Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop
Customer Rating
3
Defective Knobs
on May 10, 2021
Posted by: Crestview
[This review was collected as part of a promotion.] We had this cooktop installed 9 months ago and 4 knobs broken in this short period. The cooktop itself is excellent but the knobs are a manufacture defective. I can’t even find replacement knobs for this cooktop. I would not recommend buying this cooktop until the manufacture corrects this defect.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Knows breaking
on May 17, 2021
Posted by: Denise3433
[This review was collected as part of a promotion.] I bought the cook top by 1/21/2021 and the knobs to turn on the gas are breaking.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on December 22, 2021
Posted by: Bradford918
After reading about the knobs breaking I decided to try adding a piece of hose to the stem of each knob to reinforce the plastic.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Unbelievable cooktop
on November 26, 2020
Posted by: BB1951
[This review was collected as part of a promotion.] This cooktop is unbelievable and if I didn’t know better you would think it cook by it self!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible because of knobs! Don’t buy it!!
on March 1, 2021
Posted by: Shannon Higginbotham
For the price of this stovetop the knobs should not be breaking after a few months. Now have to order replacement knobs after installing it less than three months ago and literally only use it like once a week.
Response from frigidaire.comBy Online Outreach Specialist, March 2, 2021
Oh no, Shannon Higginbotham! We're sorry to hear that you're having this issue with the knobs on your range.
We'd be more than happy to review your concerns further to see what assistance might be available. Please take a moment to chat with us at Frigidaire.com or by phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST to discuss further. Kindly, Courtney
We'd be more than happy to review your concerns further to see what assistance might be available. Please take a moment to chat with us at Frigidaire.com or by phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST to discuss further. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
4
36" 5 burner gas cooktop
on March 11, 2021
Posted by: DODsr
[This review was collected as part of a promotion.] This Cooktop was installed into our new home and it cooks and cleans well but the knobs are very brittle. we ended up breaking all 5 of them. I've glued them multiple times but they just break again. Frigidaire is sending me replacements as I type this and once I get them I'm going to reinforce the stem with epoxy and a hose clamp on the stem. Hope to not ever break them again.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not Pleased
on March 13, 2021
Posted by: Rick 64
Installed January 2021. All control knobs have cracked on stem connection to valve. Very poor quality and design. Had to adapt mounting as the hardware provided did not allow mounting over a 36” base cabinet. Stainless steel of very poor quality. Seems to scratch if you look at it. The stainless stove top is very thin and flimsy. Very pretty out of the box but.....! Recommendation to readers; Spend more to get better quality.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 18, 2021
Thank you for stopping by to share your honest review and bringing your cooktop concerns to our attention, Rick 64!
One of our most important goals is customer satisfaction, and your feedback will help with continuous improvement in the future.
We see that you were able to speak with consumer care recently and they were able to resolve your knob concerns.
Should you experience any other matters or have any questions, do not hesitate to reconnect with us by phone or via live chat on www.frigidaire.com Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
One of our most important goals is customer satisfaction, and your feedback will help with continuous improvement in the future.
We see that you were able to speak with consumer care recently and they were able to resolve your knob concerns.
Should you experience any other matters or have any questions, do not hesitate to reconnect with us by phone or via live chat on www.frigidaire.com Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
ITHE WORSE STOVE TOP EVER
on March 22, 2021
Posted by: Frigidaire is garbage
If you bought this stove top it is absolute trash, never buying from from Frigidaire, they are the worse company I ever had to deal with, all their appliances belong in the trash, haven’t even had my stove a month and all the buttons fell off, honestly Frigidaire belongs in the trash, they make you jump through hoops to get to your warranty and it’s obvious why it they do this because they know there appliances suck and your gonna find yourself calling warranty so they make it impossible for you
Response from frigidaire.comBy Ashton, Online Outreach Specialist, March 31, 2021
Hello!
Thank you for reaching out with your experience; we're sorry to hear it has not been entirely positive! You mentioned buttons falling off; do you mean the knobs? We will be happy to assist you with a resolution! Please be on the lookout for an email from us!
Best,
Ashton
Thank you for reaching out with your experience; we're sorry to hear it has not been entirely positive! You mentioned buttons falling off; do you mean the knobs? We will be happy to assist you with a resolution! Please be on the lookout for an email from us!
Best,
Ashton
Written by a customer while visiting frigidaire.com