Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop - Black
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop - Black
Customer Rating
4
Replacement Grates
on April 29, 2021
Posted by: MC715
[This review was collected as part of a promotion.] Hello, while cleaning I accidentally dropped the grate and it broke in multiple pieces. Where can I buy just the grate??
Written by a customer while visiting frigidaire.com
Customer Rating
2
Great Looking Cook Top But Cheap Knobs
on April 25, 2021
Posted by: Cclout69
Bought this a year ago and two knobs have broken and another one is cracked and on its way out. So disappointed in the cheap quality of the knobs but the rest of the cooktop is great!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, April 30, 2021
Hello, Cclout69! Thanks for taking to time to share your feedback. We would love to see how we can help. Please check your email for an email from us shortly.
Bianca
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
Beautiful Modern Range, knobs very delicate disappointing
on April 15, 2021
Posted by: jones4life
I love the way this range looks on my countertop, but the knobs are very cheap and 2 have broken within 8 months of having it. Knobs are super expensive to replace. Not sure if it is the heat that makes them weak and then they break or what, but it definitely takes away from the look of the range when one of the knobs is broken and not sitting right.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, April 26, 2021
Hello Jones4life! Thank you for sharing your experience. We understand your concerns with the knobs on your cooktop and we would love to receive more details on the issue so that we can reach a resolution. Please be on the lookout for an email from me. We appreciate the opportunity to make this right. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
4
ok
on April 11, 2021
Posted by: Anonymous
[This review was collected as part of a promotion.] The stove top works well and looks beautiful. We have had this for less then 6 months and ALL FIVE knobs broke!! Not a fan.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Works well but cheap/ delicate knobs
on April 7, 2021
Posted by: gtibollo
[This review was collected as part of a promotion.] The cook top works great. It looks good too. However, the knobs are cheap and delicate. One broke just 16 months after it was installed. Why not charge 25 bucks more and use steel knobs?
Response from frigidaire.comBy Ashton, Online Outreach Specialist, April 17, 2021
Hi, Gtibollo!
Thank you for sharing your experience. We're glad that, other than the broken knob, you are enjoying your new range! We'd be happy to send you a new knob at no charge to replace the one that broke - check your email for a confirmation! If you have any further concerns, feel free to reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help.
Best,
Ashton
Thank you for sharing your experience. We're glad that, other than the broken knob, you are enjoying your new range! We'd be happy to send you a new knob at no charge to replace the one that broke - check your email for a confirmation! If you have any further concerns, feel free to reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
4
Love it!
on April 6, 2021
Posted by: Sus915
[This review was collected as part of a promotion.] My hubby installed it while I was out of town and I love it, although I’d like to know if there is a special cleaner that won’t scratch to clean the tough stains?
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice Upgrade
on April 5, 2021
Posted by: CubzFan
[This review was collected as part of a promotion.] We just installed this new cooktop and it works and looks great, so far. It is definitely an upgrade from the ancient one it replaced! Only criticism so far: The written instructions call for 1/2" hardware, but the unit requires 3/8". We had to go back to the store for different hardware. Please update the instructions.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Not bad
on April 4, 2021
Posted by: JoeA3605
[This review was collected as part of a promotion.] Purchased as part of our kitchen remodel. Used it for about a month and one of the control knobs has already quit working. Will take weeks to get part in.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, April 12, 2021
Hello, JoeA3605!
Thank you for connecting with us regarding the cooktop knob. We would be happy to assist with the replacement. At your earliest convenience, please contact us via online at Frigidaire.com or by phone at 1-800-374-4432, Monday-Friday, 8:30am-8:00pm EST. -Katrina
Thank you for connecting with us regarding the cooktop knob. We would be happy to assist with the replacement. At your earliest convenience, please contact us via online at Frigidaire.com or by phone at 1-800-374-4432, Monday-Friday, 8:30am-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com