Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop - Black
Customer Rating
1
CHEAP QUALITY
on January 30, 2022
Posted by: cc8119
All four knobs have broken. The cost two replace them doesn't seem reasonable when there is no guarantee that getting new ones will fix the cheap quality problem.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, January 31, 2022
Hello, Valued Consumer!
Thank you for your feedback. We are sorry to hear that the knobs have broken on your cooktop. This certainly isn't what we would want for you and would love to help. Please be on the lookout for an email from us. We're looking forward to working together to get this matter resolved! -Katrina
Thank you for your feedback. We are sorry to hear that the knobs have broken on your cooktop. This certainly isn't what we would want for you and would love to help. Please be on the lookout for an email from us. We're looking forward to working together to get this matter resolved! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst cooktop i have ever owned
on January 29, 2022
Posted by: Jamesjgoding
Not only are the knobs plastic and melt or break with normal every day use. No i have 2 burner valves that dont move and one is stuck in the on position. This is a load of crap. Do not ever consider buying this cooktop. 18 months old and it is completely failing. Extremely disappointed to the point i will never buy another frigidaire product.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, January 31, 2022
Thanks for making us aware of your experience. We can definitely understand your frustration and would like to get a bit more information so we can help. When you have a moment, we invite you to join us on live chat or call us at 800-374-4432 M-F, 8:30am- 8:00pm EST. We'll be happy to talk with you about this issue and find a resolution. -Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
5
30” cooktop
on January 28, 2022
Posted by: Kumash
[This review was collected as part of a promotion.] Overall statistics with the cooktop. I wish I would have got the 5 burner one as the middle space is not used
Written by a customer while visiting frigidaire.com
Customer Rating
3
on January 27, 2022
Posted by: Numb
[This review was collected as part of a promotion.] The Frigidaire cook top works fine but the grates of the cook top is higher than my previous cook top so maybe there is some heat loss when cooking. The other day there was a spill in the well of the cook top I noticed that some of the water had seeped into the drawers below where i store my pots & pans. Wondering if this would happen every time liquids spilled while cooking.
Response from frigidaire.comBy Online Outreach Specialist, February 24, 2022
Hey, Numb! Thank you for sharing your cooking experience with us. We would like to gain a little bit more insight to assist with your concerns.
At your convenience, please take a moment to chat with us at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST to discuss further. ~Courtney
At your convenience, please take a moment to chat with us at www.frigidaire.com or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8:00pm EST to discuss further. ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poorly made knobs
on January 26, 2022
Posted by: km35
Knobs continuously break. Very expensive to replace with another flimsy plastic knob that will also break. I would not buy again.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , January 27, 2022
We are sorry to learn you are continuously having issues with the knobs breaking. We would love to research some resolution options we may have available to assist with your concerns. We have sent you an email to gather more details and look forward to your reply! -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
Knobs
on January 24, 2022
Posted by: DBBD
I’m enjoying the gas range. First one I’ve had in years but the quality of these knobs are terrible. I moved in a new construction house a little over a year ago and all the knobs have broken.
I have one left that I’m able to use back and forth for all 4. Very very frustrating.
These knobs should be made to last much longer than a year.
I have one left that I’m able to use back and forth for all 4. Very very frustrating.
These knobs should be made to last much longer than a year.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , February 24, 2022
DBBD, we apologize that you have experienced any issues with your knobs, and we would love to see how we can help!
At your convenience, please connect with us via Live Chat on www.frigidaire.com or by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and our experts will be happy to assist.
Best Regards,
Ciara
At your convenience, please connect with us via Live Chat on www.frigidaire.com or by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and our experts will be happy to assist.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
OK range and Terrible knobs
on January 23, 2022
Posted by: Mo Abdul
[This review was collected as part of a promotion.] We got this with the house, Most of the time the stove doesnt start with just by turning knob, have to use the match stick to start the stove. And did I tell the knobs are teriible, this sucks and it melted with the heat and all of them broke within few months. Trying to find a steel ones and not much support.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, January 24, 2022
Hello Mo Abdul! Thank you for sharing your experience. We understand your concerns with your new cooktop and would love to assist you. So that we can ensure that every issue is addressed and resolved, we have sent you an email to gather more information. -Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not a good purchase
on January 23, 2022
Posted by: Pchandy
[This review was collected as part of a promotion.] This range too is nice but I should have put more money into my purchase and bought an higher end model. I have had to replace the knobs on this range so many times. It’s frustrating. Now I’m back on the market looking for another range top.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, January 24, 2022
Hello, Pchandy!
It’s great to hear that you’re enjoying your range, except for the issues with the broken knobs. It’s essential for us to know how well our appliances are performing and we may have a solution that will resolve your concerns. An email has been sent to you so that we can discuss the options that we have available. For immediate assistance, please feel free to chat with us on Frigidaire.com, Monday-Friday, 8:30am-8:00pm EST. -Katrina
It’s great to hear that you’re enjoying your range, except for the issues with the broken knobs. It’s essential for us to know how well our appliances are performing and we may have a solution that will resolve your concerns. An email has been sent to you so that we can discuss the options that we have available. For immediate assistance, please feel free to chat with us on Frigidaire.com, Monday-Friday, 8:30am-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com