Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop - Black
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop - Black
Customer Rating
1
2 years and one of the valve already broke
on June 11, 2020
Posted by: Omar T
Got this 2 years ago. The middle burner valve is stuck midway. Had issue with it several times but now its completely stuck. Unfortunately, I did not buy extended warranty. I had frigidaires before that lasted forever. I guess they don't make them as good nowadays.
DO NOT BUY THIS PRODUCT!!
DO NOT BUY THIS PRODUCT!!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, June 18, 2020
Hi, Omar T!
Thanks for taking the time to provide your feedback. We are not pleased to hear about your issues with the cooktop. We would love to see if there are any resolution options available to resolve this matter. However, I couldn’t locate an account for you in the system based on the information provided. If you are still in need of assistance, please feel free to chat with us at frigidaire.com or call us at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Thanks for taking the time to provide your feedback. We are not pleased to hear about your issues with the cooktop. We would love to see if there are any resolution options available to resolve this matter. However, I couldn’t locate an account for you in the system based on the information provided. If you are still in need of assistance, please feel free to chat with us at frigidaire.com or call us at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knobs made very cheaply and they won't replace it
on June 10, 2020
Posted by: Vmartine41
[This review was collected as part of a promotion.] Frigidaire should be ashamed of themselves selling this stove. Three knobs broke within a week of using the stove. The stove itself looks great and works great when the knobs worked. I would not only not buy this stove but I now do not trust Figidaire as a brand.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, June 18, 2020
Hello, Vmartine41!
We are not pleased to learn about your issues with the cooktop. We would love to make sure this matter is resolved. Be on the lookout for an email from us shortly. If you need immediate assistance, please feel free to chat with us at frigidaire.com or contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST
-Bianca
We are not pleased to learn about your issues with the cooktop. We would love to make sure this matter is resolved. Be on the lookout for an email from us shortly. If you need immediate assistance, please feel free to chat with us at frigidaire.com or contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice range
on June 10, 2020
Posted by: Jess82
[This review was collected as part of a promotion.] I like this stove top, however the knob for one of the burners broke. Looking to replace one knob.?but like the range
Written by a customer while visiting frigidaire.com
Customer Rating
5
Surprisingly Good Stove top
on June 9, 2020
Posted by: Sunny 711
[This review was collected as part of a promotion.] We've had this new stove top for about a month now and it works perfectly! It looks good, performs great and is easy to clean. Having 5 burners with one specified for simmering provides flexibility when cooking. The grates can handle any size and weight cooking pans. So far I would have to say we got great value for a moderately priced gas stove top. We are pleased with this purchase.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Buyer beware
on June 4, 2020
Posted by: Dwight C
[This review was collected as part of a promotion.] I bought this in January 2020, and the knobs have broke and one of the igniters is already out, super dissatisfied with this purchase
Response from frigidaire.comBy Online Outreach Specialist, June 11, 2020
Hello, Dwight C!
Thanks for your feedback. We are not pleased to hear you are experiencing issues with your cooktop. Please know we make every effort to manufacture quality products. I reviewed your file and see where you are being assisted with your concerns. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Thanks for your feedback. We are not pleased to hear you are experiencing issues with your cooktop. Please know we make every effort to manufacture quality products. I reviewed your file and see where you are being assisted with your concerns. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful stove!
on May 30, 2020
Posted by: Angiejb61
[This review was collected as part of a promotion.] This came with my new house and I love it. The set up of the burners is perfect!
Written by a customer while visiting frigidaire.com
Customer Rating
5
great value
on May 26, 2020
Posted by: Purchaser 1212
[This review was collected as part of a promotion.] nice finish, 5 burners is a plus, the big center burner works out nice for large pots, quick to heat up. easy install
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cooks beautifully!
on May 25, 2020
Posted by: Beth53
[This review was collected as part of a promotion.] I bought this a month ago. It cooks beautifully, has plenty of space, and is easy to clean. I couldn’t be more pleased!
Written by a customer while visiting frigidaire.com