Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop
Customer Rating
2
Knobs are Incredibly Cheap
on February 27, 2022
Posted by: Kar4060
One knob broke within the first month of use and a second one broke the following month. Only a matter of time before they all break and I know the high priced replacements will also break. Probably better off replacing the cooktop with a more quality brand at this point.
Response from frigidaire.comBy Kailey, Online Outreach Specialist, February 28, 2022
Kar4060, we are sorry to learn this has been your experience with your knobs, and we would like to gather more information from you to see how we can help resolve this issue.
At your convenience, please connect with us via Live Chat or connect with us by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
We look forward to speaking with you!
Best Regards,
Kailey
At your convenience, please connect with us via Live Chat or connect with us by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
We look forward to speaking with you!
Best Regards,
Kailey
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs are trash
on February 27, 2022
Posted by: JonH14
One of the knobs brake 3 weeks into moving into our house. They're made of extremely weak, cheap plastic. So far, there's nowhere to submit a warranty claim on the website, so I guess I'll call during the week.
Response from frigidaire.comBy Briana, Online Outreach Specialist, March 1, 2022
Hello, JonH14! Thank you for sharing your concerns with us. We are sorry to hear that you have not had the best experience with your cooktop knobs. We would like to assist with your concerns. We have sent you an email offering further assistance, we look forward to connecting with you. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
3
4 out of 5 knobs broke
on March 17, 2022
Posted by: noknob
[This review was collected as part of a promotion.] Looks like we are not the only one with the knob issues. They are made of a cheap plastic. We are down to just 1 knob and it's a matter of time that we would not be able to use the gas range at all.
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , March 18, 2022
We value your feedback. While we appreciate you taking the time to share your experience, we are saddened to learn that it has been this way. Please allow us to step in and see what can be done to make things right for you. We have sent an email to collect additional details from you. We look forward to supporting you through this matter. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs are the disappointment
on March 19, 2022
Posted by: madkbj
[This review was collected as part of a promotion.] I would easily rate higher if it wasn’t for the issue with the knobs. Ideally, they shouldn’t fail prematurely. It seems that it is a known issue. I went place a order for 5 replacements until I found the cost of each. That cost disappointed me more than the early failure. You would think there would be a replacement program in place or more reasonable price for replacement.
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , March 21, 2022
Thank you for reviewing your cooktop, madkbj. It is disheartening to hear you are having issues with the knobs of your cooktop. We acknowledge your frustrations and would like to see if we can offer you any assistance to you. Please be on the lookout for an email from us. We hope to continue the conversation soon. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
5
on March 22, 2022
Posted by: Kkz1
[This review was collected as part of a promotion.] I love it !!! It’s pretty, the grates are heavy and durable..
Written by a customer while visiting frigidaire.com
Customer Rating
4
Made the right choice
on April 3, 2022
Posted by: Osageman1
Replaced a 20 yo Frigidaire gas cooktop with this model....wow! The increase in cooking power is unbelievable. We are on propane so used the conversion kit & it is important to adjust the low settings per the instructions. I would have given 5 stars if not for difficulty with the mounting clamps. Installed in granite and had to bend them slightly to get them in the slots but got them to work.
Written by a customer while visiting frigidaire.com