Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop - Black
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop - Black
Customer Rating
1
Knobs broke
on October 6, 2021
Posted by: Mike413
All the knobs broke within 8 months… all of them
Response from frigidaire.comBy Online Outreach Specialist, October 7, 2021
Oh my, Mike413! We're saddened to hear that all the knobs on your cooktop are broken and would like to see what we can do to help.
At your convenience, please take a moment to chat with us at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST, to discuss further. Thank you, Courtney
At your convenience, please take a moment to chat with us at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST, to discuss further. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cheap, easily breakable knobs
on October 5, 2021
Posted by: bdag
The knobs are cheap and break easily. Frigidaire would not replace, and the knobs are expensive to replace via 3rd party. I do not recommend purchasing a Frigidaire product.
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , October 6, 2021
Hello, Bdag! Thank you for sharing your experience with us. We are sorry to hear that you have not had the best experience with your cooktop knobs. We have sent you an email offering you additional assistance. We are here should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cheap knobs
on September 30, 2021
Posted by: Mike82401
Same comments as many others. Knobs are cheap and I have broken 2 in 4 months. If I have to pay 40 per knob it comes close to being a decision to buy a new top from another company and avoid this problem.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , October 1, 2021
Hi, Mike82401! We are disappointed to learn you are having issues with your cooktop. We would love to see what options we have available to assist with this matter. Please be on the lookout for an email from us shortly. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs are bad
on September 21, 2021
Posted by: atlFustrated
The cooktop has been great but the knobs are absolutely terrible. My knobs broke withi. The first 6 months and I purchase new ones and those also broke in just a few months. I don’t think the investment of replacing the knobs ever six months is worth the stovetop.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great stove top but knobs are horrible
on September 12, 2021
Posted by: Anonymous
[This review was collected as part of a promotion.] I purchased my stovetop in April and two of the knobs have already broken. I love the stovetop, just wish the knobs could be a better quality. Like other reviews mentioned they are expensive to replace.
Written by a customer while visiting frigidaire.com
Customer Rating
1
It's trash
on August 21, 2021
Posted by: DaveCG
I didn't have a choice on this range because my builder had already installed it but I knew exactly what I was getting into based on the reviews. Less than two months in and two of the knobs are broken even after being treated incredibly gently since I knew they were fragile.
Response from frigidaire.comBy Online Outreach Specialist, August 23, 2021
Hey, DaveCG! We're sorry to hear that two of the knobs are broken and would like to see how we can help.
At your convenience, please take a moment to chat with us at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST, to see what solutions we might have to resolve your issues. Thank you, Courtney
At your convenience, please take a moment to chat with us at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST, to see what solutions we might have to resolve your issues. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knobs broken
on July 25, 2021
Posted by: BT Not happy
I wish i would have read the reviews about the knobs breaking and how many others have been affected by such a poor product. I have 1 knob that’s not broken and I believe it’s because I rarely use that burner. Very unhappy that this product is still available, should be recalled years ago. Like everyone else “DO NOT BUY”. A set of knobs can’t fix this problem… an annual set might not even be good
Response from frigidaire.comBy Ciara, Online Outreach Specialist , July 27, 2021
We apologize that you have experienced any issues with your knobs and thank you for bringing it to our attention. Please know that we aim to manufacture quality products, and your experience does not go unnoticed.
So that we can properly assist you with your knob concerns and get a little more information, please connect with us via live chat on www.frigidaire.com or by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to help.
Best Regards,
Ciara
So that we can properly assist you with your knob concerns and get a little more information, please connect with us via live chat on www.frigidaire.com or by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to help.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Poor Quality Knobs
on July 23, 2021
Posted by: ksjones
[This review was collected as part of a promotion.] Every single one of my knobs over the past 6 months have broken. They are also very expensive to replace. Are the replacement knobs just as poorly made? Will this become an ongoing issue. I am down to my last, fully functioning knob and cant really afford to replace all of them at the over the top price being charged. I used to love Frigidaire even though most of my friends said stay away, I didn't listen. Now here I am. Stay clear of this cooktop.
Written by a customer while visiting frigidaire.com