Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop
Customer Rating
4
Nice Upgrade
on April 5, 2021
Posted by: CubzFan
[This review was collected as part of a promotion.] We just installed this new cooktop and it works and looks great, so far. It is definitely an upgrade from the ancient one it replaced! Only criticism so far: The written instructions call for 1/2" hardware, but the unit requires 3/8". We had to go back to the store for different hardware. Please update the instructions.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Knobs
on October 21, 2021
Posted by: ZVL Range
I love the stovetop range BUT the knobs are terrible. Have replaced before and now ANOTHER broken knob
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knobs broken
on December 31, 2021
Posted by: Eve09
[This review was collected as part of a promotion.] Has there been an update to the knobs? I have replaced all the knobs already and still they break so easily. I have 1 working knob. If there has been a good replacement knob that works, please let us know, because spending 48 dollars every time these knobs break is not sustainable.
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, January 4, 2022
Thank you for reaching out, Eve09! We’d like to apologize for the difficulties with your cooktop knobs. We’re eager to explore these concerns further. We will be contacting you through email to continue this conversation. -Chris.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor quality knobs
on January 23, 2022
Posted by: BetterKnob
I should have read the reviews before purchasing the cooktop, I have had 3 broken knobs in less than a year. Clearly based on the reviews, this is not a new issue and seems to be poor quality knobs used for the cooktop. I wish Frigidaire would redesign and produce better knobs and fix the issue.
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , January 24, 2022
Thank you for sharing your experience. It is disheartening to hear that you have had this issue with your cooktop's knobs. Please allow us to step in and see if there is any assistance we can offer. Be on the lookout for an email from us to continue the conversation. We look forward to your reply. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken knobs
on January 25, 2022
Posted by: KatAltice
The stove itself is great! But I have had my stove for about a year and I have 3 broken knobs and I am trying to finds replacement knobs….. they’re not cheap!!!! I should’ve read the reviews before I purchased….
Response from frigidaire.comBy Derrick , Online Outreach Specialist, January 26, 2022
Hello, KatAltice. We feel bad to learn you’re having this experience. We'd like the opportunity to rebuild your confidence and explore some options to address your concerns. We have sent you an email directly and look forward to working with you on a quick resolution. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
2
Update on knobs
on January 27, 2022
Posted by: Geomun
Jan 2022, frigidaire social care reached out after I posted and are sending new knobs as a goodwill gesture. This makes me happy for Now.
Response from frigidaire.comBy Online Outreach Specialist, February 24, 2022
Thanks for updating us regarding your previous post about the knobs on your cooktop. We hope that this resolves your concerns. If not, please reconnect with us to discuss further. ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad Experience
on February 6, 2022
Posted by: A Hurtado
[This review was collected as part of a promotion.] About 1 month after I got my 36” Gas CookTop 2 Nubs broke so had to order new, bad quality material. Then right after manufacturers Guaranty expired to be able to return the unit, one control burner got stuck, can’t open. I’m using only 5 burners.
Response from frigidaire.comBy Briana, Online Outreach Specialist, February 9, 2022
Hello, A Hurtado! Thank you for sharing your experience with us. We are sorry to hear that it has not been the best. We would like to see how we can turn things around for you. We have sent you an email for further assistance. We look forward to connecting with you. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
on February 13, 2022
Posted by: DN47
Like many other reviewers, we have had a very poor experience with the dials on the range. They are extremely low quality and break easily. Frigidaire sent us a full set of replacement dials after the first set all broke, but the new set also broke after about a year of use. We are new homeowners, and this experience has left us disappointed with Frigidaire and unlikely ever to purchase another Frigidaire product.
Response from frigidaire.comBy Briana , Online Outreach Specialist , February 15, 2022
Hello, DN47! Thanks for sharing your concerns with us. We are sorry to hear that this has been your experience. Allow us to see how we can turn things around for you. We have sent you an email to gather additional details. We look forward to hearing from you. ~Briana
Written by a customer while visiting frigidaire.com