Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop
Customer Rating
4
Looks great!
on April 3, 2021
Posted by: EA7806
[This review was collected as part of a promotion.] This came in our new construction house. Looks great, love the 5 burners. The only downside is when turning them on, the ignition isn't as smooth as other burners I've had.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Love it!
on April 6, 2021
Posted by: Sus915
[This review was collected as part of a promotion.] My hubby installed it while I was out of town and I love it, although I’d like to know if there is a special cleaner that won’t scratch to clean the tough stains?
Written by a customer while visiting frigidaire.com
Customer Rating
3
Works well but cheap/ delicate knobs
on April 7, 2021
Posted by: gtibollo
[This review was collected as part of a promotion.] The cook top works great. It looks good too. However, the knobs are cheap and delicate. One broke just 16 months after it was installed. Why not charge 25 bucks more and use steel knobs?
Response from frigidaire.comBy Ashton, Online Outreach Specialist, April 17, 2021
Hi, Gtibollo!
Thank you for sharing your experience. We're glad that, other than the broken knob, you are enjoying your new range! We'd be happy to send you a new knob at no charge to replace the one that broke - check your email for a confirmation! If you have any further concerns, feel free to reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help.
Best,
Ashton
Thank you for sharing your experience. We're glad that, other than the broken knob, you are enjoying your new range! We'd be happy to send you a new knob at no charge to replace the one that broke - check your email for a confirmation! If you have any further concerns, feel free to reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
4
ok
on April 11, 2021
Posted by: Anonymous
[This review was collected as part of a promotion.] The stove top works well and looks beautiful. We have had this for less then 6 months and ALL FIVE knobs broke!! Not a fan.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Beautiful Modern Range, knobs very delicate disappointing
on April 15, 2021
Posted by: jones4life
I love the way this range looks on my countertop, but the knobs are very cheap and 2 have broken within 8 months of having it. Knobs are super expensive to replace. Not sure if it is the heat that makes them weak and then they break or what, but it definitely takes away from the look of the range when one of the knobs is broken and not sitting right.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, April 26, 2021
Hello Jones4life! Thank you for sharing your experience. We understand your concerns with the knobs on your cooktop and we would love to receive more details on the issue so that we can reach a resolution. Please be on the lookout for an email from me. We appreciate the opportunity to make this right. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
BAD KNOBS
on May 29, 2021
Posted by: Muhammad Lakhani
KNOBS BREAK NEW STOVE. ......................................................
Response from frigidaire.comBy Corletta , Outreach Social Specialist, June 2, 2021
Hi Muhammad Lakhani, Thank you for sharing your recent experience with your cooktop knobs. We’d love to learn more and see how best to resolve your concerns. Let’s keep the conversation going, please don’t hesitate to chat with us here, or call us at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. We’re ready to listen and help! ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Sanitized Knob Review
on October 12, 2021
Posted by: Curt A
Knob design is defective. I've had numerous costly knob replacements done now.
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, October 13, 2021
Hello, Curt. We are truly sorry for your recent experience with the knob design. We certainly want to get this resolved in a timely manner. We’ve reached out via email to gather some additional details. -Chris.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cheap!
on October 18, 2021
Posted by: SaraiD
[This review was collected as part of a promotion.] All knobs broke within months of using. Constantly have a gas smell even though the stove is turned off.
Response from frigidaire.comBy Briana, Online Outreach Specialist, October 19, 2021
Hello, Sdieterich11! Thank you for your review. We are sorry to hear that you have not had the best experience with your range. We would like to see how we can turn things around for you. We have sent you an email for more information. We look forward to connecting with you. ~Briana
Written by a customer while visiting frigidaire.com