Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop
Average customer rating
3.8
(601 Reviews)
Rating breakdown 601 reviews
5 Stars
300
4 Stars
103
3 Stars
54
2 Stars
56
1 Star
88
95%of customers recommend this product.
(
159 out of
168)
Customer Reviews for Frigidaire - 30" Gas Cooktop
Customer Rating
3
Poor design
on June 21, 2021
Posted by: Bwho
[This review was collected as part of a promotion.] I have found that you can't put a pan in the back and one in the front cooking at the same time and have the flame in the middle of both pans as they should be.
Written by a customer while visiting frigidaire.com
Customer Rating
2
3 knobs broekn
on August 29, 2021
Posted by: Anonymous
Just 3/4 months, already 3 out for 4 knobs are broken. Not sure why this good cooktop has such bad knobs.
Now I need these knobs, not sure where to find them.
Now I need these knobs, not sure where to find them.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Knobs broke
on October 3, 2021
Posted by: Mjones5455
[This review was collected as part of a promotion.] Three of my knobs were broke the first 2 months using my new cooktop. Very disappointed!
Written by a customer while visiting frigidaire.com
Customer Rating
1
HOW DO KNOBS JUST BREAK!?
on February 14, 2022
Posted by: agentgisel
All 4 of my knobs have now broken and I’m only 2 years into this stovetop. It’s an absolute disgrace. Not to mention, that the metal scratches very easily and everything sticks! I use my stove daily. I have resorted to turning in my stove with this pliers!
Response from frigidaire.comBy Online Outreach Specialist, February 15, 2022
Thanks for sharing your experience, agentgisel. We're sorry to hear that your cooktop hasn't performed as expected.
We recommend making sure that you're not using any abrasive or harsh chemicals to clean your cooktop and that you're wiping it down with a paper towel or microfiber cloth.
As for the knobs breaking, we'd be happy to speak with you further to see what assistance may be available. Please be on the lookout for an email from us shortly! ~Courtney
We recommend making sure that you're not using any abrasive or harsh chemicals to clean your cooktop and that you're wiping it down with a paper towel or microfiber cloth.
As for the knobs breaking, we'd be happy to speak with you further to see what assistance may be available. Please be on the lookout for an email from us shortly! ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cheap knobs for expensive Cooktop!!!!!!!
on April 19, 2022
Posted by: Qayssar
[This review was collected as part of a promotion.] Buyer be aware about the cheap plastic knobs!! All knobs have broken and they are very expensive to replace. They are made of cheap plastic and Crack after couple months. We hate these knobs because they are continuously break.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, April 20, 2022
Oh no, Qayssar! We’re truly sorry the knobs on your cooktop have broken, and this certainly isn’t the quality or experience we’re striving to provide. Please be on the lookout for an email from us shortly requesting a little more information so that we can see how to make this right for you. ~ Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
2
Weak plastic knobs
on March 22, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] At the second use onda of the knobs broke because the interior is plastic!!!
Response from frigidaire.comBy Briana, Online Outreach Specialist, March 24, 2020
Hello, Carmen Cruz! Thank you for your feedback! We are sorry to hear about your experience with your cooktop knobs. We would like to see how we can help. We have sent you an email in regards to your concerns. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
Could be better
on March 24, 2020
Posted by: Cook lover
[This review was collected as part of a promotion.] Bought this just a few months ago hoping it will be as good as other Frigidaire appliances I own. Sorry to say, I’m very disappointed with this one. The knobs broke, literally broke after a month of use. Now, I have to turn with a knife The pilot gets clogged for any reason. It is a stovetop just for sitting pretty in the kitchen, not for cooking.
Response from frigidaire.comBy Briana, Online Outreach Specialist, March 25, 2020
Hello, Cook lover! Thank you for your feedback! We sincerely apologize for your experience with you cooktop. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. We have sent you an email regarding you concern. We would like to see how we can assist. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
3
Cook top great knobs not so much
on April 8, 2020
Posted by: KY Lu Lu
[This review was collected as part of a promotion.] Cooktop functions fine. Knobs are delicate and break easy. Be careful
Response from frigidaire.comBy Ashton, Online Outreach Specialist, April 9, 2020
Hi, KY Lu Lu!
Thanks for sharing your feedback! Please ensure knobs are properly pressed before turning to prevent stress. If you need any assistance or have any questions, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help!
Best,
Ashton
Thanks for sharing your feedback! Please ensure knobs are properly pressed before turning to prevent stress. If you need any assistance or have any questions, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help!
Best,
Ashton
Written by a customer while visiting frigidaire.com