Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop
Customer Rating
1
OK range and Terrible knobs
on January 23, 2022
Posted by: Mo Abdul
[This review was collected as part of a promotion.] We got this with the house, Most of the time the stove doesnt start with just by turning knob, have to use the match stick to start the stove. And did I tell the knobs are teriible, this sucks and it melted with the heat and all of them broke within few months. Trying to find a steel ones and not much support.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, January 24, 2022
Hello Mo Abdul! Thank you for sharing your experience. We understand your concerns with your new cooktop and would love to assist you. So that we can ensure that every issue is addressed and resolved, we have sent you an email to gather more information. -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
3
on January 27, 2022
Posted by: Numb
[This review was collected as part of a promotion.] The Frigidaire cook top works fine but the grates of the cook top is higher than my previous cook top so maybe there is some heat loss when cooking. The other day there was a spill in the well of the cook top I noticed that some of the water had seeped into the drawers below where i store my pots & pans. Wondering if this would happen every time liquids spilled while cooking.
Response from frigidaire.comBy Online Outreach Specialist, February 24, 2022
Hey, Numb! Thank you for sharing your cooking experience with us. We would like to gain a little bit more insight to assist with your concerns.
At your convenience, please take a moment to chat with us at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST to discuss further. ~Courtney
At your convenience, please take a moment to chat with us at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST to discuss further. ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
30” cooktop
on January 28, 2022
Posted by: Kumash
[This review was collected as part of a promotion.] Overall statistics with the cooktop. I wish I would have got the 5 burner one as the middle space is not used
Written by a customer while visiting frigidaire.com
Customer Rating
5
Faster Heat
on February 10, 2022
Posted by: Rozyskies
[This review was collected as part of a promotion.] We had an electric stove top before we renovated our entire kitchen and you can definitely tell a huge difference in heat output and cook time in the gas range. Our food heats up much faster in a shorter period of time. This cooktop is easy to clean and works great. We love it.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs are worthless
on February 14, 2022
Posted by: MJW2003
The knobs are absolute garbage. All knobs broke within the fist 30 days of use. Replacing the knobs costs half of the whole unit. Ridiculous. I can only hope Fridgidaire makes this right.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, February 15, 2022
Hello there! We are sorry to hear about your experience with the knobs on your cooktop. We'd really like an opportunity to research more about your experience and review the options available to resolve this. Please be on the lookout for an email from me. We appreciate the opportunity to make this right. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
3
Works Well, Knobs Break
on February 19, 2022
Posted by: salayian
[This review was collected as part of a promotion.] The unit itself works very well and is very easy to clean. It looks very nice in my kitchen and the continuous grate makes it very convenient to have multiple pots/pans going at the same time, also for using a griddle. My only complaint is the plastic knobs - we've had the cooktop for 2 years and the knobs used most frequently broke and are currently being held together with duck tape. Very disappointing considering the cost of this cooktop.
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, February 21, 2022
Hello, Salayian! We’re happy to learn the cooktop works very well and is easy to clean. For cooktop knobs, we’d like to gather additional information and work with you through email. We look forward to hearing from you soon. -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
2
Good product but the knobs are broken so easy..
on February 26, 2022
Posted by: Wlfff989
Have been using this for 3 years.. nothing to complain except all the knobs break and replaced. Now, all the replaced knobs are broken again…
Response from frigidaire.comBy Online Outreach Specialist, February 28, 2022
Oh no, Wlfff989! We're sorry to hear that the knobs on your cooktop are broken again and would like to see what we can do to help.
Please be on the lookout for an email from us shortly to discuss further. ~Courtney
Please be on the lookout for an email from us shortly to discuss further. ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Knobs are very cheap
on February 28, 2022
Posted by: Spiral78
[This review was collected as part of a promotion.] Knobs on this stove are plastic and cheaply made. Two of ours cracked and broke within 2 months. Very scary as it was hard to turn the gas off once that happened. We had to remove them completely so they didn't accidentally turn on and let the gas release.
Response from frigidaire.comBy Briana, Online Outreach Specialist, March 2, 2022
Hello, Spiral78! Thank you for sharing your concerns with us regarding your cooktop knobs. We would like to see how we can turn things around for you. We have sent you an email to gather additional details. We look forward to connecting with you. ~Briana
Written by a customer while visiting frigidaire.com