.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Knobs, Knobs, Knobs
on November 11, 2021
Posted by: McK080
Like so many others, I have broken knobs. Can't believe Frigidaire doesn't have a reasonably-price set of quality replacement knobs. Very unhappy with the appliance because of the knobs.
Written by a customer while visiting frigidaire.com
Customer Rating
2
on November 7, 2021
Posted by: Jessde
The stove is really good but the knobs broke in 4 months. How am I supposed to cook and the replacements are really expensive
Written by a customer while visiting frigidaire.com