Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop
Customer Rating
2
Broken dreams
on February 21, 2020
Posted by: Newsadowner1
Looks great but knobs break frequently ... plastic materials very fragile
Response from frigidaire.comBy Ashton, Online Outreach Specialist, February 24, 2020
Hi, Newsadowner1!
Thank you for reaching out with your concerns. We're sorry to hear you're having trouble with your knobs! We would be happy to assist you with part information. Please contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can do so!
Best,
Ashton
Thank you for reaching out with your concerns. We're sorry to hear you're having trouble with your knobs! We would be happy to assist you with part information. Please contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can do so!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
3
Bad experience with cooktop, but good service!
on April 24, 2020
Posted by: Anonymous
I bought this cooktop around Feb 2020, but all 4 knobs melt and broke 1 month after I used it. I called the technical for the replacement, they did the great job to send out the part. I hope the new knob will last longer. Otherwise, I have to change the cooktop.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, April 29, 2020
Hello, Jen Chen.
Welcome to the home to our Frigidaire family. We are so happy you are with us. We apologize you had this experience, however, it was our pleasure to assist you in this matter. Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Welcome to the home to our Frigidaire family. We are so happy you are with us. We apologize you had this experience, however, it was our pleasure to assist you in this matter. Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
5
Easy to install
on September 28, 2020
Posted by: Boats3
[This review was collected as part of a promotion.] When I ordered this, I liked the looks of it and after receiving it I wasn't disappointed. Looks great and it was easy to install as I did it myself. I'm a 71 yo man so that's saying something.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Value
on October 19, 2020
Posted by: Jnixon
[This review was collected as part of a promotion.] What a great Stovetop. Easily installed and included the Propane hookups. Best value for the money!
Written by a customer while visiting frigidaire.com
Customer Rating
2
low quality knobs
on October 20, 2020
Posted by: lcraw
[This review was collected as part of a promotion.] we have only used the cooktop 5X so far. On the 5th use the knob cracked and could not turn off the burner. Is this the quality of the entire cooktop or just the quality of the knobs?
Response from frigidaire.comBy Kiara, Online Outreach Specialist, October 28, 2020
Hello lcrawf! We are sorry to hear that you are experiencing this issue with the knob for your cooktop. This is generally not the norm, and it’s definitely not what we want for you! We would like to get this issue resolved as quickly as possible. Be on the lookout for an email from us. We really want to make this right for you and your family. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
knobs are made from cheap gumball toy material broke after 8 weeks of use awful
on December 4, 2020
Posted by: gumballtoy
[This review was collected as part of a promotion.] knobs are made from cheap plastic broke after only a few uses. awful
Response from frigidaire.comBy Hailea, Online Outreach Specialist, December 9, 2020
Hello, gumballtoy. We’re so sorry to hear the knobs broke on your new cooktop! This generally not the norm and surely not what we would want for you. Please know that we make every effort to produce quality products, and your experience does not go ignored for continuous improvement. If you need any assistance with those knobs, don’t hesitate to join us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We’ll be happy to help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knobs break easy
on December 11, 2020
Posted by: JPTentativa
[This review was collected as part of a promotion.] We moved to a new house 2 months ago and used the stove burner seldomly, I am very certain the knobs had factory defect.
3 out of 4 knobs currently broken and I don’t know where to find them. I tried to register warranty per instructions but it’s not working. Just sad for because it is the Holidays and we will be unabke to cook in our new house.
3 out of 4 knobs currently broken and I don’t know where to find them. I tried to register warranty per instructions but it’s not working. Just sad for because it is the Holidays and we will be unabke to cook in our new house.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, December 16, 2020
Hello, JPTentativa!
Thank you for providing your feedback and your photo. It's unfortunate to hear of the difficulties with registering the cooktop and of the knobs breaking. This is not what we would want for you, and we would like to help. Please be on the lookout for an email from us about the knobs. We're looking forward to working together! -Katrina
Thank you for providing your feedback and your photo. It's unfortunate to hear of the difficulties with registering the cooktop and of the knobs breaking. This is not what we would want for you, and we would like to help. Please be on the lookout for an email from us about the knobs. We're looking forward to working together! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs don't last and very expensive to replace
on January 6, 2021
Posted by: Chad man
[This review was collected as part of a promotion.] We have owned this cook top about 4 months. The cook top works great but the knobs are cheap and plastic. 1st knob broke within the first month and now the last one just broke. We have no knobs to turn burners on now.. Great cook top, poor design of the knobs tho. 2 stars for the fact that knobs are a very important piece to operate the burners, without them, no flame.
Written by a customer while visiting frigidaire.com