Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop
Customer Rating
1
Great stove, TERRIBLE KNOBS!
on April 2, 2022
Posted by: RegKut11
Love the stove top but two knobs have already broken. Not sure how this passed quality control but shame on Frigidaire for putting such cheap material on a “high end” appliance!
Response from frigidaire.comBy Kiara, Online Outreach Specialist, April 4, 2022
Hello RegKut11! Thank you for sharing your feedback. We regret to hear that you are experiencing this issue with your knobs early on. Please know we are here to help and appreciate the opportunity to rebuild your confidence. Be on the lookout for an email from us with more information. -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs keep breaking!
on April 12, 2022
Posted by: Your Friend David
Even gentle use is too much for these knobs, apparently... In only six months we have gone through a full set of broken knobs! Like other reviewers said, the knob stems are made of flimsy plastic that break easily. Its a real bummer!
Response from frigidaire.comBy Katrina, Online Outreach Specialist, April 13, 2022
Hello, David! We're sorry to hear of the issues that you're experiencing with your cooktop knobs. This is not what we would want for you and would like to help. To assist you sooner, an email has been sent to you to discuss this further. We're looking forward to hearing from you soon! For immediate assistance, please feel free to chat with us online at Frigidaire.com or by phone at 1-800-374-4432, Mon-Fri, 8:30 am-8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knobs Suck
on July 29, 2020
Posted by: LazyDog
We have had this stovetop for 6 months and have replaced the knobs six times. We are not happy.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, August 22, 2020
Oh no! LazyDog.
We are so sorry to learn of this experience. This is not a normal thing for our knobs. Our design team can certainly use your feedback to improve our part for awesome customers such as yourself. Happy to know we were able to assist with your concerns. Should you need additional assistance, please feel free to reconnect with us. ~R'Shaye
We are so sorry to learn of this experience. This is not a normal thing for our knobs. Our design team can certainly use your feedback to improve our part for awesome customers such as yourself. Happy to know we were able to assist with your concerns. Should you need additional assistance, please feel free to reconnect with us. ~R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Plastic knobs
on August 15, 2020
Posted by: GMSS
All knobs are plastic and have stripped. This is so disappointing especially when you can’t turn to operate to on and off. VERY UPSET ABOUT CHEAP PARTS! It’s only 3 weeks old and I barely use it
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 2, 2020
Hello, GMSS!
Thank you for your feedback. We are glad to know that the cooktop is working well, except for your concerns with the knobs. We have reviewed and see where your concerns were resolved with replacement parts. If this doesn't resolve your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your feedback. We are glad to know that the cooktop is working well, except for your concerns with the knobs. We have reviewed and see where your concerns were resolved with replacement parts. If this doesn't resolve your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
ALL Knobs Have Broken in 1 year! Three Times!
on January 26, 2021
Posted by: AAAAGGGHHHH
Pretty gas range. Knobs are HORRIBLE. All the replacements have broken.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, January 29, 2021
Oh no! This is certainly not the experience we want you to have with your cooktop knobs. We’d love to learn more and see how best to resolve your concerns. When you have a chance, please join us on a live chat on Frigidaire.com or call us at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs are horrible
on January 31, 2021
Posted by: kmckenna
Knobs get got a break we replaced them once and now they’ve broke agai.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, February 8, 2021
Thank you for taking a moment to reach out to us Kmckenna. After reviewing your account, I can see that you have since been in contact with our customer service team and a resolution was provided for you. We sincerely apologize for any inconvenience this has created for you or your home.
Should you want to reconnect with us in the future, remember our Live Chat Team is also available to assist, on Frigidaire.com Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Should you want to reconnect with us in the future, remember our Live Chat Team is also available to assist, on Frigidaire.com Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Grate Cracked after First Use
on August 21, 2019
Posted by: Cracked
[This review was collected as part of a promotion.] The right side burner grate cracked after the first use. Crack was not there when first installed - it is easily seen when you pick up the grate to clean. The grate is considered an accessory so it is not covered under the warranty. . Cost for a new one is almost 1/4 of what I paid for the cooktop. How can you consider the grate an accessory - you can't use the cooktop without a grate. Guess I should have made my purchase based on what is covered in the warranty.
PS - system will not let me add a photo?
PS - system will not let me add a photo?
Response from frigidaire.comBy Briana, Online Outreach Specialist, August 27, 2019
Hello, Cracked! Thank you for your feedback! We sincerely apologize for your experience with your Frigidaire 36" Gas Cooktop. We make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for opportunities for future reference. Should you need further assistance, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Buyer beware
on June 4, 2020
Posted by: Dwight C
[This review was collected as part of a promotion.] I bought this in January 2020, and the knobs have broke and one of the igniters is already out, super dissatisfied with this purchase
Response from frigidaire.comBy Online Outreach Specialist, June 11, 2020
Hello, Dwight C!
Thanks for your feedback. We are not pleased to hear you are experiencing issues with your cooktop. Please know we make every effort to manufacture quality products. I reviewed your file and see where you are being assisted with your concerns. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Thanks for your feedback. We are not pleased to hear you are experiencing issues with your cooktop. Please know we make every effort to manufacture quality products. I reviewed your file and see where you are being assisted with your concerns. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Written by a customer while visiting frigidaire.com