Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop
Customer Rating
1
Knob
on January 22, 2021
Posted by: PBH2
Same knob broke off three times within a year- new home new cooktop. Customer service gave me issues, even though under warranty. I do not use this burner at all, maybe 10 times- it broke 30% of time I used it. Now the customer service- warranty section is not taking phone calls
Response from frigidaire.comBy Kiara, Online Outreach Specialist, January 25, 2021
Oh no! This is certainly not the experience we want you to have with your new cooktop! I’m sure that this is an issue we can help you with. We’d love to learn more and see how best to resolve your concerns. Please be on the lookout for an email from me. We appreciate the opportunity to make this right. -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cook good just poor knobs
on January 26, 2021
Posted by: Mimi d 75
This cook top came with my new house and I really had a bad experience with it , I had replaced the knobs 3 times and they are expensive but nothing they broke after two to three months I am looking for to upgrade with another brand because I am really tired with this one it looks nice but not as strong.
Response from frigidaire.comBy Briana, Online Outreach Specialist, January 27, 2021
Hello, Mimi d 75! Thank you for sharing your cosmetic concerns with us. We appreciate you sharing your experience so that we can improve moving forward. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
4
Easy to clean
on January 28, 2021
Posted by: Joben
[This review was collected as part of a promotion.] Cooks like a gas cook top should and very easy to clean
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Cooktop!
on February 8, 2021
Posted by: salso
[This review was collected as part of a promotion.] We have had our cooktop about a month now and it is great. Never had a gas cooktop before - can't believe how much better it cooks. Everything cooks more evenly and quicker. The grates come off for easy cleaning. The look of the cooktop is great too!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Weak stove knobs
on February 8, 2021
Posted by: Dee1974
I got this stove with my new house less than a year ago and all the knobs have broken off.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , February 18, 2021
Hi, Dee1974!
We apologize for any troubles you have experienced with your knobs and thank you for bringing it to our attention.
Please know we make every effort to guarantee our consumers have the most enjoyable experience with their purchase, and your feedback does not go unnoticed for continuous improvement.
So that we can gain a little more insight to assist you with your current knob concerns, please connect with us via live chat on www.frigidaire.com or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST at your convenience.
We look forward to speaking with you!
Best Regards,
Ciara
We apologize for any troubles you have experienced with your knobs and thank you for bringing it to our attention.
Please know we make every effort to guarantee our consumers have the most enjoyable experience with their purchase, and your feedback does not go unnoticed for continuous improvement.
So that we can gain a little more insight to assist you with your current knob concerns, please connect with us via live chat on www.frigidaire.com or at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST at your convenience.
We look forward to speaking with you!
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
2
cheap knobs
on February 19, 2021
Posted by: sonu
[This review was collected as part of a promotion.] Got Frigidaire cooktop installed on my new house and all other appliance are from Frigidaire when bought. works and Looks great but cheap plastic knobs broke ,if i had knew and was able to upgrade then i would have done it .and the knobs are expensive and reading the review am not the only one having the same issue .Frigidaire seriously need to fix this problem. its so cheap knobs keeps on breaking its better replacing the cooktop than buying the knobs.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, February 26, 2021
Hi, sonu!
Thank you for providing your feedback. We're sorry to hear that you're not able to enjoy your cooktop due to the knobs. Your insight is very valuable to us as we work continuously to improve our products. We would like to see what options we have to assist. Please be on the lookout for an email from us. We're looking forward to working together! -Katrina
Thank you for providing your feedback. We're sorry to hear that you're not able to enjoy your cooktop due to the knobs. Your insight is very valuable to us as we work continuously to improve our products. We would like to see what options we have to assist. Please be on the lookout for an email from us. We're looking forward to working together! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
The grate across the top is especially nice
on February 19, 2021
Posted by: szqconard
[This review was collected as part of a promotion.] Works great. Fairly easy to clean. My favorite is the grate that goes across the top so you can slide pans across without a gap.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great customer services
on February 23, 2021
Posted by: Anonymous
[This review was collected as part of a promotion.] Had an issue with the knobs that came with my new stove breaking everyone of them but the repair man came out and since it was under warranty it wasn't a problem to get fixed.
Written by a customer while visiting frigidaire.com