Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop
Customer Rating
1
Great, until knob stuck & broke with no service
on June 27, 2020
Posted by: Shipmans
[This review was collected as part of a promotion.] I have contacted for support under warranty with no response so far
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 9, 2020
Hello, Shipmans!
We are not pleased to hear you are having issues with the cooktop. We would love to assist with resolving this matter. Be on the lookout for an email from us shortly.
Bianca
We are not pleased to hear you are having issues with the cooktop. We would love to assist with resolving this matter. Be on the lookout for an email from us shortly.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible appliance
on June 29, 2020
Posted by: Viii
[This review was collected as part of a promotion.] I have had this cook top for less than a year and the knobs are terrible.l have changed it about 5 times .never again
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 13, 2020
Hello, Viii!
Thanks for your review. We are pleased to know the cooktop is working well, except for a few concerns. We will be happy to document your feedback for our design teams, in hopes we can better serve your needs in the future! -Katrina
Thanks for your review. We are pleased to know the cooktop is working well, except for a few concerns. We will be happy to document your feedback for our design teams, in hopes we can better serve your needs in the future! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs Broke Within First Week
on July 6, 2020
Posted by: Crystalmom333
Cooks great but I have no knobs at this point because the plastic cracked off the back. :/ poorly made and hard to find replacements
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 17, 2020
Hello, Crystalmom333!
Thank you for your feedback. We are sorry to learn of the issue with the cooktop knobs. We would like to review your file to see how we may assist. An email has been sent to in regard to your concerns. We look forward to your reply! -Katrina
Thank you for your feedback. We are sorry to learn of the issue with the cooktop knobs. We would like to review your file to see how we may assist. An email has been sent to in regard to your concerns. We look forward to your reply! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs broke after 6 months
on August 13, 2020
Posted by: FLTX
Sounds like I’m preaching to the choir, but the knobs on this cooktop are made of very cheap plastic and will start cracking over time. 2 of my knobs already broke completely off and all 3 of the others have cracks (only matter of time). Unless I get these replaced by Frigidaire, my custom home company will not be purchasing any more Frigidaire.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 2, 2020
Hi, FLTX!
Thank you for your feedback. We are glad to know that the cooktop is working well, except for your concerns with the knobs. This is definitely not the norm and we would like to help. We have sent an email in regard to your concerns. We look forward to your reply! Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your feedback. We are glad to know that the cooktop is working well, except for your concerns with the knobs. This is definitely not the norm and we would like to help. We have sent an email in regard to your concerns. We look forward to your reply! Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
3
Where can I get knobs
on November 9, 2020
Posted by: Anonymous
Where can I get replacement knobs. They are so cheap and 2 have already broken.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Every single knob broke within about 2 months of installing
on December 15, 2020
Posted by: Tam1253
We have had this cook top for 2-3 MONTHS and every single knob has broken. I am looking for replacement knobs but if they are the same as these they will just break again. The knobs are made out of a plastic material.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, December 22, 2020
Hello, Tam1253!
Thank you for your photo and feedback. We're sorry to hear that you're not able to enjoy your cooktop due to the knobs breaking. We would like the opportunity to make this right. Please be on the lookout for an email from us. Remember, we're here to help! Feel free please to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Thank you for your photo and feedback. We're sorry to hear that you're not able to enjoy your cooktop due to the knobs breaking. We would like the opportunity to make this right. Please be on the lookout for an email from us. Remember, we're here to help! Feel free please to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken knobs
on January 5, 2021
Posted by: Mal hecho
[This review was collected as part of a promotion.] I bought this 3 months ago and knobs already broke. Paid a good price, I thought Frigidaire stood behind their products
Response from frigidaire.comBy Corletta , Outreach Social Specialist , January 6, 2021
Thank you for reaching out to us, Mal hecho. I’m sure that this is an issue we can help you with. When you have a moment, join us on live chat at frigidaire.com or call us at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. We'll be happy to talk with you and find you a way to get this resolved. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knobs are horrible, DO NOT BUY!
on January 9, 2021
Posted by: Steve F23
3 of my range's knobs broke off, I ordered replacements, and before they've even arrived a 4th has broken. Is this addressable? I would avoid this product!
Response from frigidaire.comBy Bianca, Online Outreach Specialist , January 14, 2021
Hello, Steve F23!
We are sorry to know you are having issues with the knobs. We would love to research resolution options we may have available to assist. For assistance, please feel free to chat with us on Frigidire.com 8:30am-8:00pm EST.
Bianca
We are sorry to know you are having issues with the knobs. We would love to research resolution options we may have available to assist. For assistance, please feel free to chat with us on Frigidire.com 8:30am-8:00pm EST.
Bianca
Written by a customer while visiting frigidaire.com