Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop - Black
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop - Black
Customer Rating
1
Every Single Control Knob Broke Within A Couple Months
on March 18, 2021
Posted by: Ezradams
[This review was collected as part of a promotion.] See title, it tells the story. Otherwise, no problems
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, March 25, 2021
Hello, Ezradams!
Thank you for your review. It's unfortunate to hear that the knobs have broken on the cooktop. Your feedback is certainly valuable to us as we work to continuously improve our appliances. Should you need assistance in the future, please do not hesitate to connect with us. -Katrina
Thank you for your review. It's unfortunate to hear that the knobs have broken on the cooktop. Your feedback is certainly valuable to us as we work to continuously improve our appliances. Should you need assistance in the future, please do not hesitate to connect with us. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
3
Poor quality knobs
on March 16, 2021
Posted by: Boud7
Within 2 months all knobs cracked and had to be replaced
Response from frigidaire.comBy Kiara, Online Outreach Specialist, March 22, 2021
Hello Boud7! Thank you for sharing your experience with us! Hopefully you will give us another try to get things right! I see that you reached out and we were able to work with you to resolve this situation under the warranty for your unit. If you need any further assistance, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience. Best, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not Pleased
on March 13, 2021
Posted by: Rick 64
Installed January 2021. All control knobs have cracked on stem connection to valve. Very poor quality and design. Had to adapt mounting as the hardware provided did not allow mounting over a 36” base cabinet. Stainless steel of very poor quality. Seems to scratch if you look at it. The stainless stove top is very thin and flimsy. Very pretty out of the box but.....! Recommendation to readers; Spend more to get better quality.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 18, 2021
Thank you for stopping by to share your honest review and bringing your cooktop concerns to our attention, Rick 64!
One of our most important goals is customer satisfaction, and your feedback will help with continuous improvement in the future.
We see that you were able to speak with consumer care recently and they were able to resolve your knob concerns.
Should you experience any other matters or have any questions, do not hesitate to reconnect with us by phone or via live chat on www.frigidaire.com Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
One of our most important goals is customer satisfaction, and your feedback will help with continuous improvement in the future.
We see that you were able to speak with consumer care recently and they were able to resolve your knob concerns.
Should you experience any other matters or have any questions, do not hesitate to reconnect with us by phone or via live chat on www.frigidaire.com Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
4
36" 5 burner gas cooktop
on March 11, 2021
Posted by: DODsr
[This review was collected as part of a promotion.] This Cooktop was installed into our new home and it cooks and cleans well but the knobs are very brittle. we ended up breaking all 5 of them. I've glued them multiple times but they just break again. Frigidaire is sending me replacements as I type this and once I get them I'm going to reinforce the stem with epoxy and a hose clamp on the stem. Hope to not ever break them again.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Heats up really fast!
on March 9, 2021
Posted by: Joe Gallant
[This review was collected as part of a promotion.] I installed this about six weeks ago, and have been very happy with it. The big center burner will boil a pot of water or a teapot faster than anything I've ever owned. The smaller burners on the low settings give good control for simmering as well.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible because of knobs! Don’t buy it!!
on March 1, 2021
Posted by: Shannon Higginbotham
For the price of this stovetop the knobs should not be breaking after a few months. Now have to order replacement knobs after installing it less than three months ago and literally only use it like once a week.
Response from frigidaire.comBy Online Outreach Specialist, March 2, 2021
Oh no, Shannon Higginbotham! We're sorry to hear that you're having this issue with the knobs on your range.
We'd be more than happy to review your concerns further to see what assistance might be available. Please take a moment to chat with us at Frigidaire.com or by phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST to discuss further. Kindly, Courtney
We'd be more than happy to review your concerns further to see what assistance might be available. Please take a moment to chat with us at Frigidaire.com or by phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST to discuss further. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Powerful gas flames!
on March 1, 2021
Posted by: Petey48
[This review was collected as part of a promotion.] I bought this to replace a 12 year old Frigidaire cooktop that was losing its power. What a difference to have this new product.....works great!
Written by a customer while visiting frigidaire.com
Customer Rating
2
I would not purchase this
on February 23, 2021
Posted by: mryl
This stovetop came with our house. After less than 6 months, one of the control knobs became stripped. I had to turn off the burner with a pliers. We ordered a replacement plus 2 spares - this is likely to happen with the other knobs. I see other reviews mention the same issue. The labels on the front panel are painted on. The appliance seems to be cheaply made.
Response from frigidaire.comBy Online Outreach Specialist, March 4, 2021
Hello, mryl! Thank you for taking the time to provide us with your valuable feedback. We strive to provide our consumers with quality products and your feedback will certainly help us to improve to meet you and other consumers’ needs. ~Courtney
Written by a customer while visiting frigidaire.com