Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop - Black
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop - Black
Customer Rating
4
Looks great!
on April 3, 2021
Posted by: EA7806
[This review was collected as part of a promotion.] This came in our new construction house. Looks great, love the 5 burners. The only downside is when turning them on, the ignition isn't as smooth as other burners I've had.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Features
on March 30, 2021
Posted by: Mgmquiroz
[This review was collected as part of a promotion.] I bought this two months ago and I am so pleased with the appliance.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cheap plastic knobs broke within 2 months
on March 27, 2021
Posted by: Frigidaire Quality Stinks
The plastic connector on the back of the knobs have all broken within less than 2 months. Cheap materials, and the replacement parts cost a fortune.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , April 6, 2021
We are sorry to hear this has been your experience with your new gas cooktop in such a short time.
Please know we make every effort to ensure our consumers have the most enjoyable experience with their purchase, and we would like to gain a little more insight to assist with your concerns. Please be on the look out for an email from us.
Best Regards,
Ciara
Please know we make every effort to ensure our consumers have the most enjoyable experience with their purchase, and we would like to gain a little more insight to assist with your concerns. Please be on the look out for an email from us.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love this stovetop!
on March 25, 2021
Posted by: Anonymous
[This review was collected as part of a promotion.] Best feature so far is of course the BTU of the burners, boiling water for pasta in less than 10 minutes. Outstanding. My favorite piece though has to be the knobs, beautiful and very functional. They control the gas output very well. I wish I had the money to buy the higher end model but I’m very happy with this.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good starter cooktop
on March 23, 2021
Posted by: Nhank82
[This review was collected as part of a promotion.] Came with the new house I bought. Burners are easy to start and seem to be consistent. Easy to clean. I wish there was a griddle incorporated but I’m sure that is an option my builder didn’t select.
Written by a customer while visiting frigidaire.com
Customer Rating
1
ITHE WORSE STOVE TOP EVER
on March 22, 2021
Posted by: Frigidaire is garbage
If you bought this stove top it is absolute trash, never buying from from Frigidaire, they are the worse company I ever had to deal with, all their appliances belong in the trash, haven’t even had my stove a month and all the buttons fell off, honestly Frigidaire belongs in the trash, they make you jump through hoops to get to your warranty and it’s obvious why it they do this because they know there appliances suck and your gonna find yourself calling warranty so they make it impossible for you
Response from frigidaire.comBy Ashton, Online Outreach Specialist, March 31, 2021
Hello!
Thank you for reaching out with your experience; we're sorry to hear it has not been entirely positive! You mentioned buttons falling off; do you mean the knobs? We will be happy to assist you with a resolution! Please be on the lookout for an email from us!
Best,
Ashton
Thank you for reaching out with your experience; we're sorry to hear it has not been entirely positive! You mentioned buttons falling off; do you mean the knobs? We will be happy to assist you with a resolution! Please be on the lookout for an email from us!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
All knobs have broken and replacements are hard to find and expensive
on March 21, 2021
Posted by: wlaw
Similar to the above reviews. All our knobs broken within 2 months. I tried to reinforce the plastic with wire and tape, but they still cracked.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, March 29, 2021
Hello Wlaw! Thank you for your review. We are sorry to hear of the issues with the knobs on your new unit. I see that you reached out and we were able to work with you to reach a resolution. If there is any other way that we can assist you, please do not hesitate to reach out to us. Please chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Best Regards, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
4
Excellent burner heat
on March 20, 2021
Posted by: Stewl
[This review was collected as part of a promotion.] I bought this unit to replace a broken gas on glass 36" GE unit. I had to cut the granite on 3 sides to get this 36" unit in place. The grates are substantial. The burner heat is excellent.
Compared to the other features, the plastic knobs are rather cheap. I can see how they could easily break as there is a bit of heat transfer to that area of the cooktop and the diameter of the shift is smallish. I am trying to figure out how to make them more substantial to hopefully avoid breakage.
Compared to the other features, the plastic knobs are rather cheap. I can see how they could easily break as there is a bit of heat transfer to that area of the cooktop and the diameter of the shift is smallish. I am trying to figure out how to make them more substantial to hopefully avoid breakage.
Written by a customer while visiting frigidaire.com