Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop
Customer Rating
1
Horrible stove because of knobs
on February 18, 2021
Posted by: Rongo77
[This review was collected as part of a promotion.] Avoid this stove. Knobs break easily. Recieved replacements and they broke also now stove is out of warranty.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , February 26, 2021
Hi, Rongo77!
This is certainly not the experience we want you to have with your cook-top and thank you for bringing your concerns to our attention.
So that we are able to properly assist you and gain a little more insight, please connect with us via live chat by going to www.frigidaire.com or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
We look forward to speaking with you!
Kindly,
Ciara
This is certainly not the experience we want you to have with your cook-top and thank you for bringing your concerns to our attention.
So that we are able to properly assist you and gain a little more insight, please connect with us via live chat by going to www.frigidaire.com or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
We look forward to speaking with you!
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
2
I would not purchase this
on February 23, 2021
Posted by: mryl
This stovetop came with our house. After less than 6 months, one of the control knobs became stripped. I had to turn off the burner with a pliers. We ordered a replacement plus 2 spares - this is likely to happen with the other knobs. I see other reviews mention the same issue. The labels on the front panel are painted on. The appliance seems to be cheaply made.
Response from frigidaire.comBy Online Outreach Specialist, March 4, 2021
Hello, mryl! Thank you for taking the time to provide us with your valuable feedback. We strive to provide our consumers with quality products and your feedback will certainly help us to improve to meet you and other consumers’ needs. ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Great Looking Cook Top But Cheap Knobs
on April 25, 2021
Posted by: Cclout69
Bought this a year ago and two knobs have broken and another one is cracked and on its way out. So disappointed in the cheap quality of the knobs but the rest of the cooktop is great!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, April 30, 2021
Hello, Cclout69! Thanks for taking to time to share your feedback. We would love to see how we can help. Please check your email for an email from us shortly.
Bianca
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs Broke
on June 2, 2021
Posted by: PokeyandToby
[This review was collected as part of a promotion.] Having the same problem as a lot of people. Got my stove hooked up and 2 of my knobs broke.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Knobs break
on June 9, 2021
Posted by: Jocoi
[This review was collected as part of a promotion.] I've had the same experience as everyone else here. We've had it for 7 months and knobs are starting to break, not sure how to fix this problem. Any suggestions?
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs are bad
on September 21, 2021
Posted by: atlFustrated
The cooktop has been great but the knobs are absolutely terrible. My knobs broke withi. The first 6 months and I purchase new ones and those also broke in just a few months. I don’t think the investment of replacing the knobs ever six months is worth the stovetop.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cheap knobs
on September 30, 2021
Posted by: Mike82401
Same comments as many others. Knobs are cheap and I have broken 2 in 4 months. If I have to pay 40 per knob it comes close to being a decision to buy a new top from another company and avoid this problem.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , October 1, 2021
Hi, Mike82401! We are disappointed to learn you are having issues with your cooktop. We would love to see what options we have available to assist with this matter. Please be on the lookout for an email from us shortly. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Like everyone else, the knobs are already broken…
on October 11, 2021
Posted by: KnBRichter
[This review was collected as part of a promotion.] These knobs are made to be pushed in before turning. If turned ever so slightly without pushing down (or pushing down not enough) the plastic collar cracks and breaks rendering them wobbly and eventually useless. If they haven’t updated to meta collars by now this problem will never go away. Our mother and nephew have each broken one and it’s only been 6 months.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, October 12, 2021
Oh no! This is certainly not the experience we want you to have with your cooktop knobs, KnBRichter. I’m sure that this is an issue we can help you with! Feel free to reach out to us via chat. We’d love the opportunity to review options to best resolve your concern. -Corletta
Written by a customer while visiting frigidaire.com