Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop - Black
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop - Black
Customer Rating
2
Love the Stove, knobs are terrible, and crack
on August 29, 2020
Posted by: jhumphrie
[This review was collected as part of a promotion.] Cannot use any of the knobs. the plastic cracks and breaks, and the stove is not even 1.5 years old, but just out of warranty unfortunately. 4 of 5 are broken. I consider myself an occasional cook, maybe once or twice a week, so it is definitely not wear and tear.
Response from frigidaire.comBy Corletta, Outreach Social Specialist, October 5, 2020
Hi jhumphrie,
Thank you for your feedback! I can certainly understand your frustration. We always aim to deliver a great experience and we are gutted when we miss the mark! At your convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. ~Corletta
Thank you for your feedback! I can certainly understand your frustration. We always aim to deliver a great experience and we are gutted when we miss the mark! At your convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Look & Perfect Finish To Our New Kitchen
on August 18, 2020
Posted by: John3122
[This review was collected as part of a promotion.] We converted from an electric range to a gas and this gas cooktop was perfect. Beautiful cast iron cooking grates, quality materials and easy install and use. It is perfectly understated luxury.
Written by a customer while visiting frigidaire.com
Customer Rating
3
It does its job with some annoyances
on August 16, 2020
Posted by: Sankar P
[This review was collected as part of a promotion.] Bought it almost 9 months ago. Nice cooktop. We use it regularly especially with the pandemic and whole family at home.
The major gripe I have is the middle burner will not always light up automatically when the knob is turned. The spark from the automatic starter will be there and then we have to turn it off and back in multiple times or forced to use a match stick or manual lighter. Very frustrating.
One of the knob broke like 2 weeks ago, contacted the place where I bought it from and they said they have to order from manufacturer and it will be delivered in 2 weeks. Patiently waiting for the knob into the 3rd week.
Otherwise It works well .
The major gripe I have is the middle burner will not always light up automatically when the knob is turned. The spark from the automatic starter will be there and then we have to turn it off and back in multiple times or forced to use a match stick or manual lighter. Very frustrating.
One of the knob broke like 2 weeks ago, contacted the place where I bought it from and they said they have to order from manufacturer and it will be delivered in 2 weeks. Patiently waiting for the knob into the 3rd week.
Otherwise It works well .
Response from frigidaire.comBy Bianca, Online Outreach Specialist , September 4, 2020
Hello, Sankar P!
Sorry to hear about your issues with the cooktop. Since some of the burners are lighting the cooktop is getting gas. Please check to make sure the burner port or orifice isn’t clogged with food or debris and that the burner cap is seated properly. If further assistance is needed, please reach out to us via chat at Frigidaire.com or via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Sorry to hear about your issues with the cooktop. Since some of the burners are lighting the cooktop is getting gas. Please check to make sure the burner port or orifice isn’t clogged with food or debris and that the burner cap is seated properly. If further assistance is needed, please reach out to us via chat at Frigidaire.com or via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Plastic knobs
on August 15, 2020
Posted by: GMSS
All knobs are plastic and have stripped. This is so disappointing especially when you can’t turn to operate to on and off. VERY UPSET ABOUT CHEAP PARTS! It’s only 3 weeks old and I barely use it
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 2, 2020
Hello, GMSS!
Thank you for your feedback. We are glad to know that the cooktop is working well, except for your concerns with the knobs. We have reviewed and see where your concerns were resolved with replacement parts. If this doesn't resolve your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your feedback. We are glad to know that the cooktop is working well, except for your concerns with the knobs. We have reviewed and see where your concerns were resolved with replacement parts. If this doesn't resolve your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs broke after 6 months
on August 13, 2020
Posted by: FLTX
Sounds like I’m preaching to the choir, but the knobs on this cooktop are made of very cheap plastic and will start cracking over time. 2 of my knobs already broke completely off and all 3 of the others have cracks (only matter of time). Unless I get these replaced by Frigidaire, my custom home company will not be purchasing any more Frigidaire.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 2, 2020
Hi, FLTX!
Thank you for your feedback. We are glad to know that the cooktop is working well, except for your concerns with the knobs. This is definitely not the norm and we would like to help. We have sent an email in regard to your concerns. We look forward to your reply! Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your feedback. We are glad to know that the cooktop is working well, except for your concerns with the knobs. This is definitely not the norm and we would like to help. We have sent an email in regard to your concerns. We look forward to your reply! Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Product
on August 13, 2020
Posted by: PalosVerdes
[This review was collected as part of a promotion.] We purchased this product a moth ago and we are very happy with it.
Written by a customer while visiting frigidaire.com
Customer Rating
1
knobs all broke in 3 months
on August 11, 2020
Posted by: Lea Ann
This cooktop came with the new house. First, there is only 1 big burner but the real problem are the knobs. They were all made of cheap plastic. The first one broke after a month and have lost one per month. My husband glued it but the plastic was so weak, it failed outside the glued area. Tried to order replacement parts but have been backordered for a month.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 29, 2020
Hello, Lea Ann!
Thank you for reaching out to us. We are glad to know that the cooktop is working well, except for your concerns with the knob. We will be happy to assist with getting the replacement knob as quickly as possible. We have sent you an email in regard to your concerns. If you need further assistance, join us in a live chat on Frigidaire.com or call us at 800-374-4432 Monday-Friday, 8:30am-8:00pm EST. -Katrina
Thank you for reaching out to us. We are glad to know that the cooktop is working well, except for your concerns with the knob. We will be happy to assist with getting the replacement knob as quickly as possible. We have sent you an email in regard to your concerns. If you need further assistance, join us in a live chat on Frigidaire.com or call us at 800-374-4432 Monday-Friday, 8:30am-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
3
Beautiful stove but knobs broke within 3 months
on August 3, 2020
Posted by: ERico
[This review was collected as part of a promotion.] Beautiful stove. 3 knobs broke within 3 months. Looking for replacement parts
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 18, 2020
Hi, ERico!
Thank you for reaching out to us and bringing your concerns to our attention! Should you like to obtain the correct knobs for the cooktop, we will be happy to assist. At your convenience, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. -Katrina
Thank you for reaching out to us and bringing your concerns to our attention! Should you like to obtain the correct knobs for the cooktop, we will be happy to assist. At your convenience, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com