Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop - Black
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop - Black
Customer Rating
2
Knobs are horrible
on January 31, 2021
Posted by: kmckenna
Knobs get got a break we replaced them once and now they’ve broke agai.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, February 8, 2021
Thank you for taking a moment to reach out to us Kmckenna. After reviewing your account, I can see that you have since been in contact with our customer service team and a resolution was provided for you. We sincerely apologize for any inconvenience this has created for you or your home.
Should you want to reconnect with us in the future, remember our Live Chat Team is also available to assist, on Frigidaire.com Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Should you want to reconnect with us in the future, remember our Live Chat Team is also available to assist, on Frigidaire.com Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect replacement cooktop for us
on January 31, 2021
Posted by: Mike_R
[This review was collected as part of a promotion.] We needed to replace our 36" gas cooktop and this one is even better than our previous. Besides being new and shiny, it's easier to clean, has better ergonomics with controls in the front and tilted, and we love the different burner sizes and powers. Most important in our decision to select this unit was the complete coverage of the grates across the top.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Easy to clean!
on January 29, 2021
Posted by: kdan1
[This review was collected as part of a promotion.] Purchased this as a part of a new construction home and it's perfect! We love how easy it is to clean and how heavy the grates are! It's beautiful and works like a dream!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Control knobs break easily
on January 26, 2021
Posted by: Chicago Guy
[This review was collected as part of a promotion.] I bought this Oct. 2020 and my first knob broke in less than two weeks. I just had another knob break today, and now looking for replacement parts. Too bad these knobs are made of plastic and not metal. Overall I do like the look of the cooktop and it's easy to keep clean, cook with but hard to use with no knobs. :(
Response from frigidaire.comBy Ciara, Online Outreach Specialist , January 29, 2021
Hi, Chicago Guy!
We apologize for any troubles you have experienced with your knobs and thank you for bringing it to our attention.
Please know we make every effort to guarantee our consumers have the most enjoyable experience with their purchase, and your feedback does not go unnoticed for continuous improvement.
So that we can gain a little more insight to assist you with your current knob concerns, please connect with us via live chat on www.frigidaire.com or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST at your convenience.
We look forward to speaking with you!
Best Regards,
Ciara
We apologize for any troubles you have experienced with your knobs and thank you for bringing it to our attention.
Please know we make every effort to guarantee our consumers have the most enjoyable experience with their purchase, and your feedback does not go unnoticed for continuous improvement.
So that we can gain a little more insight to assist you with your current knob concerns, please connect with us via live chat on www.frigidaire.com or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST at your convenience.
We look forward to speaking with you!
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
ALL Knobs Have Broken in 1 year! Three Times!
on January 26, 2021
Posted by: AAAAGGGHHHH
Pretty gas range. Knobs are HORRIBLE. All the replacements have broken.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, January 29, 2021
Oh no! This is certainly not the experience we want you to have with your cooktop knobs. We’d love to learn more and see how best to resolve your concerns. When you have a chance, please join us on a live chat on Frigidaire.com or call us at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigid awesome!
on January 22, 2021
Posted by: Kiko2121
[This review was collected as part of a promotion.] Bought our house a month ago and everything works great!! Easy to clean and so beautiful in our home
Written by a customer while visiting frigidaire.com
Customer Rating
4
Solid product with great design
on January 21, 2021
Posted by: John Sam
[This review was collected as part of a promotion.] We are enjoying this product, especially the unique design. Designed in such a way that enough space between the burners.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excitement delivered
on January 20, 2021
Posted by: Dalai
[This review was collected as part of a promotion.] Use to have commercial propane stove looking aged but was high output burners so we saw this 36 inch cooktop to rap lace it and wall nice look lil slow compared to my old stove but really happy that we took this step
Written by a customer while visiting frigidaire.com