Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop
Customer Rating
1
Every Single Control Knob Broke Within A Couple Months
on March 18, 2021
Posted by: Ezradams
[This review was collected as part of a promotion.] See title, it tells the story. Otherwise, no problems
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, March 25, 2021
Hello, Ezradams!
Thank you for your review. It's unfortunate to hear that the knobs have broken on the cooktop. Your feedback is certainly valuable to us as we work to continuously improve our appliances. Should you need assistance in the future, please do not hesitate to connect with us. -Katrina
Thank you for your review. It's unfortunate to hear that the knobs have broken on the cooktop. Your feedback is certainly valuable to us as we work to continuously improve our appliances. Should you need assistance in the future, please do not hesitate to connect with us. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great stove top but knobs are horrible
on September 12, 2021
Posted by: Anonymous
[This review was collected as part of a promotion.] I purchased my stovetop in April and two of the knobs have already broken. I love the stovetop, just wish the knobs could be a better quality. Like other reviews mentioned they are expensive to replace.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knobs break easily
on November 1, 2021
Posted by: CSTX
As many others have said the stove top is great EXCEPT for the knobs. Same issues as everyone else; knobs broke too easily, replacements are outrageously overpriced only to be sold the same junk that'll break just as easily.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, November 2, 2021
Hello there CSTX! Thank you for reaching out to us. We are sorry to hear that you are experiencing this issue with the knobs, but we would like to get this resolved as quickly as possible. Please be on the lookout for an email from me. We appreciate the opportunity to make this right. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
2
on November 7, 2021
Posted by: Jessde
The stove is really good but the knobs broke in 4 months. How am I supposed to cook and the replacements are really expensive
Written by a customer while visiting frigidaire.com
Customer Rating
3
Knobs, Knobs, Knobs
on November 11, 2021
Posted by: McK080
Like so many others, I have broken knobs. Can't believe Frigidaire doesn't have a reasonably-price set of quality replacement knobs. Very unhappy with the appliance because of the knobs.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Frigidaire should replace our knobs for free!
on November 16, 2021
Posted by: Send me knew knobs
Soooo cheap and frustrating! The knobs break! Don’t waste your money on this.
Response from frigidaire.comBy Christy, Online Outreach Specialist, November 17, 2021
Hi, Send me knew knobs. We are terribly disappointed to learn of your troubling experience and apologize for the inconvenience.
We are sorry to hear that the knobs on your cooktop have broken and we can definitely understand your frustration.
We would like to see what options are available for you. Please be on the lookout for an email from our Correspondence Team.
Should you need to speak with us , you can connect with us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST). We are committed to helping you to resolve this issue. ~ Christy
We are sorry to hear that the knobs on your cooktop have broken and we can definitely understand your frustration.
We would like to see what options are available for you. Please be on the lookout for an email from our Correspondence Team.
Should you need to speak with us , you can connect with us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST). We are committed to helping you to resolve this issue. ~ Christy
Written by a customer while visiting frigidaire.com
Customer Rating
2
Broken knobs
on November 21, 2021
Posted by: Sugar Hill
Cooktop is about 1 yr old and one knob has broken, others are cracked - and it’s 3 days before Thanksgiving with a houseful of guests on the way. Plastic cylinder on knobs don’t hold up to the heat. Very disappointed.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken knobs
on November 22, 2021
Posted by: Adcp
Don’t waste your money. The knobs on this cooktop stove top break very easy. I’m kicking myself for not doing better research. Silly me thinks I was buying Firgidaire quality. I guess that’s not the case any longer.
Response from frigidaire.comBy Christy, Online Outreach Specialist, November 24, 2021
Hello, Adcp. We are sorry to hear that you have had issues with the knobs on your cooktop. This is definitely not the first impression that we were hoping to make.
We want to apologize for your recent experience and would like to see how we can help. Please be on the lookout for an email from us. -Christy
We want to apologize for your recent experience and would like to see how we can help. Please be on the lookout for an email from us. -Christy
Written by a customer while visiting frigidaire.com