Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop - Black
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop - Black
Customer Rating
3
Works as designed
on October 22, 2019
Posted by: moikmoik
No problems with workmanship and quality of the product, provided by builder. However, the oomph is missing with this model. Heating a pot of water takes forever and never reaches a vigorous boil. Add pasta and you're lucky to get a boil within the prescribed time cooking time. So frustrating. The flame pattern spreads into too big a radius, heating the side of the pot as well, nothing in the middle area where immediate heat is desired. Use a smaller flame and it just doesn't heat up quickly enough due to less output.
Frigidaire, is there a way to update the cooktop with different flame patterns (multiple flame rings)?
Response from frigidaire.comBy Derrick , Online Outreach Specialist, October 23, 2019
Hello, moikmoik.
Thank you for taking a moment to share your experience with us and congratulations on your new home!
I’m disappointed to learn you’re not getting the most optimal performance from your cooktop.
Based on the details you provided, it seems you may need to rethink what each burner’s job does.
The center burner (POWER) is best used for bringing large quantities of liquid rapidly up to temperature or when preparing larger quantities of food. Your upper right burner (SIMMER) is best used for simmering delicate sauces, etc. and the remaining burners (STANDARD) are best used for most surface cooking needs.
Did you know? When switching your gas range to liquid propane gas it lowers your cooktop BTU power output.
Should you need us or have any additional questions about your cooktop’s features, please contact us by dialing 800-374-4432. Our representatives are ready to assist Monday through Friday from 8:30 am-8pm EST.
^Derrick
Thank you for taking a moment to share your experience with us and congratulations on your new home!
I’m disappointed to learn you’re not getting the most optimal performance from your cooktop.
Based on the details you provided, it seems you may need to rethink what each burner’s job does.
The center burner (POWER) is best used for bringing large quantities of liquid rapidly up to temperature or when preparing larger quantities of food. Your upper right burner (SIMMER) is best used for simmering delicate sauces, etc. and the remaining burners (STANDARD) are best used for most surface cooking needs.
Did you know? When switching your gas range to liquid propane gas it lowers your cooktop BTU power output.
Should you need us or have any additional questions about your cooktop’s features, please contact us by dialing 800-374-4432. Our representatives are ready to assist Monday through Friday from 8:30 am-8pm EST.
^Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Easy to use and works very well.
on October 21, 2019
Posted by: Rick47
[This review was collected as part of a promotion.] This came with our new home. I could not have made a better choice if I had picked it out myself.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good cook top
on October 21, 2019
Posted by: Jibz
Got it from Builder, it's been a month now so far it's good.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great stove
on October 18, 2019
Posted by: Bumknee
[This review was collected as part of a promotion.] This stove is amazing and super easy to makes life easier when cooking
Written by a customer while visiting frigidaire.com
Customer Rating
4
New Cooktop
on October 18, 2019
Posted by: Ultrarod
[This review was collected as part of a promotion.] Our old Cooktop had started failing after 20 years. This was a good upgrade with the Stainless Steel and Sealed Burners. I like the way the Grates go all the way across the stove. Tonight I'm going to tryout the Big Burner and boil a Ham Bone and make soup.
Written by a customer while visiting frigidaire.com
Customer Rating
3
New cooktop
on October 18, 2019
Posted by: T2019
[This review was collected as part of a promotion.] My cooktop came with my house 4 months ago, it does what its suppose to do but one of the knobs broke after 3 months, I'm hoping this is not indicative of what may happen to the other knobs in the future or once the warranty has expired. One caveat, Frigidaire quickly sent a new knob to my residence and that goes a long way with me, taking ownership of their defective part, things happen but did their part to make it right, thanks!!
Response from frigidaire.comBy Online Outreach Specialist, October 21, 2019
Hey, T2019! Thank you for taking the time to share your valuable feedback with us. We strive to provide our customers with quality service and your feedback has not gone unnoticed.
We're happy to hear that warranty was able to resolve your concerns. Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
We're happy to hear that warranty was able to resolve your concerns. Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Gas Cooktop is Nice, but the Knobs Are Not
on October 17, 2019
Posted by: Tamica19
[This review was collected as part of a promotion.] The gas cooktop is nice, but the knobs are not very durable. We have already have two knobs that are broken. The replacements are hard to find, too.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 18, 2019
Hello Tamica19. Thank you for taking the time to provide feedback and for your recent business. As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. Should you need any parts for your cooktop, please check out the link below. https://www.frigidaireapplianceparts.com/models/cooktop/frigidaire/id838264/ffgc3026ssa/search/knob/
If we can be of assistance at this time, please contact us by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
If we can be of assistance at this time, please contact us by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Easy to use
on October 12, 2019
Posted by: Slwhite
[This review was collected as part of a promotion.] Purchased new home. Happy with appliance. It has worked well.
Written by a customer while visiting frigidaire.com