Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop
Customer Rating
2
Knobs fall apart
on May 9, 2020
Posted by: tada
[This review was collected as part of a promotion.] Initially really happy with the cooktop. Four different sizes with great tuneability to control gas and burner.
But the plastic holder inside the knob that keeps the metal in place breaks off so quickly, as mentioned by other reviewers.
Barely had this cooktop for four month and two of the knobs just broke. We can now only use half of the cooktop.
Barely had this cooktop for four month and two of the knobs just broke. We can now only use half of the cooktop.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, May 14, 2020
Hello, tada.
Thanks for your review.
This is not the experience we would like you to have with one of our cooktops. We always strive to create a positive customer experience.
I’d like to help. Please be on the lookout for an email from me.
We appreciate your business with us, and we’re looking forward in the hopes of assisting you.
Regards-
Derrick
Thanks for your review.
This is not the experience we would like you to have with one of our cooktops. We always strive to create a positive customer experience.
I’d like to help. Please be on the lookout for an email from me.
We appreciate your business with us, and we’re looking forward in the hopes of assisting you.
Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
broke in 2 weeks and won't return
on May 27, 2020
Posted by: Deemccaf
I had trouble igniting all burners then one burner would not turn off and I had to shut the main gas down. Very unhappy with product and company will not accept a return- will only fix it. I want to get a different cooktop and they refuse to allow this. Said the return policy at the store is 48 hours. It was not even installed until a week after it was received here!
Response from frigidaire.comBy Online Outreach Specialist, June 5, 2020
Hello, Deemccaf!
Thanks for providing your feedback. We are not pleased to hear about your experience with your new cooktop. We make every effort to manufacture quality products and your concerns have not gone unnoticed. I was able to locate and review your account and see where you have been in recent contact with our Corporate office for assistance. If further assistance is needed, please feel free to chat with us via chat at Frigidaire.com or contact us at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Thanks for providing your feedback. We are not pleased to hear about your experience with your new cooktop. We make every effort to manufacture quality products and your concerns have not gone unnoticed. I was able to locate and review your account and see where you have been in recent contact with our Corporate office for assistance. If further assistance is needed, please feel free to chat with us via chat at Frigidaire.com or contact us at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love this cooktop!
on August 26, 2020
Posted by: Kate2020
[This review was collected as part of a promotion.] This cooktop was the builder’s choice, and I love it! It cooks evenly and cleans easily. There is plenty of surface room for multiple pots and pans, and the different burner sizes are helpful.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great product!
on September 11, 2020
Posted by: lcmille
[This review was collected as part of a promotion.] I love my new cooktop. Installation was super easy. It looks great in my kitchen.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs break easily
on September 29, 2020
Posted by: Laura321
[This review was collected as part of a promotion.] This is what the builder installed in all the homes. It is a pain to clean, lost space in the middle, but oddly enough when all 4-burners are in use too small.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, October 20, 2020
Hello, Laura321. I’m so sorry to hear about the troubles you’ve had with cooktop recently! We really appreciate you taking your time to leave this type of feedback for us. Please know that we make every effort to produce quality products, and your experience does not go ignored for the continuous improvements of our products. If you ever need anything, don’t hesitate to join us at our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST or via our Live Chat support on the website. We’ll be happy to help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
CHEAP KNOBS BROKEN ON NEW COOKTOP
on October 5, 2020
Posted by: jac0101
Cheap plastic knobs break at the slightest use. Very disappointed. Also, no way to get through to this company they don't answer the phone
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, October 13, 2020
Hi, Jac0101.
We are sorry to learn of your experience with your knobs. We are here to help you any way we can, as we understand the frustrations of not having knobs on your cooktop. Please check your email for further assistance. Should you need immediate attention, please chat with our live chat agents they will be happy to help as well. -R'Shaye
We are sorry to learn of your experience with your knobs. We are here to help you any way we can, as we understand the frustrations of not having knobs on your cooktop. Please check your email for further assistance. Should you need immediate attention, please chat with our live chat agents they will be happy to help as well. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Knobs are plastic and break
on December 7, 2020
Posted by: MELCH
[This review was collected as part of a promotion.] We had the cooktop less than 6 months and all of the knobs broke. They do not have a metal piece where they hook to the stove top instead that piece is plastic and it cracks. All 4 knobs cracked the same way. I was provided with replacement knobs but I am not sure they will last.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, December 8, 2020
Hello, MELCH. Thank you so much for taking the time to let us know about your experience with the cooktop’s knobs, and we’re sorry to hear that they became damaged. This is generally not the norm and surely not what we would want for you. Please know that we make every effort to produce quality products, and your experience does not go ignored for continuous improvement. If you ever need anything, don’t hesitate to join us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We’ll be happy to help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken Knobs
on April 19, 2021
Posted by: TonyT2011
I cannot believe the knobs for my cooktop stove are all broken and I have owned the home for less than a year. I will probably get stuck with replacing the knobs at my cost I am sure. It seems like more people have had this same issue.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , April 27, 2021
Hi, TonyT2011!
We are sorry to hear you are having that experience with the cooktop. We see you were in contact with us recently and were assisted with this matter. Don't hesitate to reach back out to us if further assistance is needed. -Bianca
We are sorry to hear you are having that experience with the cooktop. We see you were in contact with us recently and were assisted with this matter. Don't hesitate to reach back out to us if further assistance is needed. -Bianca
Written by a customer while visiting frigidaire.com