Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop
Customer Rating
4
Great so far
on October 24, 2020
Posted by: Djpink
[This review was collected as part of a promotion.] I bought my gas stove a month ago. It was all good so far. But 2 weeks before one of the gas knob broke and I was so disappointed I contacted customer support and they send me not just one but all 5 gas knobs. I was happy with the customer service. Hope the knobs don't break again.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Gas cook top 36"
on November 17, 2020
Posted by: Bob1s
[This review was collected as part of a promotion.] We are very excited about our purchase! Will recommend to others,
Written by a customer while visiting frigidaire.com
Customer Rating
5
answer to all our cooking issues
on January 15, 2021
Posted by: gpop 46
[This review was collected as part of a promotion.] installation was very easy., with very clear instructions. The cooking surface allows for multiple pans to be used simultaneously, and with the large cast iron grills, pans can be moved without worry of spilling. the various burners are a real convenience.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Elegant design, ease of use and cleaning
on January 17, 2021
Posted by: PBangs
[This review was collected as part of a promotion.] Everything nice but knobs are very fragile. Grate is a bit high from flame. Wish we could get one with less height.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Solid product with great design
on January 21, 2021
Posted by: John Sam
[This review was collected as part of a promotion.] We are enjoying this product, especially the unique design. Designed in such a way that enough space between the burners.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor Quality
on October 27, 2021
Posted by: WoodsT
I am highly disappointed at how poorly the knobs are. They broke in 3 months. All 4 of them. It's sad that company is aware of how poorly they are made, but so expensive to replace.
Response from frigidaire.comBy Online Outreach Specialist, October 29, 2021
Oh goodness, WoodsT! We're sorry to hear that you had to go through this with all the knobs breaking on your cooktop.
We'd love to review and see if there's something we can do to make this right. Check your email for communication from us to discuss further! ~Courtney
We'd love to review and see if there's something we can do to make this right. Check your email for communication from us to discuss further! ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knobs broken after first use
on October 28, 2021
Posted by: Dina2021
I am trying to find replacement knobs because the stems broke almost immediately after using. We just got this appliance. Why are the knobs and stems plastic plastic? After reading these reviews, I guess this is a common problem. I don’t want to have to replace these over and over again. Is there a better knob out there that won’t break?
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, October 29, 2021
Hi Dina.
We never like to see our family unhappy with their appliance. We would love the chance to make this right. Please check your email for further assistance with your knob. Should you like to speak with us directly, feel free to chat with us here Mon-Fri, 8:30 am-8 pm EST.
-R'Shaye
We never like to see our family unhappy with their appliance. We would love the chance to make this right. Please check your email for further assistance with your knob. Should you like to speak with us directly, feel free to chat with us here Mon-Fri, 8:30 am-8 pm EST.
-R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
KNOB ISSUE
on October 31, 2021
Posted by: PLEASE ASSIST
Love the gas range but these knobs are pretty ridiculous. Once on broke, I inspected it to find there are plastic! Please assist!!!
Response from frigidaire.comBy Katrina, Online Outreach Specialist, November 1, 2021
Hi, Valued Consumer!
Thank you for reaching out to us. It's unfortunate to hear of the issues with the knobs breaking and we would like to assist. At your earliest convenience, please feel free to chat with us on Frigidaire.com, Mon-Fri, 8:30 am- 8:00 pm EST. -Katrina
Thank you for reaching out to us. It's unfortunate to hear of the issues with the knobs breaking and we would like to assist. At your earliest convenience, please feel free to chat with us on Frigidaire.com, Mon-Fri, 8:30 am- 8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com