Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop
Customer Rating
1
Knobs made very cheaply and they won't replace it
on June 10, 2020
Posted by: Vmartine41
[This review was collected as part of a promotion.] Frigidaire should be ashamed of themselves selling this stove. Three knobs broke within a week of using the stove. The stove itself looks great and works great when the knobs worked. I would not only not buy this stove but I now do not trust Figidaire as a brand.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, June 18, 2020
Hello, Vmartine41!
We are not pleased to learn about your issues with the cooktop. We would love to make sure this matter is resolved. Be on the lookout for an email from us shortly. If you need immediate assistance, please feel free to chat with us at frigidaire.com or contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST
-Bianca
We are not pleased to learn about your issues with the cooktop. We would love to make sure this matter is resolved. Be on the lookout for an email from us shortly. If you need immediate assistance, please feel free to chat with us at frigidaire.com or contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Nice cooktop...but...
on July 28, 2020
Posted by: CharlesSch
[This review was collected as part of a promotion.] We’ve had the stove cooktop for around 10 months now. Since then we’ve had two of the five knobs break. The cheap plastic extruded shaft cracks from heat stress (?) , these shouldn’t be plastic!! I’ve tried to glue the cracked knob shaft back together with minimal success. Looking but new knobs and I find the cost is crazy high for a single replacement. Don’t buy this stove top if you want these issues. It’s really unfortunate that such a small yet critical piece of this system is so problematic.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 14, 2020
Hello, CharlesSch!
Thank you for your review. We are glad to know that the cooktop is working well, except for your concerns with the knob. This is definitely not the norm, and we would like to see how we may assist. We have sent you an email in regard to your concerns. We look forward to your reply! If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thank you for your review. We are glad to know that the cooktop is working well, except for your concerns with the knob. This is definitely not the norm, and we would like to see how we may assist. We have sent you an email in regard to your concerns. We look forward to your reply! If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
knobs all broke in 3 months
on August 11, 2020
Posted by: Lea Ann
This cooktop came with the new house. First, there is only 1 big burner but the real problem are the knobs. They were all made of cheap plastic. The first one broke after a month and have lost one per month. My husband glued it but the plastic was so weak, it failed outside the glued area. Tried to order replacement parts but have been backordered for a month.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 29, 2020
Hello, Lea Ann!
Thank you for reaching out to us. We are glad to know that the cooktop is working well, except for your concerns with the knob. We will be happy to assist with getting the replacement knob as quickly as possible. We have sent you an email in regard to your concerns. If you need further assistance, join us in a live chat on Frigidaire.com or call us at 800-374-4432 Monday-Friday, 8:30am-8:00pm EST. -Katrina
Thank you for reaching out to us. We are glad to know that the cooktop is working well, except for your concerns with the knob. We will be happy to assist with getting the replacement knob as quickly as possible. We have sent you an email in regard to your concerns. If you need further assistance, join us in a live chat on Frigidaire.com or call us at 800-374-4432 Monday-Friday, 8:30am-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
Love the Stove, knobs are terrible, and crack
on August 29, 2020
Posted by: jhumphrie
[This review was collected as part of a promotion.] Cannot use any of the knobs. the plastic cracks and breaks, and the stove is not even 1.5 years old, but just out of warranty unfortunately. 4 of 5 are broken. I consider myself an occasional cook, maybe once or twice a week, so it is definitely not wear and tear.
Response from frigidaire.comBy Corletta, Outreach Social Specialist, October 5, 2020
Hi jhumphrie,
Thank you for your feedback! I can certainly understand your frustration. We always aim to deliver a great experience and we are gutted when we miss the mark! At your convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. ~Corletta
Thank you for your feedback! I can certainly understand your frustration. We always aim to deliver a great experience and we are gutted when we miss the mark! At your convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Needs quality control
on September 28, 2020
Posted by: Donh46
The plastic inner shaft on 4 of the 5 knobs broke within 9 months of purchase and the knobs no longer turn the controls.
This kind of failure on simple knobs should have been caught by quality control decades ago.
No satisfaction in warranty coverage either.
This kind of failure on simple knobs should have been caught by quality control decades ago.
No satisfaction in warranty coverage either.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 20, 2020
Hello, Donh46!
Thank you for reaching out to us. We are sorry to hear of the knobs breaking. We would like the opportunity to make this right. Please be on the lookout for an email from us. We look forward to your reply! -Katrina
Thank you for reaching out to us. We are sorry to hear of the knobs breaking. We would like the opportunity to make this right. Please be on the lookout for an email from us. We look forward to your reply! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
I did it again!
on November 21, 2020
Posted by: 1joeking1
Purchased cooktop about two and a half months ago. was happy with product until the control knobs began breaking off or would not turn the shaft on the valve. I believe that heat from the burners is transferring to the control section of the cooktop causing the knobs to heat up and become brittle and eventually fail. other than that, it's fine. but nevertheless a significant flaw.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs keep breaking off
on December 2, 2020
Posted by: Senia
[This review was collected as part of a promotion.] We haven't had this cooktop for a year now and basically all the knobs slowly broke off. The Knob material is not metal and definitely not sturdy that they break off from the stem. The look of the Cooktop is nice for sure but I was disappointed on the quality of the knobs. When I tried to sign up for the warranty, i was told the knobs were not included and covered. zz
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, December 17, 2020
Hello, Senia!
Thank you for providing your feedback. It's great to hear that the cooktop is working well, except for the knobs breaking off. We see that you've been in contact with us and customer service has assisted with replacing the knobs. Should you need additional assistance, we're here to help. Please feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for providing your feedback. It's great to hear that the cooktop is working well, except for the knobs breaking off. We see that you've been in contact with us and customer service has assisted with replacing the knobs. Should you need additional assistance, we're here to help. Please feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Nice look AWFUL and CHEAP KNOBS
on February 7, 2021
Posted by: FiggyMom
I bought this cooktop in July of 2019. All knobs were broken in less than one year. In my entire life I have NEVER had to replace any knobs on any appliance. Doesn't make sense for the knobs to be made out of cheap plastic.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, February 15, 2021
Hello FiggyMom! We are not happy to learn of your experience with the refrigerator. However, we appreciate you giving your honest opinion. Your comments are vital to us in improving future appliances. Please be on the lookout for an email from us. We appreciate the opportunity to make this right. -Kiara
Written by a customer while visiting frigidaire.com