Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop
Customer Rating
1
Knobs broke
on August 31, 2021
Posted by: Pam NC
[This review was collected as part of a promotion.] Cheap knobs. Inferior plastic ones. We dont cook often, still broke. Surprised at how flimsy they are.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, September 2, 2021
Hi, Pam!
Thanks for reaching out! We're sorry to hear that your knobs have broken off. Please ensure that they are pushed in fully and unlocked before you turn them! We would like to assist you however we can. Please be on the lookout for an email from us to continue this conversation!
Best,
Ashton
Thanks for reaching out! We're sorry to hear that your knobs have broken off. Please ensure that they are pushed in fully and unlocked before you turn them! We would like to assist you however we can. Please be on the lookout for an email from us to continue this conversation!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad knobs
on September 8, 2021
Posted by: MannyC8200
This stove is fairly new and all four knobs are broken. I cannot afford to replace these knobs this quick and I have tried taping the stem back together many times
Response from frigidaire.comBy Online Outreach Specialist, September 9, 2021
Hey, MannyC8200! Thanks for sharing your experience. We're sorry to hear that the knobs on your cooktop are broken.
We'd like to review your account and see what assistance might be available. Please be on the lookout for an email from us so that we can discuss further. ~Courtney
We'd like to review your account and see what assistance might be available. Please be on the lookout for an email from us so that we can discuss further. ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
on September 28, 2021
Posted by: JB03
The cook top operates well but the knobs are cheap and flimsy. My cook top is about a year old and I have 2 knobs that area broken. They are plastic with no reinforcement where they attach to the stem. I do not want to spend a crazy amount of money to replace them with the same trashy ones. A redesign is definitely needed on these knobs.
Written by a customer while visiting frigidaire.com
Customer Rating
1
on October 2, 2021
Posted by: DOUG27
I HAD A DIFFERENT COOKTOP AND NOTHING BROKE FOR 20 YEARS. I HAVE HAD THIS COOKTOP FOR 7 MONTHS AND 3 KNOBS BROKE ALREADY!! THE IGNITERS ARE ALSO BAD.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 6, 2021
We are terribly sorry to learn that you have had this trouble with your new cooktop and want to help. Please be on the lookout for an email from our team so that we can gather additional details and work on a resolution with you.
Best Wishes, Anna
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs worthless
on May 3, 2022
Posted by: Mrs Vee
The cooking is fine, unfortunately the area around the burners has scorched and unable to clean satisfactorily. The knobs are cheap plastic and all the stems have broken. Extremely surprised a company would skimp on their quality
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, May 4, 2022
Hi, Mrs. Vee
Thank you for taking the time to share your feedback. We apologize for your experience with the knobs and to learn about the scorching that happen. We would love to speak with you regarding your knobs. Please be on the look out for an email for further communication. -R'Shaye
Thank you for taking the time to share your feedback. We apologize for your experience with the knobs and to learn about the scorching that happen. We would love to speak with you regarding your knobs. Please be on the look out for an email for further communication. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poorly manufactured gas cooktop
on August 1, 2022
Posted by: NewHouseBuyer
[This review was collected as part of a promotion.] We received this gas cooktop as part of the pre-selected items for our new home. Although the burners work as intended, I would not have selected this particular model due to the following issues:
- The materials do not seem to be of the highest quality, such as the drip pan area which is quite thin and susceptible to dents and scratches.
- The cooktop is difficult to clean. such as in the knob area. If the knobs are removable, I can't tell because they don't pull off easily. Rather, I feel like I am going to break them if I try to pull too hard.
- The grates are cumbersome. If I move them in the wrong way when attempting to clean the unit, they will scratch the thin drip pan area.
- The materials do not seem to be of the highest quality, such as the drip pan area which is quite thin and susceptible to dents and scratches.
- The cooktop is difficult to clean. such as in the knob area. If the knobs are removable, I can't tell because they don't pull off easily. Rather, I feel like I am going to break them if I try to pull too hard.
- The grates are cumbersome. If I move them in the wrong way when attempting to clean the unit, they will scratch the thin drip pan area.
Overall I am not happy with this gas cooktop.
Response from frigidaire.comBy Anna, Online Outreach Specialist, August 4, 2022
We regret to learn you have not been completely happy with your cooktop. We would refer you to the Care and Cleaning section of the included owner’s guide for tips on proper maintenance and cleaning of the cooktop, grates, and surrounding areas. It is important to us that our consumers have a positive experience, so we sincerely thank you for the detailed feedback you have provided.
Should you need additional assistance or like to speak with us in more detail, please give our team a call. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Kindly, Anna
Should you need additional assistance or like to speak with us in more detail, please give our team a call. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30 am – 8 pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Frigidaire Stovetop
on September 28, 2018
Posted by: Not happy 1026
from Eastvale, Ca
[This review was collected as part of a promotion.] I bought this in May and it is already rusting. The main burner has already gone out and had to be lit manually and when we called you we were told it was our fault because water ran over. We will NEVER buy another product
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , October 1, 2018
Hi Not happy 1026!
We apologize for your experience with your cook-top. In researching, we were able to see that you reached out to consumer care on September 7, 2018 who was able to provide cleaning tips, along with the option of having a professional technician to come out to diagnose your concerns; which was declined.
So that we are properly address your concerns and have a technician diagnose your matter, please reach out to us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
We apologize for your experience with your cook-top. In researching, we were able to see that you reached out to consumer care on September 7, 2018 who was able to provide cleaning tips, along with the option of having a professional technician to come out to diagnose your concerns; which was declined.
So that we are properly address your concerns and have a technician diagnose your matter, please reach out to us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
3
not the best design
on November 11, 2019
Posted by: SLNoland
I had to replace a gas cook top that I had used for about 7 years with this one. I don't like it as well. It's not set up as convenient because it sits up higher than the older one and the control knobs are on the center front instead of down the right side, so consequently while lifting my heavy canning kettle up and over to the burner, I broke the center left knob. They are plastic knobs, which isn't what they are telling me when I tried to replace it. The knob is not "stainless steel." Other than that it cooks fine.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, November 12, 2019
Hi, SLNoland!
Thank you for sharing your experience! We understand that front-facing knobs are not the most convenient for everyone; this cooktop is ADA-compliant and will have some features and design choices that make it more accessible. We would be happy to assist you with part information for your knob! If you have not already done so, please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience so we can help.
Best,
Ashton
Thank you for sharing your experience! We understand that front-facing knobs are not the most convenient for everyone; this cooktop is ADA-compliant and will have some features and design choices that make it more accessible. We would be happy to assist you with part information for your knob! If you have not already done so, please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience so we can help.
Best,
Ashton
Written by a customer while visiting frigidaire.com