Customer reviews from frigidaire.com
Frigidaire - 36" Gas Cooktop
Average customer rating
3.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
163
4 Stars
45
3 Stars
31
2 Stars
39
1 Star
72
96%of customers recommend this product.
(
71 out of
74)
Customer Reviews for Frigidaire - 36" Gas Cooktop
Customer Rating
2
Bad knobs
on December 29, 2020
Posted by: Windystorm
The plastic on almost every knob broke within a every short time of installment.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible Knobs
on January 5, 2021
Posted by: harif
All knobs fell off with in 3 months of using a brand new stove top. Worst cooktop ever
Response from frigidaire.comBy Corletta , Outreach Social Specialist , January 6, 2021
Thank you for reaching out to us, Harif. I’m sure that this is an issue we can help you with. When you have a moment, join us on live chat at frigidaire.com or call us at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. We'll be happy to talk with you and find you a way to get it resolved. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken knobs.
on January 5, 2021
Posted by: jgflutes
I have had this cook top installed about a month. All the control knobs have cracked or broken. The model is Frigidaire model FFGC3626SS. All the knob shafts are thin plastic with a metal spring retainer inside that puts pressure on the plastic shaft when knob is inserted on control shaft. This created side pressure that the plastic can't stand and it cracks the plastic shaft on the knob. Extremely poor design. Please do not purchase this product. I will not add a photo since many others have experienced the same problems and attached photos. Just read all the reviews on this product. On the back of the knob it shows the knob was manufactured on 1/2/2003 and it was on a cook top I purchased on 9/2020.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, January 11, 2021
Hello, Jgflutes. Thank you for letting us know about the recent trouble you’ve had with your cooktop’s knobs. Please know that we make every effort to produce quality products, and your experience does not go ignored for our continuous improvements as your satisfaction is our top priority. I’m so glad to see you’ve worked with one of our customer service specialists to have everything taken care of. If you ever need anything else, don’t hesitate to join us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We’ll be happy to help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken Knob within 2 weeks of use
on January 9, 2021
Posted by: JoH1213
very cheap quality knob can not find a replacement
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, January 11, 2021
Hello, JoH1213!
Thank you for your feedback. We're sorry to hear that the knob on your new cooktop has broken. We would like to help with resolving this issue. Please be on the lookout for an email from us. For immediate assistance, please chat with us online at Frigidaire.com or contact us by phone at 1-800-374-4432 Monday-Friday, 8:30am-8:00pm EST. -Katrina
Thank you for your feedback. We're sorry to hear that the knob on your new cooktop has broken. We would like to help with resolving this issue. Please be on the lookout for an email from us. For immediate assistance, please chat with us online at Frigidaire.com or contact us by phone at 1-800-374-4432 Monday-Friday, 8:30am-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
Disappointed
on January 9, 2021
Posted by: Laura564
I have had this cooktop for only two months and I have already had one knob break off and the stainless is turning gold around the burners though I completely clean it after every use. This is the first time I have had a stainless product so I’m not sure if that is common. The knob should not be. Now I’m looking for metal replacements.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Heats up really fast!
on March 9, 2021
Posted by: Joe Gallant
[This review was collected as part of a promotion.] I installed this about six weeks ago, and have been very happy with it. The big center burner will boil a pot of water or a teapot faster than anything I've ever owned. The smaller burners on the low settings give good control for simmering as well.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Poor quality knobs
on March 16, 2021
Posted by: Boud7
Within 2 months all knobs cracked and had to be replaced
Response from frigidaire.comBy Kiara, Online Outreach Specialist, March 22, 2021
Hello Boud7! Thank you for sharing your experience with us! Hopefully you will give us another try to get things right! I see that you reached out and we were able to work with you to resolve this situation under the warranty for your unit. If you need any further assistance, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience. Best, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
4
Excellent burner heat
on March 20, 2021
Posted by: Stewl
[This review was collected as part of a promotion.] I bought this unit to replace a broken gas on glass 36" GE unit. I had to cut the granite on 3 sides to get this 36" unit in place. The grates are substantial. The burner heat is excellent.
Compared to the other features, the plastic knobs are rather cheap. I can see how they could easily break as there is a bit of heat transfer to that area of the cooktop and the diameter of the shift is smallish. I am trying to figure out how to make them more substantial to hopefully avoid breakage.
Compared to the other features, the plastic knobs are rather cheap. I can see how they could easily break as there is a bit of heat transfer to that area of the cooktop and the diameter of the shift is smallish. I am trying to figure out how to make them more substantial to hopefully avoid breakage.
Written by a customer while visiting frigidaire.com