Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop
Customer Rating
1
Cheap plastic knobs broke within 2 months
on March 27, 2021
Posted by: Frigidaire Quality Stinks
The plastic connector on the back of the knobs have all broken within less than 2 months. Cheap materials, and the replacement parts cost a fortune.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , April 6, 2021
We are sorry to hear this has been your experience with your new gas cooktop in such a short time.
Please know we make every effort to ensure our consumers have the most enjoyable experience with their purchase, and we would like to gain a little more insight to assist with your concerns. Please be on the look out for an email from us.
Best Regards,
Ciara
Please know we make every effort to ensure our consumers have the most enjoyable experience with their purchase, and we would like to gain a little more insight to assist with your concerns. Please be on the look out for an email from us.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Poor Quality Knobs
on July 23, 2021
Posted by: ksjones
[This review was collected as part of a promotion.] Every single one of my knobs over the past 6 months have broken. They are also very expensive to replace. Are the replacement knobs just as poorly made? Will this become an ongoing issue. I am down to my last, fully functioning knob and cant really afford to replace all of them at the over the top price being charged. I used to love Frigidaire even though most of my friends said stay away, I didn't listen. Now here I am. Stay clear of this cooktop.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knobs broken
on July 25, 2021
Posted by: BT Not happy
I wish i would have read the reviews about the knobs breaking and how many others have been affected by such a poor product. I have 1 knob that’s not broken and I believe it’s because I rarely use that burner. Very unhappy that this product is still available, should be recalled years ago. Like everyone else “DO NOT BUY”. A set of knobs can’t fix this problem… an annual set might not even be good
Response from frigidaire.comBy Ciara, Online Outreach Specialist , July 27, 2021
We apologize that you have experienced any issues with your knobs and thank you for bringing it to our attention. Please know that we aim to manufacture quality products, and your experience does not go unnoticed.
So that we can properly assist you with your knob concerns and get a little more information, please connect with us via live chat on www.frigidaire.com or by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to help.
Best Regards,
Ciara
So that we can properly assist you with your knob concerns and get a little more information, please connect with us via live chat on www.frigidaire.com or by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to help.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cheap, easily breakable knobs
on October 5, 2021
Posted by: bdag
The knobs are cheap and break easily. Frigidaire would not replace, and the knobs are expensive to replace via 3rd party. I do not recommend purchasing a Frigidaire product.
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , October 6, 2021
Hello, Bdag! Thank you for sharing your experience with us. We are sorry to hear that you have not had the best experience with your cooktop knobs. We have sent you an email offering you additional assistance. We are here should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knobs broke
on October 6, 2021
Posted by: Mike413
All the knobs broke within 8 months… all of them
Response from frigidaire.comBy Online Outreach Specialist, October 7, 2021
Oh my, Mike413! We're saddened to hear that all the knobs on your cooktop are broken and would like to see what we can do to help.
At your convenience, please take a moment to chat with us at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST, to discuss further. Thank you, Courtney
At your convenience, please take a moment to chat with us at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST, to discuss further. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Horrible knobs
on October 9, 2021
Posted by: KatieC050813
Glad that I’m not the only one who felt the knobs were awful. Great stovetop, but horrible knobs. Three of ours broke within 4 months!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad knobs
on June 21, 2021
Posted by: Luvecc
I bought the FFGC3626SS 36" gas stove within a few months 3 knobs broke. We need to file consumer complaints or class action law suit. Im going to talk to my nephew and his wife who are attorneys. I bet they would want to litigate against this big industry manufacturer who takes our mony for a brand new product that almost 100% of the time need replacement knobs that cost half of the orignal investment of the appliance.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, June 24, 2021
Hi, Luvecc! We can certainly understand your frustration and we would love to receive more details on the issue so that we can reach a resolution. At your convenience, join us on live chat here or call us at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. We’re ready to listen and help! ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect replacement cooktop for us
on January 31, 2021
Posted by: Mike_R
[This review was collected as part of a promotion.] We needed to replace our 36" gas cooktop and this one is even better than our previous. Besides being new and shiny, it's easier to clean, has better ergonomics with controls in the front and tilted, and we love the different burner sizes and powers. Most important in our decision to select this unit was the complete coverage of the grates across the top.
Written by a customer while visiting frigidaire.com