Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop - Black
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop - Black
Customer Rating
1
Nice cooktop terrible knobs
on February 27, 2022
Posted by: Jimismad
This cooktop looks beautiful in the new kitchen but of the 5 knobs 4 are broken already. I cannot believe this company charges so much for a cooktop and uses cheap plastic for its knobs. And the replacement knobs are ridiculous in price. Really hard to recommend such a product. If this were on a children’s toy there would be a massive recall and product replacement. I had to grab a pair of needle nose pliers to turn off the burners because the knobs simply wouldn’t work and I didn’t want to risk breaking the last knob.
Response from frigidaire.comBy Kailey, Online Outreach Specialist, February 28, 2022
Jimismad, We’re sorry to hear that this has been your experience with the knobs on this cooktop, and we would like to gather more information from you to see how we can help.
At your convenience, please connect with us via Live Chat or connect with us by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be more than happy to assist you further.
We look forward to speaking with you!
Thanks,
Kailey
At your convenience, please connect with us via Live Chat or connect with us by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be more than happy to assist you further.
We look forward to speaking with you!
Thanks,
Kailey
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cooktop is highly recommend
on February 26, 2022
Posted by: Petie 1964
[This review was collected as part of a promotion.] Gas top is a great piece to our open kitchen. We purchased the mats for the burners to make cleaning easier and has helped a lot. This came as part of the new home package so assumed it would be the lower end but this cooktop is well made and highly recommended.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Looks Nice, but piece of crap
on February 24, 2022
Posted by: Joe Vincent
[This review was collected as part of a promotion.] Pass on this one. Easy to clean, but like everyone else says the knobs are made of crap plastic and you break them constantly. Eventually you will spend more on knob replacements than the actual unit. I have one left that isn't broken, and it is a fun little game to move it around to turn on/up/down/off when I need to cook.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, February 25, 2022
Hello, Joe. We understand you’ve had trouble with the knobs on your cooktop, and we’re truly sorry for any frustration you’ve experience in this situation. We’d like the chance to help with this, so please be on the lookout for an email from us shortly. ~ Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good heat distribution and easy to clean - cheap knobs
on February 23, 2022
Posted by: nrc2966
[This review was collected as part of a promotion.] We purchased two of these stovetops for our new kitchen, and have been overall satisfied. However, as expressed by other reviewers, the knobs on this model are extremely cheaply made and most broke within the first month or two. We are currently down to four knobs between the two stovetops, and wish they were made with higher quality, or could more easily be replaced
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not a good product
on February 20, 2022
Posted by: fredrabi
We bought this cooker 2 years ago and right from the beginning after it was installed by the dealer installer the product had the middle burner problem, we have contacted the dealer and never received a response. Soon after we had broken nubs and cost us a lot to replace them. Looks like a cheap product.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, February 21, 2022
Hello,
We're sorry to learn of your experience with your cooktop. We would love to speak with you further to see how we can best assist you and your family. Please be on the lookout for an email so we can further communicate to address your concerns. -R'Shaye
We're sorry to learn of your experience with your cooktop. We would love to speak with you further to see how we can best assist you and your family. Please be on the lookout for an email so we can further communicate to address your concerns. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible Knobs, impossible to use
on February 16, 2022
Posted by: jj2022
[This review was collected as part of a promotion.] The knobs are so low quality and have broken. The main burner won't even turn anymore and is stuck in an ON position and we are unable to use the stovetop any longer. I am so disappointed with Frigidaire and hope they will replace this unit for us.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , February 17, 2022
JJ2022, we apologize that you have experienced any issues with your cooktop and thank you for bringing it to our attention.
Please know that we aim to manufacture quality products, and your experience does not go unnoticed.
So that we can properly assist you with your concerns and get a little more information, please connect with us via Live Chat on www.frigidaire.com or by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to help.
Best Regards,
Ciara
Please know that we aim to manufacture quality products, and your experience does not go unnoticed.
So that we can properly assist you with your concerns and get a little more information, please connect with us via Live Chat on www.frigidaire.com or by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to help.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
on February 13, 2022
Posted by: DN47
Like many other reviewers, we have had a very poor experience with the dials on the range. They are extremely low quality and break easily. Frigidaire sent us a full set of replacement dials after the first set all broke, but the new set also broke after about a year of use. We are new homeowners, and this experience has left us disappointed with Frigidaire and unlikely ever to purchase another Frigidaire product.
Response from frigidaire.comBy Briana , Online Outreach Specialist , February 15, 2022
Hello, DN47! Thanks for sharing your concerns with us. We are sorry to hear that this has been your experience. Allow us to see how we can turn things around for you. We have sent you an email to gather additional details. We look forward to hearing from you. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad Experience
on February 6, 2022
Posted by: A Hurtado
[This review was collected as part of a promotion.] About 1 month after I got my 36” Gas CookTop 2 Nubs broke so had to order new, bad quality material. Then right after manufacturers Guaranty expired to be able to return the unit, one control burner got stuck, can’t open. I’m using only 5 burners.
Response from frigidaire.comBy Briana, Online Outreach Specialist, February 9, 2022
Hello, A Hurtado! Thank you for sharing your experience with us. We are sorry to hear that it has not been the best. We would like to see how we can turn things around for you. We have sent you an email for further assistance. We look forward to connecting with you. ~Briana
Written by a customer while visiting frigidaire.com