Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop - Black
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop - Black
Customer Rating
1
Knobs are horrible
on June 24, 2021
Posted by: Deaxray
I’ve had this cooktop for about a year and all the knobs are broken. These should be more durable. I doubt I’ll buy another fridgidaire product if this is the qualifying the products they produce
Response from frigidaire.comBy Hailea, Online Outreach Specialist, June 28, 2021
Thank you for sharing your story with us, and we hate hearing the knobs on your cooktop are damaged. We certainly don’t want you experiencing any difficulties with one of our products, so we’d love the chance to help! Please be on the lookout for an email from us shortly requesting a little more insight so we can see what we can do for you. – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad knobs
on June 21, 2021
Posted by: Luvecc
I bought the FFGC3626SS 36" gas stove within a few months 3 knobs broke. We need to file consumer complaints or class action law suit. Im going to talk to my nephew and his wife who are attorneys. I bet they would want to litigate against this big industry manufacturer who takes our mony for a brand new product that almost 100% of the time need replacement knobs that cost half of the orignal investment of the appliance.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, June 24, 2021
Hi, Luvecc! We can certainly understand your frustration and we would love to receive more details on the issue so that we can reach a resolution. At your convenience, join us on live chat here or call us at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. We’re ready to listen and help! ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
3
Knobs break
on June 9, 2021
Posted by: Jocoi
[This review was collected as part of a promotion.] I've had the same experience as everyone else here. We've had it for 7 months and knobs are starting to break, not sure how to fix this problem. Any suggestions?
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs Broke
on June 2, 2021
Posted by: PokeyandToby
[This review was collected as part of a promotion.] Having the same problem as a lot of people. Got my stove hooked up and 2 of my knobs broke.
Written by a customer while visiting frigidaire.com
Customer Rating
1
BAD KNOBS
on May 29, 2021
Posted by: Muhammad Lakhani
KNOBS BREAK NEW STOVE. ......................................................
Response from frigidaire.comBy Corletta , Outreach Social Specialist, June 2, 2021
Hi Muhammad Lakhani, Thank you for sharing your recent experience with your cooktop knobs. We’d love to learn more and see how best to resolve your concerns. Let’s keep the conversation going, please don’t hesitate to chat with us here, or call us at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. We’re ready to listen and help! ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
3
Knows breaking
on May 17, 2021
Posted by: Denise3433
[This review was collected as part of a promotion.] I bought the cook top by 1/21/2021 and the knobs to turn on the gas are breaking.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Defective Knobs
on May 10, 2021
Posted by: Crestview
[This review was collected as part of a promotion.] We had this cooktop installed 9 months ago and 4 knobs broken in this short period. The cooktop itself is excellent but the knobs are a manufacture defective. I can’t even find replacement knobs for this cooktop. I would not recommend buying this cooktop until the manufacture corrects this defect.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Defective knobs
on May 9, 2021
Posted by: sungslee
Two weeks into usage, 2 of the knobs broke. Seems like it is known defect. I can't even find replacement knobs...
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, May 10, 2021
Hi,
Thank you for taking the time to share your experience with your cooktop. We apologize for your experience with the knobs breaking. We would love the opportunity to to make things better. Please check your email for further assistance. -R'Shaye
Thank you for taking the time to share your experience with your cooktop. We apologize for your experience with the knobs breaking. We would love the opportunity to to make things better. Please check your email for further assistance. -R'Shaye
Written by a customer while visiting frigidaire.com