Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop
Customer Rating
1
Great top..... crappy knobs
on May 28, 2021
Posted by: Txcj5
Less than 6 months in and ALL OF THE KNOBS ARE BROKEN.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , June 2, 2021
Hi, Txcj5! We are not pleased to know you are having issues with your cooktop. We would love to see what options are available to resolve this matter, please be on the lookout for an email from us shortly. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
Delicate & Cheaply Made
on June 7, 2021
Posted by: CMillet
[This review was collected as part of a promotion.] We have had this cooktop for one month now. With that said we have already had to replace the knobs due to them breaking from regular use and the top has already been scratched by the grates being taken on and off. At this price point and going with a "Frigidaire" you would think the quality would have been superb, but unfortunately that is not the case. My biggest worry is having to have it replaced within a year.
Written by a customer while visiting frigidaire.com
Customer Rating
2
TERRIBLE CHEAPLY MADE KNOBS WORSE APPLIANCE EVER OWNED
on June 14, 2021
Posted by: BK2021
HAVE ONLY OWNED THIS UNIT SINCE SEPT. OF 2020 AND ALREADY 3 KNOBS ARE BROKEN.... HEY FRIGIDAIRE SEND 8 NEW ONES SINCE THEY ONLY LAST A FEW MONTHS OR HERE IS A THOUGHT SINCE EVERYONE IS COMPLAINING ABOUT THE SAME THING MAKE THEM OUT OF METAL AND SEND US ALL NEW ONES ASAP
Written by a customer while visiting frigidaire.com
Customer Rating
1
Design flaw
on June 25, 2021
Posted by: Tashren
The knobs over heat causing the metal around them to bubble and the plastic to crack, leaving you with no knobs to turn ranges on or off. My first range same design was scratch by a cleaning company and the same range was purchase and I have had issues with both regarding the knobs. I do joy recommend this range.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, June 28, 2021
Thank you so much for sharing your story with us, and we’re so sorry to hear you’re having trouble with you knobs. We certainly want you to enjoy the full use and features of your cooktop, so we’d love the chance to help with this. So, please don’t hesitate to connect with us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST when you have a moment – we’ll be here to help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
DO NOT BUY THIS COOKTOP KNOBS ARE HORRIBLE
on August 12, 2021
Posted by: MLSJ
[This review was collected as part of a promotion.] We have had this cooktop for 9 months. Within the first month 2 knobs broke and within 6 all 4 broke. Terrible quality!
Response from frigidaire.comBy Ciara, Online Outreach Specialist , August 16, 2021
MLSJ, we’re sorry to learn this has been your experience with your knobs, and we would like to gather more information from you to see how we can help.
At your convenience, please connect with us via live chat or connect with us by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
We look forward to speaking with you!
Best Regards,
Ciara
At your convenience, please connect with us via live chat or connect with us by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
We look forward to speaking with you!
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Absolutely the worst
on August 13, 2021
Posted by: LaT24
I have only had this for 7 months and I have replaced all of the cooktop knobs twice. Now again they are all broken to the point that the gas would not shut off. Terrible terrible terrible.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, August 16, 2021
Hello LaT24! Thank you for your review. We are sorry to hear that you have been experiencing issues with the knobs on your cooktop. We'd really like an opportunity to research more about your experience and review the options available to resolve this. We have sent you an email to gather more information to see how best to get this taken care of for you. -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cheap broken knobs
on August 16, 2021
Posted by: Joeystyles
Worst purchase ever! All my knobs are cheap plastic and are all broken. I was down to one but I lost that one today. Even after being super careful knowing the knobs are cheap. Having to use pliers or a screwdriver to cook meals is ridiculous. I haven’t had the stovetop that long. I wouldn’t recommend this product to anyone.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, August 17, 2021
We are so sorry about the trouble you’re having with your cooktop knobs, Joeystyles. This is certainly not the quality experience we’d want for you, and we’d love to hear more about this to see how we can help. When you have a moment, please don’t hesitate to connect with us directly via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30AM-8PM EST). ~ Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
CONTROL KNOBS
on August 17, 2021
Posted by: MONEEK
[This review was collected as part of a promotion.] THEY REALLY HAVE TO DO BETTER WITH THESE CONTROL KNOBS, THEY ARE HORRIBLE AND EASY TO BREAK.
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , August 18, 2021
We appreciate you taking the time to review your cooktop, Moneek. We are disheartened to learn that you are having issues with the knobs on your cooktop. We would be glad to assist you. Please reach us directly via Live Chat on our site or by phone at (800) 374-4432. We look forward to helping you. ~Keyanna
Written by a customer while visiting frigidaire.com